Craig said he was not completely satisfied with the quality of the repair because the paint work was sh$$ty. He thought the paint work was good until someone pointed out a few flaws in the paint work. He has not contacted the business about this issue, so he will contact them soon. The vehicle took one day longer than promised, but they did not give him a reason for the delay. He was not kept adequately informed during the repair process, because they never called him. They did not call to inform him the vehicle would not be ready when promised.
Recommended
This review was collected via phone interview by Customer Research Inc.
Karen F. from Dub Richardson Body Shop responded on 05/03/2011 01:58 PM
SPOKE WITH CUSTOMER-HE IS BRINGING VEHICLE BACK TO SHOP FOR MINOR PAINT IMPERFECTIONS THAT CAN BE POLISHED OUT.
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