Durango Small Car Inc


Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

159 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago
George M. on 07/25/2017
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George said he was pleased with the experience he had during his visit to this business. They did a good job and his vehicle is running well now. They explained everything and advised him of how much it would cost. He appreciated this.
Vehicle: Audi A4
Category: Service
Service Date: 07/18/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Wade M. on 07/17/2017
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Wade said he is a long time customer of this business and he is a happy customer. They have good communication, they take good care of his vehicle and provide good value.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Roxanne H. on 07/14/2017
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"Durango Small Car is the best around!"
Small Car ALWAYS gets my car(s) in quickly when they need care. They are very professional and ALWAYS do a fantastic job. I wouldn't trust a European car with any one else! Thanks for the many years of fantastic customer and automotive service!!!
Vehicle: Mercedes-Benz E320
Service Date: 06/16/2017
Review Created: 07/14/2017 09:12 AM
Jodie H. on 07/13/2017
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Jodie said this business did a good job.
Vehicle: BMW 5 Series
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Joshua S. on 07/08/2017
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Joshua said this business provided him with great service. He likes all the gentleman on staff and appreciates their professional attitude.
Vehicle: Mercedes-Benz G55
Category: Service
Service Date: 07/07/2017
Review Created: 07/08/2017
This review was collected via phone interview by Customer Research Inc.
Elvi S. on 06/24/2017
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Elvi said the business had been providing good service for years.
Vehicle: Subaru Outback
Category: Service
Service Date: 06/23/2017
Review Created: 06/24/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

Elvi,

We appreciate your business and look forward to keeping you and your Subaru on the road for many years to come! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Fred P. on 06/23/2017
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"Doug & Jim"
Both extremely knowledgeable and most importantly frank and honest with you about the problem. Also willing to say they just do not know ....when they are not sure of source of problem. I totally appreciate working with them.
I think Tyler should consider giving each of them a salary raise.
Vehicle: Audi A5 Quattro
Service Date: 06/02/2017
Review Created: 06/23/2017 05:13 AM
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

Fred- 

Doug and Jim are the backbone of the shop! We certainly couldn't do it without their knowledge, experience and professionalism! They make the big bucks for a reason! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
John T. on 06/20/2017
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John said he went in for an oil change using a coupon, and everything was explained well. He stated he is taking a trip, and he felt confident that everything was looked at. Jeff was very courteous and helpful.
Vehicle: Mazda CX-9
Category: Service
Service Date: 06/15/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

John- 

Thank you for allowing us the opportunity to service your car! We love meeting new people! We hope that you choose Durango Small Car for all of your future automotive needs! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Benjamin C. on 06/16/2017
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Benjamin said the business was a bit expensive. They had good service.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 06/14/2017
Review Created: 06/16/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

Benjamin- 

Thank you for the kind words! We strive to provide our customers with the best service possible each and every time. Along with our service, we offer industry leading warranties on all parts and service, which means piece of mind with every purchase. We stand behind the products and service that we offer, and we hope that we are your hub for all automotive needs. 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Justin G. on 06/14/2017
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Justin said the business is honest and quick.
Vehicle: Toyota Camry
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

Justin- 

Thank you for the review- Durango is too small of a town to not be honest with its customers! Let us know how we can help you with future repairs and service! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Greg S. on 06/14/2017
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Spoke with Dawn. She said everything was perfect during his visit to this business. She has been a customer for years because the personnel are very courteous and they explain things. They have improved since the new owners took over.
Vehicle: Audi A4
Category: Service
Service Date: 06/12/2017
Review Created: 06/14/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

Greg & Dawn- 

I am very happy to hear that you feel we are improving! We put our customers first, and with that comes careful explinations, smart repairs, and excellent products! We appreciate your business, and hope that we continue to improve for years to come! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Heath G. on 06/03/2017
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Heath said the business is quick and they communicated well.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/02/2017
Review Created: 06/03/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

Heath- 

As with anything in life, autorepair only works when communication is put first. We hope that you have a wonderful summer, and look forward to seeing you and your Honda at your next service! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Sandra P. on 05/31/2017
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Sandra said the business is quick and they did well.
Vehicle: Audi A4
Category: Service
Service Date: 05/25/2017
Review Created: 05/31/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

Sandra- 

Thank you for the review! We know how important these cars are to our customers, which means getting them repaired as quickly as possible. We look forward to seeing you again at your next service- 

Cheers-

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Bob G. on 05/27/2017
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"Outstanding service, as always, from the Small Car experts"
This trip called for an AC recharge and overall inspection and was handled in the usual friendly, knowledgeable, professional manner. I'm beginning to feel like a broken record here (happily) but this is the type of service I have always gotten (11 yrs.) at Small Car.
Vehicle: Volkswagen EuroVan
Service Date: 05/25/2017
Review Created: 05/27/2017 08:56 AM
Tyler J., President at Durango Small Car Inc responded on 06/28/2017

Thanks Bob! 

I'm not sure why they contact you so often, but as always, thanks for the kind words! 

Cheers- 


Tyler Jensen
President
Office: 970.259.3460
Cell: 970.759.7482

Carrie K. on 05/23/2017
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Spoke with Travis. He said the business did everything he asked them to do.
Vehicle: BMW 335xi
Category: Service
Service Date: 05/10/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 05/24/2017

Travis- 

I am happy that you had a pleasant experience at Durango Small Car! We look forward to keeping you and your car on the road in the future! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Matt V. on 05/23/2017
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Matt said he has already recommended them. He knows and likes them.
Vehicle: BMW 328xi
Category: Service
Service Date: 05/09/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 05/24/2017

Matt- 

Thank you for your continued trust and support- I will ask SCRM to make a note that this is the second time they have contacted you. Look forward to seeing you again soon!

Cheers-  

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
CHUCK B. on 05/19/2017
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"A.C. Problem"
They explained what the approach to the problem would be with estimated costs and proceeded to fix the problem
Vehicle: Honda Ridgeline
Service Date: 05/17/2017
Review Created: 05/19/2017 11:39 AM
Tyler J., President at Durango Small Car Inc responded on 05/19/2017

Chuck-

We appreciate the kind words and your business! Please let us know how we can help you in the future! 

Cheers-

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Yolanda G. on 05/16/2017
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Yolanda said she was satisfied with the service. They found the problem.
Vehicle: Audi Allroad
Category: Service
Service Date: 05/11/2017
Review Created: 05/16/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 05/19/2017

Yolanda-

Thank you for choosing Durango Small Car! We appreciate you and your business and look forward to keeping you and your Allroad on the road! As always, if you have any questions, or need help with your Audi repairs and maintenance, please do not hesitate to call! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Charlie T. on 05/13/2017
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Charlie said the employee were super helpful, especially Jim. He went out of his way to help.
Vehicle: Saab 9-3
Category: Service
Service Date: 05/11/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 05/19/2017

Charlie- 

Thank you for giving us the opportunity to work on your SAAB! We are here for you and your vehicle, give us a call anytime! Thank you for the kind words, and we look forward to assisting you in the future!

Cheers-

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
Erin C. on 05/09/2017
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Erin said this business got everything done quickly. They explained everything clearly and they were reasonable.
Vehicle: Subaru Outback
Category: Service
Service Date: 05/05/2017
Review Created: 05/09/2017
This review was collected via phone interview by Customer Research Inc.
Tyler J., President at Durango Small Car Inc responded on 05/19/2017

Erin- 

Communication is the key in our business. I am glad that the guys were able to clearly communicate with you, and get your car repaired in a timely manner. Please let us know how we can assist you in the future! 

Cheers- 

Tyler Jensen
President 
Office: 970.259.3460
Cell: 970.759.7482
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