Review for Eastside Automotive & Tire
Laura M. on 06/12/2015
Laura said this business did a great job on her oil change and they even upgraded her oil for free. She had called on a Saturday morning to get her vehicle serviced. They let her know that they were booked but might be able to get her vehicle in between vehicles. She dropped off her vehicle in the morning and they told her they would call her between 12:00 pm and 1:00 pm to let her know that her vehicle was ready. Nobody had called her and she called after 1:00 pm. They let her know that her vehicle was not ready and they would call her as soon as it was done. When she went to them, they were already closed and she was without a vehicle for two days. It was an inconvenience for her.
Vehicle: Lexus RX 350
Service Date: 06/08/2015
Review Created: 06/12/2015
This review was collected via phone interview by Customer Research Inc.