Eastside Automotive & Tire


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

320 Reviews

98% Would Recommend
Latest Review 3 days ago
Review for Eastside Automotive & Tire
Loan N. on 01/04/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Loan said the staff members at this business are very nice. They did however take over 2 hours to complete an oil change, which she anticipated them taking a half of an hour, and she believes that this was due to them being understaffed when she had an appointment scheduled with them. She didn't appreciate having to wait as long as she did, she believes that long of a wait is not appropriate especially for an oil change, and that they should let their customers know a promised time and have the vehicle done by that time. She would not recommend them because of reasons already stated. She said that some people do not have that kind of time to wait.
Vehicle: Subaru B9 Tribeca
Category: Service
Service Date: 01/02/2016
Review Created: 01/04/2016
This review was collected via phone interview by Customer Research Inc.
Team Eastside A. at Eastside Automotive & Tire responded on 01/06/2016

Loan,
That wait time was unacceptable.  I apologize you were not informed of the wait time. The appointment was scheduled for a drop off that was changed to a waiter.  You have been with us before and you know that 2 hours is very rare to have to wait.  I apologize again.  Have a good day.