Loan said the staff members at this business are very nice. They did however take over 2 hours to complete an oil change, which she anticipated them taking a half of an hour, and she believes that this was due to them being understaffed when she had an appointment scheduled with them. She didn't appreciate having to wait as long as she did, she believes that long of a wait is not appropriate especially for an oil change, and that they should let their customers know a promised time and have the vehicle done by that time. She would not recommend them because of reasons already stated. She said that some people do not have that kind of time to wait.