business image

Eastside Automotive & Tire

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(784 Reviews)
90
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
2
Total ReScores
5.0
ReScore Average
90
Net Promoter Score ®

Business Details

About

When your trade is your passion, you’re never satisfied with anything less than the best. At Eastside Automotive & Tire, it’s that passion that drives excellence in everything we do. From the way we greet our customers, to the transparency we offer throughout the entire repair process, we’re fueled by making a difference in the lives of When your trade is your passion, you’re never satisfied with anything less than the best. At Eastside Automotive & Tire, it’s that passion that drives excellence in everything we do. From the way we greet our customers, to the transparency we offer throughout the entire repair process, we’re fueled by making a difference in the lives of every person who walks through our door. That’s why we offer a one-stop auto shop for preventative maintenance and general auto repair, so our customers can get all the work they need under one roof. From brake work to engine replacements, our world-class technicians are at the ready to get you back on the road. Best of all, we offer parts and labor warranties so you can drive away with peace of mind. ...more

Categories
Auto Repair, Car Maintenance, Repair Shop
Contact
(425) 827-8686

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Pacific Time (US & Canada)
12676 NE 85th St Kirkland, WA 98033-8045
Eastside Automotive & Tire's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(784 Reviews)

LN
Loan N.
Woodinville, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/04/2016
verified customer Verified Customer
Category: Service
Loan said the staff members at this business are very nice. They did however take over 2 hours to complete an oil change, which she anticipated them taking a half of an hour, and she believes that this was due to them being understaffed when she had an appointment scheduled with them. She didn't appreciate having to wait as long as she did, she believes that long of a wait is not appropriate especially for an oil change, and that they should let their customers know a promised time and have the vehicle done by that time. She would not recommend them because of reasons already stated. She said that some people do not have that kind of time to wait.
Recommended
Team Eastside A. from Eastside Automotive & Tire responded on 01/06/2016 07:07 AM

Loan,
That wait time was unacceptable.  I apologize you were not informed of the wait time. The appointment was scheduled for a drop off that was changed to a waiter.  You have been with us before and you know that 2 hours is very rare to have to wait.  I apologize again.  Have a good day.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.