ReScore Reviews™ (25)

ReScore
Overall Rating 4.5999992/5Overall Rating 4.5999992/5Overall Rating 4.5999992/5Overall Rating 4.5999992/5rating 4.5999992
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
92% Would Recommend
100% Business Response
Latest Review 1 day ago
Matthew J. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Elyria Hyundai People"
Always good service at Elyria Hyundai
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 06:02 PM
Kenneth S. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Friendly and prompt service
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 04:25 PM
Gregory B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
The oil change was done quickly and I was out in one hour.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 12:38 PM
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Much faster than those quick oil change shops....."
Oil change, filter, all new wipers an tire rotation in about 75 minutes............
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:15 AM
John P., Service Director at Elyria Hyundai responded on 09/18/2017

Thank you so much for the positive review.  It really means a lot to us here.  We have made a large effort in increasing our timeliness and it sounds like we succeeded on your last visit.  Thank you for choosing Elyria Hyundai and we look forward to your next visit.  Have a great day!



John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Edward M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No further comments"
No further comments
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 04:16 PM
John P., Service Director at Elyria Hyundai responded on 09/18/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
THOMAS Z. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Factory authorized service."
OK
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 06:50 AM
John P., Service Director at Elyria Hyundai responded on 09/18/2017

I am sorry top see we failed to update your sticker.  I understand its the details that make the experience.  Also,  Hyundai recommends the cabin to be replaced every 15k miles and the air every 30k miles.  Thank you for this feed back and thank you for choosing Elyis Hyundai.  We look forward to your next visit.  Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Anita H. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and friendly. "
Extended warranty was honored and work completed to our satisfaction.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 08:08 PM
John P., Service Director at Elyria Hyundai responded on 09/18/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance"
Our 6 year old Elantra was taken in for routine maintenance. A safety issue with the brakes was diagnosed and corrected, and a recall service was performed.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 01:29 PM
John P., Service Director at Elyria Hyundai responded on 09/11/2017

Thank you very much for your positive review.  It means a lot to us here.  We appreciate your business and I thank you for choosing Elyria Hyundai!  Have a great day!!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Quick and efficient and love that they wash my car too!!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/09/2017 04:57 PM
John P., Service Director at Elyria Hyundai responded on 09/11/2017

Thank you very much for the positive review.  It does mean a lot to us here.  We appreciate your business and thank you for choosing Elyria Hyundai.  Have a great day!!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Anita W. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly staff, and honest service associates"
Very Good
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/09/2017 05:14 AM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Stephanie G. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Effecient and cost effective"
Car was done before estimated time, had 15k maintenance done, car feels good to go. Thoroughly enjoyed the experience and will be back.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/09/2017 05:11 AM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Mary M. on 09/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Hyundai, ready whenever you are 😊"
Hyundai serviced my car well beyond my expectations. My car was completed in a timely manner and I was truly satisfied with the work done. After the service performed, I thought I was in a new Hyundai but it wss still my same ol sonata. Either way Hyundai is the place to be. Big job , small bucks they get it done.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/09/2017 03:31 AM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this review. If there was anything we could have done to ear a 5 out of 5 please email me and let me know.  We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness of staff "
Staff always provides information about recommended and required maintenance for car (including potential costs / time needed)
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/08/2017 08:37 PM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Janet S. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Janet"
Friendly staff, great service.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 11:35 AM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Buford C. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people"
Yes 5 stars
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/07/2017 10:20 AM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Yvonda W. on 09/05/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"no comment"
no comment
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/26/2017
Service Type: Maintenance
Review Created: 09/05/2017 05:29 PM
John P., Service Director at Elyria Hyundai responded on 09/07/2017

Thank you for sharing this feed back.  We have identified a problem in this process and will be able to avoid ithis from happening in the future.  I am sorry to hear we fell short on your lest visit.  I assure you customer satisfaction is very important to us and I would like to have the opportunity to make this right for you.  We strive for 5 out of 5.  If you would be willing to accept a rescore to be sent out from me I would gladly good will you a free exterior detail.  I will look into the pre paid maintenece to make sure this free oil change was not counted and if it was I will make that right for you  and to make it up to you Ill take care of the exterior detail.  Please let me know if you would be willing to rescore us.  Thank you and have a great evening.

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
John P., Service Director at Elyria Hyundai responded on 09/11/2017

If I send a rescore would you except a free oil change and give us another shot?

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 09/05/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Average "
I was there for recalls in my car, while there I asked that they look at part of my front bumper that is broken. It was not at all addressed. They always advertise a car wash with service, I did not get one. I was approached about selling my car-in the service department. It was an ackward encounter.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/05/2017 05:29 PM
John P., Service Director at Elyria Hyundai responded on 09/07/2017

Thank you for providing us with this feed back.  I am very sorry to see that we fell short on your last visit.  I understand we did not wash your car on your last visit and missed an opportunity to evaluate your front bumper.  I would very much appreciate a chance to make this right for you.  I assure you customer satisfaction is very important to us here and we do strive for a 5 out of 5 experience.  If you would be willing to allow me to send a rescore to you I would gladly take care of your next oil change  and perform a Genesis clean up  (wash, dry, vaccuum/dust removal, windows clean, and tire shine) and provide you with a free body shop estimate.  I would just like the opportunity to make it right for you!  Please let me know if you would be interestied.  Thank you and have a great night!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Nathaniel S. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
". "
.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/05/2017 05:21 PM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Verified Customer on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"elyria hyundai"
everything is done right
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/05/2017 12:15 AM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
Lynn S. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Very Good Service"
Using Elyria Hyundai since I got my car in 2011. My service needs have been well met. I have called or shown up with a last minute emergency once or twice and they have found time to accommodate me.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/04/2017 06:32 AM
John P., Service Director at Elyria Hyundai responded on 09/09/2017

Thank you for providing this positive review. It means a lot to us here. We appreciate your business and thank you for choosing Elyria Hyundai! Have a great day!

John Polt
Service Director
440-324-7700
jpolt@elyriahyundai.com
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