ReScore Reviews™ (3)
Willoughby, OH 44094-6218
thank you for taking the time to tell us about your visit. It says your service date was on April 5, 2015 that is a Sunday and we are not open nor do we show any record of you having service work done. You may have the wrong place and it this is a review to promote our competitor.
After our phone conversation, I would hope you may reconsider our score on your service.
Kevin Van Horn
MArvin, Thank you for taking the time to let us know of your recent visit. We understand car repair can be very frustraating, this is why we make it a point to ease that frustration. We thank you for you business and are very sorry you feel we over charged you for your repair. We are very competative in all our pricing, although not the cheapest, we offer the highest quality repair and always have lesser expensive options. As for your window repair, we went ahead and only charged you 78.00 with Sales Tax included for a 2 hour repair which we thought was very fair since you just spent alot of money, we also encouraged you to call around and see what others would charge for the same repair. We would never send someone else where, but we do encourage you to call others if you feel the charge is to much. We are very sorry to see that you will be going else where for your other needs as we do not quite understand what we did wrong. Thank you again for your business and hope you can see our side of this issue
Michelle, Thank you for taking time to let us know how your visit was. Although we do accept walk-ins, its on a basis that our appointments will come first, so not to make you wait longer than you should we advise everyone to make an appointment to ensure timely service. We appologize if your visit was less than great and we will correct this issue so it will not happen again.
Thank you for taking the time to respond, your feedback is appreciated. When your vehicle was towed in, it did not start. We discovered that your vehicle had a defective ignition switch, which was replaced, and the vehicle started. We are very sorry that you also had a defective ignition cylinder, which was not discovered during your initial visit, causing further problems that did not occur while in for first service. Oftentimes, when working with electrical problems, underlying problems do not persist until days or weeks later. We did put your vehicle through a rigorous inspection routine, that included up to 50 starts and stops. We hope that you understand we put priority to your needs and have ensured that your vehicle was repaired by the industries best technicians, using only the best quality replacement parts available.
Kevin Van Horn
Debbie, thank you for your review. Let's start with the paper you signed, it is a required document for the state of Ohio. It allows us to inspect or work on your vehicle, it also is an estimate for the services you request. Since you asked for us to check your car for a wobble and noise we need authorization to begin the work, as explained to you we charge 50.00 for our inspections which is half price, this was explained to you as well as if you get work performed that fee is waived. This ensures our certified techs are able to be paid for spending time diagnosising your issues. Now our estimate, ours was about 500.00 more than what you presented to us. This is because you had your car looked at by another shop and they only quoted you for part of what your car needed. We take pride knowing when we get done with our inspections and quotes your vehicle will leave our shop with no other issues and is fixed right the first time. We will ONLY use quality parts that may cost more upfront but it ensures a quality repair that will last longer than factory parts. We will not sacrifice quality for price at any time. Although we where repairing the same parts, there is a labor we charge for each side of your car. Each side requires the same labor time. We are happy to hear you did fix your car since it was unsafe to drive. Yes it did take some time to get your son in law cashed out as we needed to put your car back together after you initially Approved the work. So this did take some time. You were asked to sign a waiver stating you understand and have been told you vehicle should not be driven and we recommend you have it towed to your house and you acknowledge this and will not hold us responsible if something happens when you drive. This is a standard waiver again that releases all legal responsibility in case of an accident. Know your son in law, he was only recorded after he threatened one of our employees with bodily harm, we take this VERY VERY seriously and the police should have been called. In which we do have the threat on tape. We are very happy your car is safe, we do however wish you stop slandering our business name as all we did was try to help. We also made arrangements for you to make payments to us as a good faith gesture because you did not have the amount of money needed to repair your vehicle the proper way. We made this offer so you could leave with us knowing you have left safely and fixed properly. It is with great regret things didn't go as well as we like them to, but we are happy we did our job to the fullest and let you know the full condition of your car. Thank you again for allowing us to inspect your car, we wish you and your family the best in future dealings with auto shops and please be careful.
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