I went to get my oil changed the other day. I supply my own oil to save money and told the service manager that it was in the front seat. He said that was fine. Although I had made an appointment, it took almost 90 minutes to get my car back. I paid my bill and left, not realizing that the oil I purchased hadn't been put in my car. I called them about it and they said to come back and they would drain out their oil and put mine in its place. This seemed pretty wasteful in my mind so I declined.
Also, in the past, I would get a free car wash whenever I brought my car in for service. Apparently you have to ask for that service theses days. Too bad. It was a nice service feature.

Not Recommended

JEFFREY M., PARTS AND SERVICE DIRECTOR from Empire Hyundai responded on 08/04/2016 12:49 PM

i would like to apologize for the poor service experience you received. i would like to perform your next oil and filter change complementory on us. i would like to thank you in advance for the oppertunity to correct this issue. please contact me with any questions our concerns regarding this matter.

Jeffrey Mello
Service Director
508-673-7646 x 238

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