ReScore Reviews™ (11)

ReScore
Overall Rating 4.4545436/5Overall Rating 4.4545436/5Overall Rating 4.4545436/5Overall Rating 4.4545436/5rating 4.4545436
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 7 hours ago
JULIUS S. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service employees were very professional & timely."
Great place to buy & service a vehicle!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/21/2017 04:54 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/21/2017

Thank you so much. 

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
TIMOTHY H. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely and when you can reach a service representative, they do bring up your vehicle for less time waiting"
One problem at times is the delay at the switchboard, likely due to multiple different distribution destinations.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 03:06 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/21/2017

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT SERVICE DEPARTMENT"
GREAT SERVICE DEPARTMENT! LOVE THE EMPLOYEES!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 11:54 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/20/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 09/19/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Expesive"
Expensive parts
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 04:04 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/20/2017

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Charles R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
First Team Hyundai is all about excellent service. They provide that at every visit.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 01:25 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/19/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Susan C. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent"
Staff
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 04:55 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/18/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Gail H. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt/Quality Service "
I have always received top notch service from this dealership.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 04:34 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/18/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
LARRY B. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Easy to schedule, convenient service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/18/2017 12:32 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/18/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"HIGHLY Recommend "
First Team was AMAZING. I can't say enough good things about how well my service appointment went. It was quick, the waiting area was superb, and the customer service was top notch. Thank you!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:37 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/18/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Timothy W. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"na"
na
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:04 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/18/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Cathy B. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
Scheduling was easy. Did not have to wait too long for service to be completed.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/16/2017 04:01 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/17/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
GEORGE D. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine maintenance and Recall service"
Service went well this time. It went a whole lot better and nicer than previous visit.
Bill is a great Technician. He deserves a raise. :)
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/16/2017 06:28 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/16/2017

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Bernard J. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was what I asked for and no more"
Quick and efficient
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 12:56 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/15/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service...As Always!"
Always receive excellent service from First Team Hyundai.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/15/2017 04:23 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/15/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very happy"
Fixed under warranty. Gave me a free loaner. They do what they say they will do AFTER you buy a car!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/14/2017 07:07 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/15/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall updates done"
The service was done in a timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 02:14 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/13/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 09/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Took awhile"
Had to wait a few weeks to get it, and the job took 4 days.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/13/2017 07:46 AM
KIMBERLY O. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 05:15 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/11/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Linda F. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Glad I Came "
Good device. Comfort while waiting.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 04:28 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/11/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Richard C. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good, efficient, at a competitive price"
I am always amazed at the efficiency show by the service department.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 01:53 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 09/11/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
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