ReScore Reviews™ (11)

ReScore
Overall Rating 4.4545436/5Overall Rating 4.4545436/5Overall Rating 4.4545436/5Overall Rating 4.4545436/5rating 4.4545436
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Dennis A. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recalls done. "
Recalls were performed .
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 11:11 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/17/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Sharon H. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tucson service"
Very pleased with the service. Thank you.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:22 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/16/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Anne B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly and professional customer service."
See first review on first page!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 02:33 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/16/2017

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable repairs; work done in timely manner"
I really appreciate the repair and maintenance work that I have come to depend on at First Team Hyundai. The car has proved to be reliable, but small repairs are needed from time to time and I am pleased with the work done, consistently. Thank you.
Vehicle: 2006 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/14/2017 02:13 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/14/2017

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Maria S. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and very professional."
Excellent service and very professional.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 08/14/2017 01:44 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/14/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Brian H. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good People; Good Service!"
First Team Hyundai continues its record of providing excellent service after the sale to its customers.
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/14/2017 06:04 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/14/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Mukesh P. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Honest and timely communication"
Excellent
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 04:31 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/14/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
John O. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" The cashier is fantastic "
Yes
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/19/2017
Service Type: Repair
Review Created: 08/12/2017 03:55 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/12/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Donna C. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Everyone is so great "
Every is so nice and the waiting area and every were else is always so clean and neat.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 01:11 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/11/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
WILLIAM H. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top quality service!"
We love First Team's easy in & easy out fast reliable service. They always keep an eye out for any upcoming items that need attention and make recommendations on your next service.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 11:27 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/11/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Suzanne E. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/10/2017 07:32 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/11/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Akhlaq R. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bought Used Car from First Team Auto Mall"
I really appreciate whole team of First Team Auto Mall for their dedication to the customer(me) and to meet my satisfactory transaction for a used car.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 07:16 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/11/2017

Thank you so much for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Kathleen H. on 08/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"PROBLEM DETERMINED QUICKLY"
QUICKLY DETERMINED PROBLEM AND ORDERED PART WITH MY OK
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/10/2017
Service Type: Maintenance
Review Created: 08/10/2017 03:29 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/10/2017

Thank you for the feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
MARCIA A. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service"
The service of my vehicle was completed very timely and the waiting area is very comfortable and accommodating.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/09/2017 08:37 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/09/2017

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
James K. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cooperation"
Efficiency
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 06:21 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/09/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Steven M. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recent Sevice"
Another good service performed !
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 05:46 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/08/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Laurie W. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great and fast
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/07/2017 11:36 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/08/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 08/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First Team Hyundai - great service"
They are courteous and are friendly people.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/04/2017 04:43 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/05/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Beckie M. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Scheduled appointment for oil change online - showed up a couple of minutes late and was still out the door in under 35 minutes!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/03/2017 12:04 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/03/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 08/03/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor Experience"
Terrible Customer Service from the Service Department. Only started working on my vehicle after I inquired 2 days after my scheduled appointment.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/03/2017 11:08 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 08/05/2017

Thank you for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
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