ReScore Reviews™ (8)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 1.625/5rating 1.625rating 1.625rating 1.625rating 1.625
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Dennis S. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and friendly"
Yes
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/27/2017 08:29 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/27/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always!"
Thanks Ann!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/26/2017 02:27 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/27/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Edward R. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice"
Break
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/24/2017 10:52 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/24/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Amy W. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people really do make the difference."
From the scheduling to the follow up calls after the fact you always know your business is appreciated. It's unheard of that you could enjoy the "please tell us how we're doing" phone calls from anyone but "Sammy calls" are so friendly you actually look forward to talking to him.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/24/2017 06:02 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/24/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Patricia Austin B. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant, efficient, friendly and much more...."
Great service!!!
Vehicle: 2014 Hyundai Sonata Hyb
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/23/2017 05:47 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/24/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Dexter R. on 04/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service Dept"
You can always depend on First Team for all your repairs & service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/23/2017 04:50 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/24/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
David W. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
very courteous, prompt and efficient....my state inspection (free) and some kind of safety belt recall inspection took less than an hour
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Repair
Review Created: 04/21/2017 12:43 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/21/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Mukesh P. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous timely service "
My experience with the dealership has been very positive. They live up to the promise they give.
Vehicle: 2015 Hyundai Equus
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/21/2017 04:35 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/21/2017

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"?"
Good people to deal with
Vehicle: 2007 Hyundai Tucson
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/20/2017 03:19 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/21/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Samuel G. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellant Service"
Not only a well made vehicle, but the service department and vehicle warranty is unbelievable.
Vehicle: 2011 Hyundai Equus
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/20/2017 02:19 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/21/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Linda M. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The friendly staff and the timely service"
Excellent
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/20/2017 07:38 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/20/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Always fast and great service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/19/2017 05:33 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/20/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Verified Customer on 04/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Female service rep is friendly"
The service department was over booked which made the wait longer for my state inspection.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/19/2017 08:54 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/19/2017

Thank you for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Angela D. on 04/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They take me in at appt time."
I gave 4 star rating this time because of what happened.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/10/2017
Service Type: Repair
Review Created: 04/17/2017 02:12 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/18/2017

I am so sorry about your flashlight.  Please contact me when you get a chance and we'll reimburse you for the flashlight.  Also, the car wash has been down for repairs quite a bit lately but please feel free to come by anytime that's convenient for you and we will run it through for you.  Thank you for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Mary L. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff that Cares"
Your staff knows what questions to ask and what suggestions to make. GREAT JOB!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/17/2017 11:00 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/17/2017

Thank you so much for the positive feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Linda P. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent "
As always, the service was great, timely manner and pleasant employees.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/17/2017 10:45 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/17/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Iva B. on 04/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"State inspection and oil change"
Very kind and friendly...listens to my concerns/questions. As a senior, I trust their expertise to help keep my car in good condition. I really appreciate getting my car washed too!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/15/2017 01:07 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/15/2017

Thank you so much for your feedback.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Dale S. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"First Team, First Rate"
never disappointed. always good service.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/12/2017
Service Type: Maintenance
Review Created: 04/14/2017 06:35 PM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/15/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Sallie S. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"CONSISTENTLY THE BEST"
I have never had better service anywhere in my 63 years of driving. Ann Dobrowsky there is most helpful.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/14/2017 09:31 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/14/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
WILLIAM H. on 04/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy in - Easy Out"
Great top quality maintenance & the best way to keep your Hyundai running like new.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 04/10/2017
Service Type: Maintenance
Review Created: 04/13/2017 11:29 AM
Stacey R G., Hyundai Service Manager at First Team Hyundai responded on 04/13/2017

Thank you so much.

Stacey Gunter
Hyundai Service Manager
First Team Auto Mall
(540) 362-4800
staceygunter@firstteamauto.com
Displaying Review 1 - 20 of 652 in total