96% Would Recommend
Latest Review about 11 hours ago
MARK B. on 05/21/2017
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"Had my oil and filter changed."
Great speed and service.
Vehicle: Ford Pickup
Service Date: 05/16/2017
Review Created: 05/21/2017 10:21 PM
George A. on 05/18/2017
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George said this business did what he wanted them to do.
Vehicle: Honda Civic
Category: Service
Service Date: 05/15/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Rick A. on 05/18/2017
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Rick said they got him in right away and they did a great job.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Diane W. on 05/08/2017
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Diane said this business is expensive and they forgot to put the tires on.
Vehicle: Oldsmobile Cutlass Supreme
Category: Service
Service Date: 05/01/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 05/10/2017

Diane im not sure how we were not competitive on the pricing on your vehicle. We did put the tires on your vehicle as you requested. We are well in the competitive pricing range for comparable services in this area. We always want to be as reasonable as possible in our pricing but that being said auto care requires a lot of skills and frankly we must charge our customers accordingly. We are always trying to find a less expensive options for our customers and constantly work with our customers vehicle as though they were our own. Safety has to be our first priority.

Brian Lansdale
Owner
JOHN M. on 05/05/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bait and switch????? "
This was the third time I have used fishhook tire that the price exceeded the phone quote. I was quoted 300.00 for my tires when completed the bill was for 341 I asked what happened to the 300 quote and was told how does 317 sound paid it and left I will never return it has been years since a previous e perience wAs hoping the service was back to the "old days"service but it was not to be
Vehicle: Ford Focus
Service Date: 05/02/2017
Review Created: 05/05/2017 05:51 AM
Brian L., Owner at Fishhook Auto Care responded on 05/10/2017

Good Morning John
In reviewing your response I see that we may not have been as clear on our pricing as we could have been. I have issued a credit to your account for 17.00 and we as a company will as always strive to be as clear as possible next time. We here at Fishhook Auto Care always try to be as clear on our pricing as we can and are always trying to improve our customers experience. Thanks for using Fishhook Auto Care

Brian Lansdale
Owner
Earl B. on 05/04/2017
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"Fantastic!"
We were headed home when we had unexpected vehicle problems. They took us right in, diagnosed the problem, fixed it, and got us on our way. Friendly. Reasonable price.
Vehicle: Subaru Forester
Service Date: 05/03/2017
Review Created: 05/04/2017 10:29 PM
Kim B. on 05/03/2017
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"They were able to fix my truck the same day. Gave me a quick, reasonable quote."
I appreciate that they were able to fix my truck the same day and get me back on the road. Estimate was reasonable and accurate. They even fixed something else for me for free. They could not have done a better job.
Vehicle: Ford Pickup
Service Date: 05/01/2017
Review Created: 05/03/2017 08:03 PM
Kyle K. on 05/02/2017
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Kyle said this business was easy and fast.
Vehicle: Honda Pilot
Category: Service
Service Date: 04/29/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
JOHN T. on 04/29/2017
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"Great Service "
A+
Vehicle: Toyota Pickup
Service Date: 04/27/2017
Review Created: 04/29/2017 08:33 AM
Justin M. on 04/28/2017
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Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Gmc"
Had a engine knock and oil leak with a check engine light come on so I Took it in and they gave me an estimate of 1050$ to replace oil seals and whatnot came into pick it up charged me 1100$ and gave me another estimate for 1850$ to replace lifters. Truck still had check engine light and a bad knock. Would of been nice to know upfront. Will not return.
Review Created: 04/28/2017 01:32 PM
Brian L., Owner at Fishhook Auto Care responded on 05/10/2017

Good Morning Justin. As we discussed at the front counter the engine noise was relayed to you before the work was begun on your vehicle. Sorry for the misunderstanding and we will strive to do better in the future. thanks for trusting Fishhook Auto care with your service needs

Brian Lansdale
Owner
James V. on 04/27/2017
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James said they did a great and timely job fixing his vehicle and he really appreciates all of their help. They had reasonable prices as well.
Vehicle: GMC Savana
Category: Service
Service Date: 04/25/2017
Review Created: 04/27/2017
This review was collected via phone interview by Customer Research Inc.
Virgil M. on 04/26/2017
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Virgil said everything's perfect over there, they do it fast and well. He wouldn't go anywhere else, it's great and he would like to thank them for everything.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 04/25/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Linda R. on 04/26/2017
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Linda said this business was a little under staffed. They know how to do basic things but they are not experienced enough to do major work.
Vehicle: Subaru Legacy
Category: Service
Service Date: 04/14/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Erin W. on 04/25/2017
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Erin said he had a good experience.
Vehicle: Ford Club Wagon
Category: Service
Service Date: 04/13/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
JOHN M. on 04/24/2017
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"Great Care and Repair"
I appreciate the service provided by Fishhook Auto. They are thorough, explain in detail the repair and the cost. They are always on time. Plus the location just north of Main Street Wasilla is very handy.
Vehicle: Ford Escape
Service Date: 04/21/2017
Review Created: 04/24/2017 04:44 PM
Mike D. on 04/21/2017
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Mike said this business was good.
Vehicle: Toyota Venza
Category: Service
Service Date: 04/18/2017
Review Created: 04/21/2017
This review was collected via phone interview by Customer Research Inc.
Jeff P. on 04/10/2017
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Jeff said this business did a good job. They communicated well and they are honest. He will continue to use them. They should keep up the great work.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 03/31/2017
Review Created: 04/10/2017
This review was collected via phone interview by Customer Research Inc.
ANN R. on 04/09/2017
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"Speedy service. Accuracy with diagonistics."
I really appreciate the quick service to getting my vehicle. My car runs great! Always a good experience with Fishhook Auto
Vehicle: Chevrolet Malibu
Service Date: 04/07/2017
Review Created: 04/09/2017 02:47 PM
Kyle D. on 03/31/2017
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Kyle said this business was good.
Vehicle: Ford Pickup
Category: Service
Service Date: 02/16/2017
Review Created: 03/31/2017
This review was collected via phone interview by Customer Research Inc.
JACQUE T. on 03/30/2017
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"Buyers inspection"
Fast, very professional, friendly and informative service. Very thorough and knowledgeable.
Vehicle: Honda Pilot
Service Date: 02/27/2017
Review Created: 03/30/2017 11:29 PM
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