96% Would Recommend
Latest Review 6 days ago
Jerry J. on 06/23/2017
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Jerry said they did a good job and he will be taking in another vehicle.
Vehicle: Saab 900
Category: Service
Service Date: 06/22/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Samuel W. on 06/20/2017
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Samuel said they were very friendly. They diagnosed the problem and got it done in a very short amount of time.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 06/09/2017
Review Created: 06/20/2017
This review was collected via phone interview by Customer Research Inc.
Ro B. on 06/12/2017
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Ro said he did not have any problems with this business and his vehicle looks fine after the repairs.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/22/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Sara C. on 06/12/2017
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Sara said she liked the experience.
Vehicle: Ford Focus
Category: Service
Service Date: 05/24/2017
Review Created: 06/12/2017
This review was collected via phone interview by Customer Research Inc.
Larry N. on 06/05/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Larry said he wasn't very happy with the diagnosis they gave him on his vehicle.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 05/22/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 06/07/2017

Good Morning Larry
Sorry we had to give you the bad news on your front end repairs. We always try to keep the repair cost down but at times it is unavoidable. We look forward to working with you in the future.

Brian Lansdale
Owner
Jessica C. on 06/02/2017
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Jessica said the business was a little busy that day, so some things got overlooked. She needed to make a second visit so they could take care of it.
Vehicle: Chrysler Sebring
Category: Service
Service Date: 05/02/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Christina H. on 06/02/2017
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Christina said this business provided good service.
Vehicle: Dodge Durango
Category: Service
Service Date: 05/25/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Shelby S. on 05/23/2017
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Spoke with Charles. He said he was happy with the service. They charged $118 to change 4 tire air sensors and he thought that was a little high. However, he found it was the going rate.
Vehicle: Toyota Corolla
Category: Service
Service Date: 05/01/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Tom F. on 05/23/2017
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Tom said this business stood behind their work.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/02/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
MARK B. on 05/21/2017
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"Had my oil and filter changed."
Great speed and service.
Vehicle: Ford Pickup
Service Date: 05/16/2017
Review Created: 05/21/2017 10:21 PM
John M. on 05/20/2017
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John said this business is the only one that can work on recreational vehicles.
Category: Service
Service Date: 05/17/2017
Review Created: 05/20/2017
This review was collected via phone interview by Customer Research Inc.
Micheal M. on 05/19/2017
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Spoke with Wanda. She said this business helped her out a lot. Her vehicle wouldn't start and they looked for the problem for a week. They figured it out and the charge was not very much.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/12/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
George A. on 05/18/2017
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George said this business did what he wanted them to do.
Vehicle: Honda Civic
Category: Service
Service Date: 05/15/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Rick A. on 05/18/2017
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Rick said they got him in right away and they did a great job.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/16/2017
Review Created: 05/18/2017
This review was collected via phone interview by Customer Research Inc.
Diane W. on 05/08/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Diane said this business is expensive and they forgot to put the tires on.
Vehicle: Oldsmobile Cutlass Supreme
Category: Service
Service Date: 05/01/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 05/10/2017

Diane im not sure how we were not competitive on the pricing on your vehicle. We did put the tires on your vehicle as you requested. We are well in the competitive pricing range for comparable services in this area. We always want to be as reasonable as possible in our pricing but that being said auto care requires a lot of skills and frankly we must charge our customers accordingly. We are always trying to find a less expensive options for our customers and constantly work with our customers vehicle as though they were our own. Safety has to be our first priority.

Brian Lansdale
Owner
JOHN M. on 05/05/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bait and switch????? "
This was the third time I have used fishhook tire that the price exceeded the phone quote. I was quoted 300.00 for my tires when completed the bill was for 341 I asked what happened to the 300 quote and was told how does 317 sound paid it and left I will never return it has been years since a previous e perience wAs hoping the service was back to the "old days"service but it was not to be
Vehicle: Ford Focus
Service Date: 05/02/2017
Review Created: 05/05/2017 05:51 AM
Brian L., Owner at Fishhook Auto Care responded on 05/10/2017

Good Morning John
In reviewing your response I see that we may not have been as clear on our pricing as we could have been. I have issued a credit to your account for 17.00 and we as a company will as always strive to be as clear as possible next time. We here at Fishhook Auto Care always try to be as clear on our pricing as we can and are always trying to improve our customers experience. Thanks for using Fishhook Auto Care

Brian Lansdale
Owner
Earl B. on 05/04/2017
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"Fantastic!"
We were headed home when we had unexpected vehicle problems. They took us right in, diagnosed the problem, fixed it, and got us on our way. Friendly. Reasonable price.
Vehicle: Subaru Forester
Service Date: 05/03/2017
Review Created: 05/04/2017 10:29 PM
Kim B. on 05/03/2017
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"They were able to fix my truck the same day. Gave me a quick, reasonable quote."
I appreciate that they were able to fix my truck the same day and get me back on the road. Estimate was reasonable and accurate. They even fixed something else for me for free. They could not have done a better job.
Vehicle: Ford Pickup
Service Date: 05/01/2017
Review Created: 05/03/2017 08:03 PM
Kyle K. on 05/02/2017
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Kyle said this business was easy and fast.
Vehicle: Honda Pilot
Category: Service
Service Date: 04/29/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
JOHN T. on 04/29/2017
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"Great Service "
A+
Vehicle: Toyota Pickup
Service Date: 04/27/2017
Review Created: 04/29/2017 08:33 AM
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