95% Would Recommend
Latest Review 4 days ago
Chris H. on 09/22/2017
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Spoke with Maria. She said this business did what they could to help her.
Vehicle: Ford Windstar Wagon
Category: Service
Service Date: 09/15/2017
Review Created: 09/22/2017
This review was collected via phone interview by Customer Research Inc.
James C. on 09/12/2017
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Spoke with Cherie. She said she would recommend the business.
Vehicle: Dodge Pickup
Category: Service
Service Date: 09/07/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
Alan F. on 08/31/2017
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Alan said this business was the only facility in town that was able to put a monitor in his vehicle. He would not recommend this business because he wanted his brakes done, but this business was way too expensive.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 08/15/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
Charles W. on 08/31/2017
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Charles said he would recommend this business for service.
Vehicle: Subaru Outback
Category: Service
Service Date: 08/14/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
Leslie F. on 08/30/2017
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Leslie said he will recommend this business for service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 08/17/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
Tom M. on 08/28/2017
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Tom said everything went smoothly during his visit to this business.
Vehicle: Buick LeSabre
Category: Service
Service Date: 08/24/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Angelina H. on 08/23/2017
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Spoke with Allen. He said every time he has gone to this business, they have done great work.
Vehicle: Jeep Patriot
Category: Service
Service Date: 08/07/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Tom R. on 08/17/2017
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Tom said the staff was great in getting the work done. They got him right in, the job was done quick, and the courtesy shuttle was right there for him.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/11/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
Jackie W. on 08/08/2017
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Jackie said she took her vehicle in to have a hitch put on which was great. She also asked them to check if the transfer case was going or if it was only a sensor light problem. They did not even look to see if there was a problem with the transfer case. They only checked the light. She had already had it at another business that told her the transfer case was going and she had taken it into this business for a second opinion. They charged her $100 and did not do what she had asked them to. They told her she had a leak but she already knew that.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 07/26/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Darla J. on 07/31/2017
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Spoke with Margaret. She said she was very satisfied with her service.
Vehicle: Buick Regal
Category: Service
Service Date: 07/20/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Kathy M. on 07/31/2017
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Kathy said the staff at this business is very helpful and they went out of their way to teach her kids about the vehicles.
Vehicle: Dodge Dakota
Category: Service
Service Date: 07/14/2017
Review Created: 07/31/2017
This review was collected via phone interview by Customer Research Inc.
Kcie O. on 07/28/2017
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Kcie said she and her family have been using this business for 2 years. The employees were great, informative, patient and finished her vehicle in a timely manner.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 07/21/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Sarah O. on 07/28/2017
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Sarah said Isaac at this business was very helpful. Her vehicle was not cooperating with them but they were almost the best.
Vehicle: Ford Focus
Category: Service
Service Date: 07/20/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Jay C. on 07/21/2017
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Jay said they did a good job and he was pleased.
Vehicle: Mercedes-Benz E320
Category: Service
Service Date: 07/14/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
John T N. on 07/17/2017
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John said he likes the level of service this business provides.
Vehicle: Ford RV Cutaway
Category: Service
Service Date: 07/10/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Melissa W. on 07/17/2017
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Melissa said the business did a really good job and got her vehicle done in a timely manner. The mechanics in the back are really cool to work with.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 07/11/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
George C. on 07/17/2017
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George said he appreciates the service. They promised his vehicle in 1 or 2 days. Some of the parts were unavailable. The service took 5 days.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Gerald K. on 07/10/2017
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Gerald said this business did the service they said they would.
Category: Service
Service Date: 07/05/2017
Review Created: 07/10/2017
This review was collected via phone interview by Customer Research Inc.
SHAREN R. on 07/06/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"WORK OK - OVERCHARGES ON PARTS"
While the work they do has always been satisfactory, their over-charging for parts is totally unacceptable - 2-3 times MORE than the retail price at Napa Auto Parts, which they probably get even cheaper than I would get walking in off the street. While I don't mind anyone making a reasonable profit, price-gouging your customers doesn't make me very inclined to return and will pass the word on the "system-generated mark up" as was explained to me by the shop manager when bill was paid. Customers beware of price-gouging on repair parts from this business.
Vehicle: Ford Ranger
Service Date: 06/29/2017
Review Created: 07/06/2017 09:48 PM
Brian L., Owner at Fishhook Auto Care responded on 07/10/2017

Good Morning Sharon
While we here at Fishhook Auto Care do realize that parts are expensive there are a lot of things to consider when we price our parts. The expenses of running an auto shop and the warranties that we have to cover are costly.
We warrant all of our repairs for 24 months or 24000 miles nationwide. We must pass these cost on to our customers to remain here to serve the community. The cost of our parts is only one part of the total price of the repair cost. We always try to focus on our customers total cost and do the best repair for the vehicle to keep all our customers safe.
Thanks for your business and we look forward to serving you in the future.

Brian Lansdale
Owner
Brad K. on 06/30/2017
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Brad said the person who helped him was friendly. They did as promised and they did not make him wait any longer than they had to.
Vehicle: Jeep Commander
Category: Service
Service Date: 06/13/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 07/10/2017

Thanks for your support Brad. We appreciate your business. Have a great summer.

Brian Lansdale
Owner
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