We would like a chance to verify and repair this if you will allow. Please call us at 373-1948 and we will correct this if possible. We warranty all our repairs 24000 miles or 24 months so it should be covered.
In looking at the repairs that were done to your van I have to agree we fell short on our procedures and had to bring your vehicle in for a second visit. While we know that all of our repairs don't always go as planned rest assured that we as a company always strive to improve our services and repairs. We will take this into account and as a company we will always be looking for ways to improve.
Thank you very much for your input
Good Morning Allen
We appreciate the opportunity that you chose Fishhook auto Care for your vehicle service. We do realize that there are other options out there. Occasionally even though we do our best to predict our daily workload and have the appropriate staff on hand sometimes we fall short on having enough technicians on hand to get our work done as quickly as we would like. That being said we would recommend an appointment as here at Fishhook Auto Care all our services are done by Technicians and given a free thorough inspection every visit. That takes time and we will always try to improve. Thanks and rest assured we appreciate your input and will make every effort to make your next visit even quicker but with the same care we give all our customers.
Thank YouBrian Lansdale
Good Morning Matt
We here at Fishhook Auto Care take every effort to give all our customers the best auto care available. That being said auto care done right can be seen as expensive. We realize this but will always chose the highest quality parts and they will cost more than a lot of the cheaper quality parts that are available out there on the market. This should actually be cheaper in the long run as they last longer and are a lot more dependable. We believe that quality matters more than the initial cost. Thank You for choosing Fishhook Auto Care a your service provider.
We always strive for 1 day service and if we promised you that it would be one day we apologize. Occasionally because of our at times hectic schedule we fall short. We will continue to improve our service to our customers. Thanks for the input.
Thanks for being a long time customer Bill. We appreciate that you put your trust in usBrian Lansdale
We would like to have an opportunity to take care of this issue especially if it is related to any repairs that we have performed. We offered to take another look and even to completely redo the work that we had done. Todays vehicles are very complex and occasionally they will need additional repairs that are not predictable even with a very detailed professional inspection. We will still do this if you would prefer.
Good Morning Zach
We have tried calling you to get this situation resolved to everyones satisfaction and safety. Unfortunately when you provided these sensors there is no way of us knowing weather they were correct for the vehicle or possibly defective. That being said we ran out of time to properly diagnose exactly why these sensors that you provided would not properly program to your 2012 Sonic. We would like to take another look at no charge to you and find out why we were unable to program these particular sensors. We have successfully programed many of these with no issues and would like to make this right.
We will try as always to improve our services and communication with our customers. Thanks for considering Fishhook Auto Care