ReScore Reviews™ (56)

ReScore
Overall Rating 4.5892839/5Overall Rating 4.5892839/5Overall Rating 4.5892839/5Overall Rating 4.5892839/5rating 4.5892839
Original
Overall Rating 2.23636/5Overall Rating 2.23636/5rating 2.23636rating 2.23636rating 2.23636
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Martin S. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service."
Two recalls and some other work was completed within 2 hours as promised. Great job.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/24/2017 07:52 AM
Verified Customer on 09/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Trustworthy dealership"
I trust them not to recommend service that is not really needed. Many places I have gone in the past always had something needed every visit I made.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/24/2017 06:23 AM
Marion W. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Warranty Work"
Nice job done by nice people on recall necessary work!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/23/2017 05:19 PM
Thomas S. on 09/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficient service"
Everyone is pleasant and service was quick.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/23/2017 01:23 PM
Nikki R. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always professional and attentive!"
I've never received the type of service that I receive here. You all are great!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/23/2017 02:04 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/23/2017

Good morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs. 

Thank you very much,



LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Oil Change and 37,500 Service Exceptionally Good"
Thanks, Mr. Posada, for ensuring great experience.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 05:23 PM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/23/2017

Good morning, 

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs. 

Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Daniel Y. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service!"
Wouldn't take my ride anywhere else!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 01:45 PM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/22/2017

Good Afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs.



Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Geary K. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great dealership "
They're Just like the commercial says - no haggle family like place , it's like seeing an old friend
Vehicle: 2016 Hyundai Genesis Co
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/22/2017 11:15 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/22/2017

Good Afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your service needs.



Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great staff"
The staff is always professional and courteous. The new showroom & waiting area look great.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/22/2017 09:09 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/22/2017

Good Afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Adolfo's and our absolute pleasure to take care of your service needs. 


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Stephen G. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"good staff"
always do what they say they are going to do
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/22/2017 05:45 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/22/2017

Good morning, 

   I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your service needs. I know that we did not provide 5 star service on this trip but we will work hard to earn that passing grade on your next visit. 


Thank you very much, 

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great service, done in a timely manner and always with a smile. Thanks!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:44 PM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/22/2017

Good morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Adolfo's and our absolute pleasure to take care of your service needs.


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 09/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly"
Friendly staff
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 10:56 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/22/2017

Good morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your service needs. I know that we did not provide 5 star service on this trip but we will work hard to earn that passing grade on your next visit.


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Gary F. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they make it happen"
wow
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/21/2017 08:31 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/22/2017

Good morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Adolfo's and our absolute pleasure to take care of your service needs.


Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Avrum A. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"honesty, great personal service and care"
just did it above
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/20/2017 11:14 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/21/2017

Good Morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your vehicle service needs.





Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and professional customer service"
Prompt and professional customer service
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 10:36 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/21/2017

Good Morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your vehicle service needs.





Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Caryll T. on 09/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Transmission Maintenance"
Overall the requested work was very good and completed quickly, as promised.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/20/2017 05:33 AM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/21/2017

Good Morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your vehicle service needs.
I am so very sorry if anyone from this store tried to scare you into a purchase. 
When these vehicle's leak oil from the valve cover gaskets they can sometimes leak onto the alternator and short the alternator. 
But I again am very sorry that it was presented to you in any way that would scare you into buying. 
If you have any questions and if I can assist in any way please let me know. 


Thank you very much, 







Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good "
The employees of this business are very professional. I would recommend this business to anyone.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 05:43 PM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/21/2017

Good Morning,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your vehicle service needs.





Thank you very much,



LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
It was done.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:33 PM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/19/2017

Good Afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Kevin's and our absolute pleasure to take care of your vehicle service needs.





Thank you very much,

LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Matthew G. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
They did a great job from arrival until I returned. Everything was well explained.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 01:06 PM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/19/2017

Good Afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Ismael's and our absolute pleasure to take care of your vehicle service needs.
We thank you for the wonderful comments. 





Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Linda H. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding Service"
Kind, knowledgeable people work here. I never feel taken advantage of because I'm a woman. Prices are fair, workmanship outstanding, and facility well maintained.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 01:02 PM
Lester A., SERVICE DIRECTOR at Fitzgerald Hyundai responded on 09/19/2017

Good Afternoon,

I wanted to thank you very much for taking the time to complete the survey. We appreciate the feedback and it was Donny's and our absolute pleasure to take care of your vehicle service needs.





Thank you very much,


LESTER ABEL
SERVICE DIRECTOR
301-881-4000
ABELL@FITZMALL.COM
Displaying Review 1 - 20 of 2218 in total