Fitzgerald's Countryside Hyundai


Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62

1361 Reviews

ReScore Reviews™ (20)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5rating 4.6
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
100% Business Response
Latest Review 7 minutes ago
Scott S. on 09/29/2016
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"Fast service"
Replaced my backup camera quickly and hassle free. Excellent.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/27/2016
Service Type: Repair
Review Created: 09/29/2016 04:36 PM
Rebecca L. on 09/29/2016
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"Brandi - A1 Service "
I called Brandi when my check engine light came on - on the way to work - I got to Fitzgerald's about 15 minutes later she had everything together - got me a loaner and I was on my way within a few minutes - the car was repaired and I was able to put it up on my way home from work. I have found that Fitzgerald's service is excellent and Brandi in particular is available and extremely helpful.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 09/23/2016
Service Type: Maintenance
Review Created: 09/29/2016 09:25 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/29/2016

Thank you so much! Your kind comments will be passed along to Brandi. Have a great weekend.

Paul Stronza
Service Director
727-799-1800
Michael Y. on 09/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best auto service team I've ever known!"
Brandi Judd and the rest of the Fitzgerald Hyundai service team (Lisa Rorick, Cindy King, Anthony Lackey, Leo R., Brandon, and others) continue to outperform any other service team that I have ever known!
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 09/26/2016
Service Type: Maintenance
Review Created: 09/29/2016 03:49 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/29/2016

Wow, thanks for the great feedback!

Paul Stronza
Service Director
727-799-1800
Alicia A. on 09/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly.quality repairs and employees that care!"
Fast, friendly.quality repairs/service and employees that care. They explain the process and repair, as well as do a complete check of my car.
Vehicle: 2012 Hyundai Veloster
Category: Service
Service Date: 09/24/2016
Service Type: Repair
Review Created: 09/29/2016 02:20 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/29/2016

Excellent, thank you for the feedback!

Paul Stronza
Service Director
727-799-1800
Aniello A. on 09/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy Hyundai Owner"
Have recommended fitzgeralds already!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/24/2016
Service Type: Maintenance
Review Created: 09/28/2016 05:04 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/29/2016

Thank you for being a part of the Fitzgerald family.

Paul Stronza
Service Director
727-799-1800
Leon B. on 09/28/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"ms"
thanks
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/23/2016
Service Type: Repair
Review Created: 09/28/2016 04:40 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/29/2016

Thanks so much for reviewing the team! Please let me know what we could have done better in order to earn a 5 star review.

 

Paul Stronza
Service Director
727-799-1800
Patricia L. on 09/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hassle free"
Fast and efficient service.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/22/2016
Service Type: Maintenance
Review Created: 09/28/2016 10:11 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/28/2016

Awesome, thank you!

Paul Stronza
Service Director
727-799-1800
Candy O. on 09/28/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Fast work"
Happy with service & love the donuts
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/23/2016
Service Type: Repair
Review Created: 09/28/2016 07:12 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/28/2016

Thanks so much for reviewing the team. Please let me know what we could have done better in order to earn a 5 star review.

 

Paul Stronza
Service Director
727-799-1800
Anonymous on 09/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"AC Compressor Fail - Quick Warranty Service"
Our AC quit on us on Friday, we dropped it off with Hyundai on Saturday morning and they had a new compressor installed within about 2 hours, along with tires rotated, oil change, new filter for the AC and engine, and a fuel additive service. Excellent!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/24/2016
Service Type: Repair
Review Created: 09/27/2016 01:28 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/27/2016

So glad we were able to get you handled quickly. Thank you for being a part of the Fitzgerald family.

 

Paul Stronza
Service Director
727-799-1800
Tracy W. on 09/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
We have had a hard time with finding a reliable vehicle. After buying a vehicle and receiving maintenance from your crew, we are impressed with your caring and professionalism. We recommend this company to all of our friends. We couldn't thank you enough.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/23/2016
Service Type: Maintenance
Review Created: 09/27/2016 01:19 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/27/2016

Thank you for your business and the great feedback, we sincerely appreciate both!

Paul Stronza
Service Director
727-799-1800
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/28/2016

Thank you for being a part of the Fitzgerald family. Your review and recommendation is sincerely appreciated!

Paul Stronza
Service Director
727-799-1800
Anonymous on 09/26/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Personnel are very nice"
The work done was done correctly. However, I wish they would have kept me in the loop a little better. I was expecting my car to ready on a Monday and they did not call to let me know that it was not going to be. I called them Tuesday and they told me it would be ready the next day. It was. On a lighter note, they did give me a loaner and the personnel were very nice.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/21/2016
Service Type: Repair
Review Created: 09/26/2016 07:51 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/27/2016

Thank you so much for reviewing the team. Have a great week!

Paul Stronza
Service Director
727-799-1800
Valerie S. on 09/26/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Caring, compassionate, and dedicated workers!"
I plan to buy another Hyundai in the future!
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 09/22/2016
Service Type: Maintenance
Review Created: 09/26/2016 07:32 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/27/2016

Wow, thank you so much!

Paul Stronza
Service Director
727-799-1800
Anonymous on 09/26/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"professional and timely"
professional and timely and dependable
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/20/2016
Service Type: Maintenance
Review Created: 09/26/2016 01:27 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/27/2016

Thanks for the great feedback, have a great week!

Paul Stronza
Service Director
727-799-1800
Alan H. on 09/25/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
The service staff is terrific -- always courteous and quick to attend to the needs of their customers. From the friendly greeting upon arrival to the prompt completion of service, they are 100% professional and helpful. I trust their recommendations and have never had any problems with my car as a result. I'm really impressed with how well they work together as a team too!
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/20/2016
Service Type: Maintenance
Review Created: 09/25/2016 05:05 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/26/2016

Wow, thank you so much for the review and extensive (and much appreciated) feedback! Have a fantastic week.

Paul Stronza
Service Director
727-799-1800
Patricia K. on 09/25/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I have trust in the company. Had been going there for 11 years"
Have never had a problem with this company.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 09/16/2016
Service Type: Maintenance
Review Created: 09/25/2016 01:40 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/26/2016

Thank you for being a part of the Fitzgerald family.

Paul Stronza
Service Director
727-799-1800
Anonymous on 09/24/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great work but took a while"
Great work, but took over 24 hours for an easy job.
Vehicle: 2005 Hyundai Accent
Category: Service
Service Date: 09/19/2016
Service Type: Maintenance
Review Created: 09/24/2016 08:59 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/26/2016

Thanks for reviewing the team and I apologize for the delays. One of the most important things we need to do is update guests on the status of their vehicles. We appreciate your patience and understanding.

Paul Stronza
Service Director
727-799-1800
Curtis B. on 09/24/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
very friendly and professional
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/19/2016
Service Type: Repair
Review Created: 09/24/2016 06:16 PM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/26/2016

Thank you so much for the review. Please let me know what we could have done better in order to earn a 5 star review.

Paul Stronza
Service Director
727-799-1800
Kathy P. on 09/24/2016
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"Awesome as always!!"
I honestly take my car nowhere other than here....prompt and courteous as always
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/21/2016
Service Type: Maintenance
Review Created: 09/24/2016 09:02 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/24/2016

Your review is greatly appreciated, thank you!

Paul Stronza
Service Director
727-799-1800
Alexander G. on 09/24/2016
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"friendly very helpful "
Tell friends and family
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 09/12/2016
Service Type: Repair
Review Created: 09/24/2016 08:46 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/24/2016

Thank you so much for the reviewing the team!

Paul Stronza
Service Director
727-799-1800
Edwin G. on 09/24/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Work done within time indicated"
Yes
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/21/2016
Service Type: Repair
Review Created: 09/24/2016 08:42 AM
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/24/2016

Awesome, thanks so much!

Paul Stronza
Service Director
727-799-1800
Paul S., Service Director at Fitzgerald's Countryside Hyundai responded on 09/26/2016

Excellent, thank you!

Paul Stronza
Service Director
727-799-1800
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