Verified Customer
Good morning,
As we discussed on the phone, I have an appointment set up for Friday morning for you to drive with a technician and we will keep the car and put some additional mileage on it to see if this is a normal condition or if there is a defect present. I also reserved a loaner car for you while we have your vehicle.
I appreciate you reaching out to us and I hope to come up with a satisfactory resolution to your concern.
Sincerely,