Not long ago my battery died and it was on a Saturday afternoon. It wasn't possible to get the car to your dealership right away, so we had a neighbor give us a jump so we could drive across the street from our residence to get it replaced. It was replaced and the next week I was scheduled for an oil change, etc. at which time I asked my Service Consultant, Cindy King if there was anything we could do about a partial reimbursement since the battery was partially warrantied. She said she would give our request to her supervisor. The next day she called to ask that I send a Fax of the bill we paid for the battery which I did. There has been no further contact from Fitzgerald. This is since July 23, 2014. How long does it take to get a response?

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ERIC C., President from Fitzgerald's Countryside Hyundai responded on 09/10/2014 05:48 AM

Good morning,

I was happy to talk with you yesterday to get this sorted out. Yesterday I received a copy of the invoice from the purchase of your replacement battery which I had not received originally. I will be getting a refund for the difference between what you spent and the proration as soon as possible.

Please let me know if you need anything else.

Eric Coffey
Service Director
Fitzgerald Hyundai
727-799-1800
coffeye@fitzmall.com

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