ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review 1 day ago
Robbi F. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
Didn't have to wait too long for service to be complete, and everyone was very friendly!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 08:24 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/21/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Charles P. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best service manager, Robert Long."
I was from out of town and had a problem with my Sonata. I was diagnosed quickly and fixed while I waited. The manager helped everyone and kept us informed. Everyone was friendly, including the waiting customers, reflecting the friendliness of the service center.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/20/2017 02:37 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/20/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
David C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent"
everything superior
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/20/2017 01:31 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/20/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
John C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
Robert said it would take 2 hours to complete the work. at 2 hours it was done and he had even washed and vacuumed the car. Great service.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 11:08 AM
Robert L., Service Manager at Five Star Hyundai responded on 09/20/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Derrick W. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great worrk in a shot period of time"
yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 09/13/2017 03:00 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/14/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Tracey J. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the customer service"
the service is great. on time and sufficent
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/13/2017 10:22 AM
Robert L., Service Manager at Five Star Hyundai responded on 09/13/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. Stay safe.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Environment clean, service good, professional staff.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/12/2017 09:53 AM
Robert L., Service Manager at Five Star Hyundai responded on 09/12/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. Stay safe.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Judy M. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and efficient."
We were treat very well.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/06/2017 06:50 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/06/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Jackie P. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Keeping up my Santa Fe"
Another excellent service. Service manager, Robert is the best.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/21/2017
Service Type: Repair
Review Created: 09/02/2017 08:37 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/03/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Susan H. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome"
Great!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/25/2017
Service Type: Repair
Review Created: 09/02/2017 04:39 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/02/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Christina P. on 09/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great!"
Always professional, always friendly.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/24/2017
Service Type: Repair
Review Created: 09/02/2017 04:22 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/02/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Belinda T. on 09/01/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Cost to high"
Local shop in Dublin would have done the same job for half
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 09/01/2017 06:19 AM
Robert L., Service Manager at Five Star Hyundai responded on 09/01/2017

Thank you for your response, we strive to give customers the best service at a fair price, we only use factory parts and factory trained employees. We know some prices are cheaper at other business. We do appreciate your business and feel free to call me, if we can make you happy. I am sorry you feel we overcharged you. Have a great weekend. And may GOD bless you and your family.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Wade S. on 08/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
The service department made the effort to go the extra mile. They helped locate the right people to get my car repaired correctly the first time and kept me informed throughout the process.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/24/2017
Service Type: Repair
Review Created: 08/31/2017 12:14 PM
Robert L., Service Manager at Five Star Hyundai responded on 08/31/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great week. And you and your family stay safe with the bad weather.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Colleen M. on 08/30/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Out of town and no recourse "
Took too long and did not research warranty.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/21/2017
Service Type: Maintenance
Review Created: 08/30/2017 01:34 PM
Robert L., Service Manager at Five Star Hyundai responded on 08/30/2017

Thank you for your response, I am sorry for your problem with the tires, we are not linked with other dealers. we strive to give everyone GREAT service, I am sorry we failed you. We appreciate your business and will strive to do better. Have a great weekend

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Cynthia W. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionals. Great customer service."
Will return. For future service.v
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/24/2017
Service Type: Maintenance
Review Created: 08/30/2017 12:24 PM
Robert L., Service Manager at Five Star Hyundai responded on 08/30/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great week.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Laura H. on 08/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Reviews... Business oriented"
Yes, definitely..
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/22/2017
Service Type: Repair
Review Created: 08/30/2017 11:28 AM
Robert L., Service Manager at Five Star Hyundai responded on 08/30/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great week.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Richard A. on 08/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always able to get in and out in a timely manner, always greeted with a smile."
Yes
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/29/2017 06:59 AM
Robert L., Service Manager at Five Star Hyundai responded on 08/30/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great week.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Melanie H. on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service "
Always treated promptly and professionally! Thank you!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 08/18/2017
Service Type: Repair
Review Created: 08/26/2017 03:44 AM
Robert L., Service Manager at Five Star Hyundai responded on 08/26/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, professional, good service"
Brought in for recall repair which was completed, plus provided free oil change and they cleaned car - outstanding!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/25/2017 07:42 PM
Robert L., Service Manager at Five Star Hyundai responded on 08/26/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Mershell W. on 08/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
I love my services
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/19/2017
Service Type: Repair
Review Created: 08/23/2017 01:51 PM
Robert L., Service Manager at Five Star Hyundai responded on 08/23/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great week.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
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