I'm sorry to hear you were dissatisfied with our service. I would like to go over a few things to set the record straight, though. Your vehicle was brought in with a squealing noise on acceleration. The first thing we found was that your belt was beginning to ride off with one rib fully off the pulley. We recommended removing and replacing the belt. You ok'ed this work. Upon replacement of the belt, we localized the noise to the power steering pump. We recommended replacing the pump as the next step. While we were aware that you had recently had your power steering pump elsewhere; considering the condition of the fluid, the fact that the drive belt was riding off the pulley, as well as the noise coming directly from the pump itself, the next logical component would be the power steering pump. We went over our reasoning for replacing the pump with you over the phone. You ok'ed replacing the power steering pump. After replacing the pump and flushing the fluid, we continued to have the same squealing noise coming from the pump. From here, you did not pay anything additional. To find the cause of the pump's squealing, we removed the power steering reservoir to check for any blockage in the screen. We also checked lines to the pump and reservoir for any obvious blockage. Your vehicle comes equipped with an auxiliary pump mounted on the back of your auxiliary fan. This pump feeds fluid to the power steering cooler in front of the radiator. A blockage in either of these components, or failure of the auxiliary pump would cause the main power steering pump to work harder than usual consistently. This would cause a squealing noise under load, which we were experiencing. We mentioned to you our next step would be the remove & check these two components, but that the end result may be in the rack itself. You declined and picked up the vehicle. While here, we also checked, at your request, a TSB (technical service bulletin) pertaining to a hose grounding issue that you had found for a different model year vehicle. You were not charged for this either. I feel that we went above and beyond in both diagnosing your vehicle as well as keeping you informed of what we were doing and why along the way. You mentioned that a flush may have been all that was needed; however, with the amount of metal in the fluid combined with the fact that you had replaced the pump elsewhere recently, we felt it most cost effective to replace the pump & flush the fluid rather than flush the fluid, then replace the pump, & flush the fluid again. Regardless, a flush was done and did not remedy the issue. Sometimes diagnosis is straight-forward and simple. Either way, we need to take it step by step we believe the logical approach was taken in regards to your vehicle. If you continue to feel differently, please give us a call and we can do what we can to help you.