ReScore Reviews™ (26)

ReScore
Overall Rating 3.8076892/5Overall Rating 3.8076892/5Overall Rating 3.8076892/5rating 3.8076892rating 3.8076892
Original
Overall Rating 2.04167/5Overall Rating 2.04167/5rating 2.04167rating 2.04167rating 2.04167
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Rosa C. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Rosa C"
Professional
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/23/2017 09:41 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/23/2017

Thank you so much for the 5 Star Review.  I am very happy we were able to meet your service expectations.  We hope you have a great weekend and we look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Frank R. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good value"
Work is done on time. Price is reasonable. Staff are professional. Car is washed.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/23/2017 07:23 AM
Nelson G. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customers first"
every time I bring my Sonata in for routine or other service the job is done quickly and the service is wonderful. They communicate well and often, and there have been no surprises. They have been more than trustworthy.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/23/2017 04:44 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/23/2017

Thank you so much for all your kind words.  And thank you very much for the 5 Star Review. We appreciate your business and loyalty.  We hope you have a Great weekend and we look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Stacy G. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Great!"
Always a great experience. Thomas takes great care of his clients!
Vehicle: 2017 Hyundai Elantra Gt
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/23/2017 04:22 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/23/2017

So happy Thomas was able to take care of all your Service needs.  Thank you very much for giving us a 5 Star Review.  We hope you have a Great weekend and we look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
MARK S. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"friuedly, quick, comfortable"
The area that customers wait for their vehicle is very nice. Quick service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 07:33 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/23/2017

Thank you for the 4 Star Review...And welcome to the Fort Mill Hyundai family.  We appreciate you giving us a try.  We look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Kim D. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Good service. Great discount. Customer waiting room is well equipped with TV, snacks, and free massage chairs.
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/22/2017 06:20 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/23/2017

I am so happy we were able to meet your service expectations.  Thank you so much for the 5 Star Review.  We hope you have a Great weekend and we look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Frank S. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Great service all around!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/22/2017 06:18 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/23/2017

Thank you so much for the 5 Star Review.  So happy we were able to meet your service expectations.  We hope you have a Great weekend and we look forward to seeing you at your next service visit.

Thank You,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people are friendly and helpful. The service was what I expect with not a extras thrown at me"
I love how friendly and helpful everyone there is
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/22/2017 05:08 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/23/2017

We appreciate you taking the time to give us a 5 Star Review.  Thank you so very much.  We hope you have a great weekend and we look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superb Customer service"
Awesome
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/22/2017 01:14 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/22/2017

Thank you so much for the kind words.  And Thank you so very much for giving us a 5 Star Review.  We hope you have a great weekend and we look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick recall check"
Was done in less than 1 hr! Pleasant waiting room
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/22/2017 11:11 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/22/2017

We appreciate you taking the time to give us a 5 Star Review.  Thank you very much.  We look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
Yes
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:26 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/22/2017

Thank you so much for giving us a 5 Star Review. So happy were able to take care of your service needs.  We appreciate your business and look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Deborah G. on 09/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Can't go 5 stars this time."
Routine oil change and 2 recall issues on my wifes Sante Fe- 1 fixed -the other not-so another trip to fort Mill from Charlotte or go to another dealership. Who knows I may trade my 2015 Sonata there at Keffer.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 11:37 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/22/2017

We sincerely apologize we have had such a difficult time getting this right for you.  We will make sure the new part that comes in is not damaged prior to your arrival.  Thank you for the 4 Star Review in the midst of all this taking place.

Sincerely,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Ralph S. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"3500 Mile Service"
I have learned that when I take muy Hyundai for Service it will get the very best treatment.

Ralph
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/20/2017 11:02 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/20/2017

Thank you for the 5 Star Review!!  Welcome to the family.  We look forward to seeing you next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Michael M. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Experiance"
As good as it gets
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/20/2017 10:49 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/20/2017

I am so happy we were able to meet your service expectations.  Thank you so much for the 5 Star Review.  We appreciate your business and look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Best service experience each and every time our vehicles are serviced. 👌🏻
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 05:25 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/20/2017

Thank you so much for the kind words.  We appreciate your business.  Thank you for the 5 Star Review.  We look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Roberta P. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"."
.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/20/2017 04:46 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/20/2017

Thank you so much for the 5 Star Review.  We appreciate you taking the time to fill out the Sure Critic Review.  We look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Verified Customer on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service friendly staff."
Always receive excellent service from Ft Mill Hyundai.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/20/2017 02:15 AM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/20/2017

Thank you so much for the 5 Star Review.  I am so happy we were able to meet your service expectations.  We appreciate your business and look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Martha B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Superior service, courtesy, and knowledge of product."
Excellent service department, knowledgeable, professional, honest, and courteous.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/19/2017 09:43 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/20/2017

Thank you so much for the very nice comment!! I am so happy David has been taking care of you all these years and continues to do so.  Thank you for the 5 Star Review.  We really appreciate your loyalty and devotion as one of our VIP customers.  We look forward to seeing at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Karen M. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job"
Excellent service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 07:55 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/20/2017

I appreciate your taking the time to share your experience with both Sure Critic and Google.  Thank you for the 5 Star Review.  We look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The service thats provide"
Great
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 06:35 PM
Shawn M., Service Director at Fort Mill Hyundai responded on 09/20/2017

I apologize we did not put the correct mileage for your vehicle.  I have made a note in your file to make sure we correclty document it each time you come.  Thank you for the 4 Star Review.  We look forward to seeing you at your next service visit.

Thank you,

Shawn Matteoli
Parts and Service Director
Fort Mill Hyundai
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