ReScore Reviews™ (26)

ReScore
Overall Rating 4.7307692/5Overall Rating 4.7307692/5Overall Rating 4.7307692/5Overall Rating 4.7307692/5rating 4.7307692
Original
Overall Rating 2.23077/5Overall Rating 2.23077/5rating 2.23077rating 2.23077rating 2.23077
93% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Lolita S. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
The staff was professional and the service was quick.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/20/2017 05:57 AM
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Emanuel F. at Fox Hyundai responded on 09/20/2017

Lolita, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
BRIAN R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and follow through!"
I can count on them to take care of me. I drop the car and they return it in a timely fashion.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 11:04 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/20/2017

Brian, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. if you ever have any concerns, please dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Eric D. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall/Oil Change"
Friendly and taken care of. I received a ride to work across town while the car was being serviced.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/19/2017 06:24 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/20/2017

Eric, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/20/2017

Eric, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast turnaround"
Came in to have 2 recall campaigns completed. The jobs were done quickly, well under the time stated. My car was washed before being returned to me along with reminders about what should be serviced at my current mileage.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/19/2017 03:30 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/20/2017

Valued customer, Thank you for taking your time to provide your feedback. Your five star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Wanita P. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
The greetings received upon arriving.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/19/2017 09:20 AM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/19/2017

Wanita, Thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please dont hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Jerry V. on 09/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Dealership if Friendly, clean and good place to go."
The only reason I didn't give it 5 stars is because the mechanic failed to write the correct mileage on windshield sticker.
I had Full synthetic oil put in my car and he had me coming back again in 3,000 miles
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/16/2017 08:50 AM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/19/2017

Jerry, thank you for taking your time to provide your feedback. Your 4 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Verified Customer on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
We have always had great service at this dealership. Colleen in service always does an excellent job. She is always on top of any recalls and takes care of them at your conveince.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/16/2017 06:45 AM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/19/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Chelsea C. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very good service"
Yes
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/15/2017 08:45 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/19/2017

Chelsea, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Patricia A. on 09/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer care"
👍
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/15/2017 07:50 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/19/2017

Patricia, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Tony P. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They know to do their job."
Great
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:38 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/19/2017

Tony, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Carrie M. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Excellent service and always fresh refreshments and sitting room for all
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/15/2017 05:15 PM
C211fb613d7d1098a9c387cb9be452f0?s=28
Emanuel F. at Fox Hyundai responded on 09/19/2017

Carrie, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Emanuel Floyd
Service Coordinator
efloyd@foxmotors.com
616-855-3860
Anna L. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people."
Excellent!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/14/2017 10:41 AM
Jason W., Service Manager at Fox Hyundai responded on 09/15/2017

Anna, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Carl L. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair"
Got a loaner, Thanks. Great job
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/12/2017 05:36 AM
Jason W., Service Manager at Fox Hyundai responded on 09/12/2017

Carl, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Kathleen S. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Your staff is welcoming and friendly. Services are done promptly and thoroughly.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/11/2017 02:59 PM
Jason W., Service Manager at Fox Hyundai responded on 09/12/2017

Kathleen, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Jason W., Service Manager at Fox Hyundai responded on 09/12/2017

Kathlee, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Frederick B. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Handling an insanely busy day with grace and efficiency."
The day opened for them with 6 to 8 people waiting in line, and it continued all day. The gentleman who greeted me was honest about the wait, and they did their best to over-perform. The wait was just under what was expected, and the service was just as good as I have come to expect here. They always take great care of me as a customer, and it seems to be the norm for others I chatted with while we waited. Thanks for never disappointing me!
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/09/2017 12:37 PM
Jason W., Service Manager at Fox Hyundai responded on 09/11/2017

Frederick, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Raymond W. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fox review"
Fine, only for an oil change, but I still believe it is about $4. to high.
Vehicle: 2005 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 03:33 PM
Jason W., Service Manager at Fox Hyundai responded on 09/11/2017

Raymond, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Verified Customer on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Waiting Environment for your Quality Repairs"
I had a couple of recall repairs, estimated to take 2 hours, that actually took 1 1/2 hours to complete.

Great waiting room environment (popcorn, bottled water, cookies, TV, various flavored coffees and new cars to look at. Got a free car wash also.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/08/2017 02:48 PM
Jason W., Service Manager at Fox Hyundai responded on 09/11/2017

Valued customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Verified Customer on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, fast service"
Friendly, fast, convienient.
Vehicle: 2017 Hyundai Accent
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/05/2017 08:31 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 09/06/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Jack B. on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Quick Service on a Friday"
I was behind 3 to 4 other people and still I don't believe I was at the dealership for any longer than 45 minutes which included the drop-off process. Quick service for an oil change and knowing that the technicians are properly trained and backed by insurance should something happen is why I go to the dealer for my oil changes any more.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 07:10 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 09/06/2017

Jack, thank you for taking your time to provide your feedback. Your 4 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Olanrewaju C. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
great place, straight to the point and no up sales and or time wastages.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/05/2017 05:46 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 09/06/2017

Olanrewaju, thank you for taking your time to provide your feedback. Your 4 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
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