ReScore Reviews™ (25)

ReScore
Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72
Original
Overall Rating 2.24/5Overall Rating 2.24/5rating 2.24rating 2.24rating 2.24
93% Would Recommend
100% Business Response
Latest Review about 14 hours ago
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always friendly when I come in for service."
always friendly, clean waiting room and interested in you as a customer.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/18/2017 10:24 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/18/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
James T. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Replaced my engine"
Five star
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/16/2017 11:50 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/16/2017

James, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
JANICE W. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Regular Oil Change"
.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 07:06 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/16/2017

Janice, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer ReScore Review on 08/17/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thanks for response!"
Thank you for responding so kindly Tonny review!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:53 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Review"
See previous page for details.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:53 PM
Jason W., Service Manager at Fox Hyundai responded on 08/16/2017

Valued customer, thank you for taking your time to provide your feedback. It is appreciated as we use it to improve your future service visits. The 3 star rating we've earned from you definitely does not meet the standards we have here at Fox. If you'd like to discuss any issues you have other than what you've previously listed, please feel free to contact me directly. I will be addressing most of what you have stated with my staff but I want to let you know we will be offering In-lane bill pay by the 1st of the year. 

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Jason W., Service Manager at Fox Hyundai responded on 08/18/2017

Thank you for the kind rescore.

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Michael D. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Always great service, usually within an hour
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:27 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/15/2017

Michael, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Robert H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall service for Hyundai Sonata"
Friendly and professional
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/15/2017 11:12 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/15/2017

Robert, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Sangjin L. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service, friendly people"
only comment is that I don't have a reminder of when my next oil change is.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/14/2017 04:57 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/14/2017

Sangjin, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Theodore W. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people "
Fast
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 06:39 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/11/2017

Theodore, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Al F. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"knowledgeable professionals"
I have complete confidence when Fox works on my auto
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/10/2017 02:08 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/11/2017

Al, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly great service"
Service technician very helpful. Service completed in a timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/09/2017 03:21 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/10/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
STANLEY B. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
prompt, courteous, and efficient. great waiting room
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/09/2017 04:25 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/09/2017

Stanley, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
JEFFREY N. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I love this place"
They treat me like family.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/08/2017 11:09 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/08/2017

Jeffery, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
John G. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Air bag sensor"
Overall outstanding job!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/07/2017 05:24 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/08/2017

John, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Convenient and quick"
Service was performed well and very quickly
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/07/2017 02:54 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/08/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
What a great team there, Thank you!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/07/2017 09:47 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/07/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Shari S. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"One of the best"
Just overall great customer service & always treated well
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/06/2017 04:39 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/07/2017

Shari, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Maria B. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My. Second vehicle from here. Always bring here for all. Would not go anywhere else. They are efficient, kniwlegeabkw abf fair. "
See above.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/04/2017 09:47 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/07/2017

Maria, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Peter K. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"COLLEEN AND HER TEAM ROCKS"
Truly appreciate Colleen and the level of service she and the Fox Hyundai team delivers. I can always count on them to best advise me so that my needs & budget fit the service required. It feels great knowing you are valued and appreciated for your patronage :)
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/04/2017 04:13 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/07/2017

Peter, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
John L. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and knowlegable staff"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/03/2017 11:30 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/07/2017

John, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Michael O. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Good service
Vehicle: 2007 Hyundai Veracruz
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/02/2017 06:41 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 08/07/2017

Michael, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
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