ReScore Reviews™ (18)

ReScore
Overall Rating 4.7222222/5Overall Rating 4.7222222/5Overall Rating 4.7222222/5Overall Rating 4.7222222/5rating 4.7222222
Original
Overall Rating 2.05556/5Overall Rating 2.05556/5rating 2.05556rating 2.05556rating 2.05556
92% Would Recommend
100% Business Response
Latest Review about 16 hours ago
Verified Customer on 02/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Work"
C. Dodgson helped us greatly. - Thanks.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 02/16/2017
Service Type: Maintenance
Review Created: 02/27/2017 09:09 AM
Roberta I. on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Needs met and exceeded"
We were from out of town when our car broke down, the fit us in on a weekend, quickly diagnosed the problem and arranged for a rental when parts were unavailable. Awesome from start to finish!
Vehicle: 2011 Hyundai Elantra To
Category: Service
Service Date: 02/21/2017
Service Type: Maintenance
Review Created: 02/24/2017 03:52 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/27/2017

Roberta, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again  

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Rhonda S. on 02/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service was great"
Great service! This was my first time to have oil changed!
Vehicle: 2016 Hyundai Azera
Category: Service
Service Date: 02/20/2017
Service Type: Maintenance
Review Created: 02/23/2017 06:37 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/24/2017

Rhonda, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again  

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer on 02/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are organized and answer the phones. "
Yes, I would recommend it.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/17/2017
Service Type: Repair
Review Created: 02/22/2017 10:29 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/23/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again  

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer on 02/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"waiting area"
good
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/10/2017
Service Type: Maintenance
Review Created: 02/22/2017 06:04 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/23/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again  

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Ann H. on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very professional"
Yes
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2017
Service Type: Maintenance
Review Created: 02/21/2017 02:28 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/21/2017

Ann, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again  

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Winchell C. on 02/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smiling faces and great service "
Excellent! Need another mechanic on hand it may have went quicker
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 02/10/2017
Service Type: Maintenance
Review Created: 02/19/2017 05:42 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/20/2017

Winchell, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again  

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer ReScore Review on 02/21/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Much better"
I am very comfortable in my 2013 Elantra now to get use to the 4 cylinder motor and smaller vehicle. But, love the gas mileage!
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2017
Service Type: Repair
Review Created: 02/18/2017 05:11 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Lemon car"
Try again though Vic sold me an elentra 2013
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/09/2017
Service Type: Repair
Review Created: 02/18/2017 05:11 PM
Jason W., Service Manager at Fox Hyundai responded on 02/21/2017

Valued customer, thank you for taking your time to fill out our survey. I am happy to hear that you traded in your vehicle for a newer one. Hopefully, you're very happy with your new car. If you ever have any problems, please don't hesitate to contact me. Thank you again

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Catherine F. on 02/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
I was greeted promptly and professionally! Only waited 25 minutes for my oil change which included a FREE car wash! Thank you!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/13/2017
Service Type: Maintenance
Review Created: 02/18/2017 12:28 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/20/2017

Catherine, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again  

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
James P. on 02/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"thanks"
Prompt service. See previous comments
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/14/2017
Service Type: Repair
Review Created: 02/16/2017 04:59 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/17/2017

James,  thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again  

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer on 02/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, courteous service"
Fast, courteous service. I feel that I receive a good value of service at Fox. And, the free car wash is great!
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 02/11/2017
Service Type: Maintenance
Review Created: 02/15/2017 02:28 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/16/2017

Valued Customer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Katalin M. on 02/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great very friendly service.
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 02/11/2017
Service Type: Maintenance
Review Created: 02/14/2017 06:54 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/15/2017

Katalin, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Jennifer C. on 02/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BEST SERVICE!"
If you want great service and to be treated like a VIP go see Yomani. He's very professional, provides excellent customer service, and won't stop until the problem is fixed to the customers satisfaction.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 02/08/2017
Service Type: Maintenance
Review Created: 02/14/2017 03:37 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/15/2017

Jennifer, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again 

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Verified Customer on 02/13/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"2013 sante fe"
Difficult to get a call back; inconsistent answers regarding warranty
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 02/08/2017
Service Type: Maintenance
Review Created: 02/13/2017 03:30 PM
Jason W., Service Manager at Fox Hyundai responded on 02/16/2017

Valued customer, I apologize for the lack of proper communication. If you'd like to discuss your specific concerns, please contact me at your earliest convenience. Thank you

Jason Wilbur
Service Manager
616-855-3751
Jwilbur@foxmotors.com
Bob H. on 02/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Servicing of car"
Servicing took longer than estimated/promised.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/09/2017
Service Type: Repair
Review Created: 02/13/2017 02:00 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/14/2017

Bob, thank you for taking your time to provide your feedback. Your 4 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Ingrid D. on 02/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service"
Excellent customer service: Colleen and Yomani went out of their way to make sure my car was repaired in a timely manner. During the time it was in the shop, a loaner car was provided. Both Colleen and Yomani gave accurate, detailed descriptions of the repair needed, help to get the best cost for my repair and kept me informed on the progress. Because of the excellent customer service, I will continue to use Fox motors to service my 2004 Santa Fe. I have been using the dealership for all my repairs since 2004.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 02/03/2017
Service Type: Maintenance
Review Created: 02/12/2017 07:16 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/13/2017

Ingrid,  thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Felena P. on 02/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, great snacks"
yes
Vehicle: 2005 Hyundai Tucson
Category: Service
Service Date: 02/04/2017
Service Type: Maintenance
Review Created: 02/11/2017 06:35 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/13/2017

Felena,  thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Michael A. on 02/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
Fast, professional and a free car wash when it needed it most!
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/06/2017
Service Type: Maintenance
Review Created: 02/10/2017 05:55 AM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/13/2017

Michael, thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Joseph D. on 02/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, caring"
Great place
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 02/06/2017
Service Type: Maintenance
Review Created: 02/09/2017 04:04 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/10/2017

Joseph,  thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
Annette S. on 02/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Colleen"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 02/07/2017
Service Type: Repair
Review Created: 02/09/2017 02:29 PM
Ryan B., Appointment Coordinator at Fox Hyundai responded on 02/10/2017

Annette,  thank you for taking your time to provide your feedback. Your 5 star rating is very appreciated. If you ever have any concerns, please don't hesitate to contact me. Thanks again

Ryan Brenner
Appointment Coordinator
616-855-3860
rbrenner@foxmotors.com
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