Fradella's Collision Center - Metairie


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

372 Reviews

99% Would Recommend
Latest Review 30 days ago
Mike E. on 11/09/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mike said everything was fine.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Elizabeth B. on 11/09/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Elizabeth said this business does great work and she is completely satisfied with them.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Donna B. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Donna said everyone was nice and knowledgeable. Her vehicle looks great.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Benita C. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Benita said they did an excellent job on her vehicle. She really appreciated that her vehicle was ready earlier than promised. They were the nicest, most helpful and attentive people she has ever met. She will continue to take her vehicle to them. The mechanic noticed a tiny flaw in the grill and he ordered another one which blew her away. They are really focused on making their customers happy. They have a great eye to detail.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Mary B. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said everything seemed to go right at this business and the total equaled the estimate. The work was excellent and the time in which it was done, was perfect. She got her vehicle in and out quickly and they even fixed a couple of things that had nothing to do with the original repairs. They fixed a couple of hanging wires in the trunk and the plastic that is supposed to cover the taillight. This facility cleaned her vehicle for her and the people were friendly and helpful.
Category: Collision
Service Date: 10/20/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Sarah G. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sarah said the customer service was great and they assured her that everything was going to get done correctly. Everything was done correctly and they did a good job.
Category: Collision
Service Date: 10/25/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
James F. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
James said the staff at this business was very professional and courteous. He was very pleased with the good work they did on his vehicle. He had a very good experience.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Maria M. on 09/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Maria said everything was done in a timely manner. They kept her informed throughout the entire process and they finished very quickly. Their receptionist was very nice, personable and professional.
Category: Collision
Service Date: 08/25/2016
Review Created: 09/12/2016
This review was collected via phone interview by Customer Research Inc.
Joy D. on 09/09/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joy said this business did a good job on the repair and if was completed in a timely manner. She wanted to thank this business for their good work.
Category: Collision
Service Date: 08/22/2016
Review Created: 09/09/2016
This review was collected via phone interview by Customer Research Inc.
Marie B. on 09/06/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Marie said the staff at this facility were very helpful. She stated when she received her vehicle they had cleaned it but it still smelt like wet dog and dirt.
Category: Collision
Service Date: 08/05/2016
Review Created: 09/06/2016
This review was collected via phone interview by Customer Research Inc.
Carl G. on 09/06/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Carl said this business does a good job, they fixed a vehicle that was supposed to be totaled, and his vehicle runs great to this day. Jerry, his estimator there, does a good job and he kept in good contact. He mentioned the front desk lady representative that worked with him is very nice.
Category: Collision
Service Date: 08/05/2016
Review Created: 09/06/2016
This review was collected via phone interview by Customer Research Inc.
Andrew F. on 09/02/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Andrew said it took longer than he had expected. His vehicle was 2 weeks later than promised due to the insurance company and the need to re-order a few parts. The estimate was not exact, in the end it turned out to be more. He found this business online.
Category: Collision
Service Date: 08/04/2016
Review Created: 09/02/2016
This review was collected via phone interview by Customer Research Inc.
Marcela C. on 09/01/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Marcela said they were great and straightforward. They did great work.
Category: Collision
Service Date: 08/19/2016
Review Created: 09/01/2016
This review was collected via phone interview by Customer Research Inc.
Anthony C. on 08/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Anthony said this facility did everything they said they would to his vehicle and the repairs were timely. He stated the staff were very courteous. He chose this facility due to some brief research, he found they were the highest rated facility on State Farms list.
Category: Collision
Service Date: 08/25/2016
Review Created: 08/29/2016
This review was collected via phone interview by Customer Research Inc.
Karen M. on 08/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Karen said she was perfectly satisfied with the service and workmanship of this business.
Category: Collision
Service Date: 08/10/2016
Review Created: 08/29/2016
This review was collected via phone interview by Customer Research Inc.
Claude F. on 08/29/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Claude said the business does great work at a great price.
Category: Collision
Service Date: 08/02/2016
Review Created: 08/29/2016
This review was collected via phone interview by Customer Research Inc.
Jennie B. on 08/09/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jennie said the business does great work and they are wonderful to deal with.
Category: Collision
Service Date: 07/18/2016
Review Created: 08/09/2016
This review was collected via phone interview by Customer Research Inc.
Tanya S. on 08/02/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tanya said the business did a good job.
Category: Collision
Service Date: 07/14/2016
Review Created: 08/02/2016
This review was collected via phone interview by Customer Research Inc.
Gaylor H. on 08/02/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Matthew. He said they did a great job. There was more work found and more parts had to be ordered, so it took an extra 2 and a half weeks.
Category: Collision
Service Date: 07/25/2016
Review Created: 08/02/2016
This review was collected via phone interview by Customer Research Inc.
Michael H. on 07/30/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said this business is great and they are his go to repair facility.
Category: Collision
Service Date: 07/14/2016
Review Created: 07/30/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 372 in total