Fradella's Collision Center - Metairie


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

381 Reviews

99% Would Recommend
Latest Review 21 days ago
Jason S. on 03/06/2017
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Jason said the business did a great job and they did what they were supposed to do.
Category: Collision
Service Date: 02/14/2017
Review Created: 03/06/2017
This review was collected via phone interview by Customer Research Inc.
Yehochanan J. on 02/27/2017
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Yehochanan said he can't tell where his vehicle was repaired. The vehicle was delayed by one day but he did not know why. There were a couple of issues with their communication.
Category: Collision
Service Date: 02/16/2017
Review Created: 02/27/2017
This review was collected via phone interview by Customer Research Inc.
Tom G. on 02/13/2017
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Tom said this business did a great job quickly. They had his vehicle ready earlier than they originally promised.
Category: Collision
Service Date: 01/23/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Alyssa H. on 02/12/2017
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Alyssa said they made everything easy. They were nice, got her service done quickly, communicated and cleaned her headlights.
Category: Collision
Service Date: 01/30/2017
Review Created: 02/12/2017
This review was collected via phone interview by Customer Research Inc.
Bennie D. on 02/12/2017
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Spoke with John. He said they did exactly what they promised and the work was excellent.
Category: Collision
Service Date: 01/18/2017
Review Created: 02/12/2017
This review was collected via phone interview by Customer Research Inc.
Chris S. on 01/04/2017
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Chris said the first time at this facility was good and the second time was even better. He told everybody there, they were great and he hopes he never sees them again, no more accidents. He would recommend them to others.
Category: Collision
Service Date: 12/15/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Joelle S. on 12/31/2016
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Joelle said the business' work was good, and they were very nice. They explained everything thoroughly.
Category: Collision
Service Date: 12/15/2016
Review Created: 12/31/2016
This review was collected via phone interview by Customer Research Inc.
Lauren C. on 12/28/2016
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Lauren said the business provides good service.
Category: Collision
Service Date: 12/07/2016
Review Created: 12/28/2016
This review was collected via phone interview by Customer Research Inc.
Michael L. on 12/28/2016
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Michael said when he dropped his vehicle off, he was given an estimated time the repairs would take and that was 7 days. They actually took 10 days. The work they did was really good and he is very pleased.
Category: Collision
Service Date: 12/09/2016
Review Created: 12/28/2016
This review was collected via phone interview by Customer Research Inc.
Mike E. on 11/09/2016
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Mike said everything was fine.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Elizabeth B. on 11/09/2016
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Elizabeth said this business does great work and she is completely satisfied with them.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Donna B. on 11/03/2016
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Donna said everyone was nice and knowledgeable. Her vehicle looks great.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Benita C. on 11/03/2016
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Benita said they did an excellent job on her vehicle. She really appreciated that her vehicle was ready earlier than promised. They were the nicest, most helpful and attentive people she has ever met. She will continue to take her vehicle to them. The mechanic noticed a tiny flaw in the grill and he ordered another one which blew her away. They are really focused on making their customers happy. They have a great eye to detail.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Mary B. on 11/03/2016
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Mary said everything seemed to go right at this business and the total equaled the estimate. The work was excellent and the time in which it was done, was perfect. She got her vehicle in and out quickly and they even fixed a couple of things that had nothing to do with the original repairs. They fixed a couple of hanging wires in the trunk and the plastic that is supposed to cover the taillight. This facility cleaned her vehicle for her and the people were friendly and helpful.
Category: Collision
Service Date: 10/20/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Sarah G. on 11/03/2016
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Sarah said the customer service was great and they assured her that everything was going to get done correctly. Everything was done correctly and they did a good job.
Category: Collision
Service Date: 10/25/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
James F. on 11/03/2016
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James said the staff at this business was very professional and courteous. He was very pleased with the good work they did on his vehicle. He had a very good experience.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Maria M. on 09/12/2016
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Maria said everything was done in a timely manner. They kept her informed throughout the entire process and they finished very quickly. Their receptionist was very nice, personable and professional.
Category: Collision
Service Date: 08/25/2016
Review Created: 09/12/2016
This review was collected via phone interview by Customer Research Inc.
Joy D. on 09/09/2016
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Joy said this business did a good job on the repair and if was completed in a timely manner. She wanted to thank this business for their good work.
Category: Collision
Service Date: 08/22/2016
Review Created: 09/09/2016
This review was collected via phone interview by Customer Research Inc.
Marie B. on 09/06/2016
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Marie said the staff at this facility were very helpful. She stated when she received her vehicle they had cleaned it but it still smelt like wet dog and dirt.
Category: Collision
Service Date: 08/05/2016
Review Created: 09/06/2016
This review was collected via phone interview by Customer Research Inc.
Carl G. on 09/06/2016
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Carl said this business does a good job, they fixed a vehicle that was supposed to be totaled, and his vehicle runs great to this day. Jerry, his estimator there, does a good job and he kept in good contact. He mentioned the front desk lady representative that worked with him is very nice.
Category: Collision
Service Date: 08/05/2016
Review Created: 09/06/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 381 in total