Fradella's Collision Center - Metairie


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

386 Reviews

99% Would Recommend
Latest Review 28 days ago
Christina N. on 04/24/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Christina said her experience at this business was pretty bad. The staff did not follow up with her during her repair and would not give her a promise of time. Her vehicle was delayed by one week but she was not given a reason for the delay. She was not satisfied with her treatment by the personnel and they kept making excuses as to why her vehicle was not ready. They did not follow up with her.
Category: Collision
Service Date: 04/07/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Ann B. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Ann said the service and the work were good. She appreciates them. They were very nice. The vehicle was delayed by 3 days but she was not given a reason for the delay. She had a rental so there were no problems with the vehicle being delayed.
Category: Collision
Service Date: 04/11/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Nicole R. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nicole said she thought they did a good job.
Category: Collision
Service Date: 04/12/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Mary B. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said they go above and beyond. They are helpful, courteous, on time and respectful. They cleaned her vehicle and fixed her trunk. She said she is glad she did business with them and she will go back.
Category: Collision
Service Date: 04/11/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Nora M. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nora said the business is very nice and they answered all the questions she had. They did a good job.
Category: Collision
Service Date: 04/05/2017
Review Created: 04/24/2017
This review was collected via phone interview by Customer Research Inc.
Jason S. on 03/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jason said the business did a great job and they did what they were supposed to do.
Category: Collision
Service Date: 02/14/2017
Review Created: 03/06/2017
This review was collected via phone interview by Customer Research Inc.
Yehochanan J. on 02/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Yehochanan said he can't tell where his vehicle was repaired. The vehicle was delayed by one day but he did not know why. There were a couple of issues with their communication.
Category: Collision
Service Date: 02/16/2017
Review Created: 02/27/2017
This review was collected via phone interview by Customer Research Inc.
Tom G. on 02/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tom said this business did a great job quickly. They had his vehicle ready earlier than they originally promised.
Category: Collision
Service Date: 01/23/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Alyssa H. on 02/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alyssa said they made everything easy. They were nice, got her service done quickly, communicated and cleaned her headlights.
Category: Collision
Service Date: 01/30/2017
Review Created: 02/12/2017
This review was collected via phone interview by Customer Research Inc.
Bennie D. on 02/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with John. He said they did exactly what they promised and the work was excellent.
Category: Collision
Service Date: 01/18/2017
Review Created: 02/12/2017
This review was collected via phone interview by Customer Research Inc.
Chris S. on 01/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chris said the first time at this facility was good and the second time was even better. He told everybody there, they were great and he hopes he never sees them again, no more accidents. He would recommend them to others.
Category: Collision
Service Date: 12/15/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Joelle S. on 12/31/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joelle said the business' work was good, and they were very nice. They explained everything thoroughly.
Category: Collision
Service Date: 12/15/2016
Review Created: 12/31/2016
This review was collected via phone interview by Customer Research Inc.
Lauren C. on 12/28/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lauren said the business provides good service.
Category: Collision
Service Date: 12/07/2016
Review Created: 12/28/2016
This review was collected via phone interview by Customer Research Inc.
Michael L. on 12/28/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Michael said when he dropped his vehicle off, he was given an estimated time the repairs would take and that was 7 days. They actually took 10 days. The work they did was really good and he is very pleased.
Category: Collision
Service Date: 12/09/2016
Review Created: 12/28/2016
This review was collected via phone interview by Customer Research Inc.
Mike E. on 11/09/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mike said everything was fine.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Elizabeth B. on 11/09/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Elizabeth said this business does great work and she is completely satisfied with them.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Donna B. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Donna said everyone was nice and knowledgeable. Her vehicle looks great.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Benita C. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Benita said they did an excellent job on her vehicle. She really appreciated that her vehicle was ready earlier than promised. They were the nicest, most helpful and attentive people she has ever met. She will continue to take her vehicle to them. The mechanic noticed a tiny flaw in the grill and he ordered another one which blew her away. They are really focused on making their customers happy. They have a great eye to detail.
Category: Collision
Service Date: 10/21/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Mary B. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said everything seemed to go right at this business and the total equaled the estimate. The work was excellent and the time in which it was done, was perfect. She got her vehicle in and out quickly and they even fixed a couple of things that had nothing to do with the original repairs. They fixed a couple of hanging wires in the trunk and the plastic that is supposed to cover the taillight. This facility cleaned her vehicle for her and the people were friendly and helpful.
Category: Collision
Service Date: 10/20/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Sarah G. on 11/03/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sarah said the customer service was great and they assured her that everything was going to get done correctly. Everything was done correctly and they did a good job.
Category: Collision
Service Date: 10/25/2016
Review Created: 11/03/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 386 in total