ReScore Reviews™ (14)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
93% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Verified Customer on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Understanding"
I almost had to leave without getting my car checked because I couldn't afford the full service. They gave me a discount so I could keep driving safely <3 greatly appreciated!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/24/2017 06:37 PM
Keith M. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chris always make this place great."
Yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/22/2017 11:42 PM
Sonja N. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change."
Nice comfortable lobby, the atmosphere and the employee are friendly.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/22/2017 09:42 PM
Alfredo M. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Owner"
Only thing is this is the second time I was asked when I brought my car in for service if I wanted a car wash. I said yes, but when I picked up my car it had NOT been washed.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/22/2017 04:42 PM
Tracy S. at Frank Hyundai responded on 09/24/2017

Thank you for the reiview and we will assure your next visit to our service will be great

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
NASIR S. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good coffee "
Better control of appointment board
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/22/2017 11:55 AM
Tracy S. at Frank Hyundai responded on 09/24/2017

Thank you for the review. As a team we are always looking for better way to improve.

Tracy Salazar

Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Natesia C. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"everything went well"
staff is very courteous !
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 11:07 AM
Tracy S. at Frank Hyundai responded on 09/22/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Arturo R. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No comments"
Premises are clean
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/22/2017 07:43 AM
Tracy S. at Frank Hyundai responded on 09/22/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and Easy"
I lease a car with Hyundai and I just needed an oil change. They didn't try to get me to do anything else, so that was awesome. In and out in under an hour PLUS a car wash! Woohoo. :)
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/21/2017 11:38 PM
Tracy S. at Frank Hyundai responded on 09/22/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
John M. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job!"
Excellent customer service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/21/2017 09:13 PM
Tracy S. at Frank Hyundai responded on 09/22/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 09/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good work and great customer service. "
Always very nice and efficient.
Vehicle: 2009 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:42 PM
Tracy S. at Frank Hyundai responded on 09/21/2017

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

 

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
ERNESTO M. on 09/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The price for services seemed fair."
Everything went well.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:07 PM
Tracy S. at Frank Hyundai responded on 09/21/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Laura C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Four knock service just the best- Frank Fornoca!"
Always friendly and reliable- once in 11 years I had a lousy service rep but they gave me free labor on the repair to compensate for his mistake
Vehicle: 2007 Hyundai Elantra
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:49 AM
Tracy S. at Frank Hyundai responded on 09/21/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Ollin L. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"THIS TIME 5 STAR SERVICE."
YES
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 10:07 AM
Tracy S. at Frank Hyundai responded on 09/21/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, friendly service"
I was in and out, they communicated with me so that I knew what was going on.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/02/2017
Service Type: Repair
Review Created: 09/18/2017 09:58 PM
Tracy S. at Frank Hyundai responded on 09/21/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 09/18/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A Customer"
I am a poor choice for a review as a prior vehicle that I had was serviced here and the problem was misdiagnosed...and I mistakenly felt that I had to purchase a new car (needlessly)..
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/18/2017 06:03 PM
Tracy S. at Frank Hyundai responded on 09/21/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Maria G. on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Always courteous & helpfull"
Excellent service and very helpfull and patient trying to explain car issues.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/18/2017 09:57 AM
Tracy S. at Frank Hyundai responded on 09/18/2017

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

 

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Publeo D. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/18/2017 08:06 AM
Tracy S. at Frank Hyundai responded on 09/18/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Aracely G. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
Good experience
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/17/2017 09:16 PM
Tracy S. at Frank Hyundai responded on 09/18/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
David P. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Job well done"
Everyone does a great job at trying to keep me happy...what more can you ask for?
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/17/2017 06:10 PM
Tracy S. at Frank Hyundai responded on 09/18/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Rachel G. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the staff"
yes
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/17/2017 04:14 AM
Tracy S. at Frank Hyundai responded on 09/18/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Displaying Review 1 - 20 of 1397 in total