ReScore Reviews™ (12)

ReScore
Overall Rating 3.833335/5Overall Rating 3.833335/5Overall Rating 3.833335/5rating 3.833335rating 3.833335
Original
Overall Rating 2.16667/5Overall Rating 2.16667/5rating 2.16667rating 2.16667rating 2.16667
92% Would Recommend
100% Business Response
Latest Review 1 day ago
Gina Z. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service"
Great service friendly fast happy
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/28/2017 02:26 PM
Tracy S. at Frank Hyundai responded on 04/28/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

 

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
John A. on 04/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and reliable "
I take my Sonata for routine maintenance. Everyone is friendly and service is great!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/25/2017
Service Type: Maintenance
Review Created: 04/28/2017 09:38 AM
Tracy S. at Frank Hyundai responded on 04/28/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

 

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Luz G. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Polite, on time"
Yes
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/27/2017 10:10 PM
Tracy S. at Frank Hyundai responded on 04/28/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

 

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
FEDERICO E. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"15000 miles maintenance"
Because of service coordinator like Chris.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/26/2017 04:17 PM
Tracy S. at Frank Hyundai responded on 04/27/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department  and Chris did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
I took my car for an inspection and the warranty kick-in...wonderful warranty from Hyundai's!
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/26/2017 02:06 PM
Tracy S. at Frank Hyundai responded on 04/27/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Geary L. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty work done fast and friendly."
I showed up early for my appointment. They took me in early, diagnosed the situation, got me a loaner vehicle and completed the job a day+ early. Everyone I came into contact with was friendly and courteous. I could not have asked for a better experience.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 04/26/2017 12:08 PM
Tracy S. at Frank Hyundai responded on 04/27/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Robert D. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best service yet"
This visit was especially good. Extra polite. Extra Prompt.
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/26/2017 12:07 PM
Tracy S. at Frank Hyundai responded on 04/27/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai National City"
Chris took extra time to explain everything to me and took me to my car instead of just handing me the keys. Thank you for the extra minute of your time!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/26/2017 11:16 AM
Tracy S. at Frank Hyundai responded on 04/27/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Bipindra G. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best place to go for Car service"
Very friendly environment.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/22/2017
Service Type: Repair
Review Created: 04/26/2017 09:40 AM
Tracy S. at Frank Hyundai responded on 04/26/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Detrice O. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Great people working at the dealership like the guy who transported me home while my car was being serviced he showed excellent customer service & knowledge of his company product, he showed he was a great asset to the company, makes you want to see this dealership every time.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/24/2017 08:58 PM
Tracy S. at Frank Hyundai responded on 04/25/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Patrick W. on 04/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Solid performance brings me back"
Yes
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/24/2017 12:23 PM
Tracy S. at Frank Hyundai responded on 04/24/2017

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

 

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Elisa H. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Gets the job done and very quick"
They got the job done sooner than the estimated time and explained everything about my car.
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/24/2017 11:42 AM
Tracy S. at Frank Hyundai responded on 04/24/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Joshua B. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Went for my 2nd oil change and was told that i would be charged for this oil change when i was told the first time that i had e free. They talked to the service manager and he approved the mistake so i got the dree oil change and i have 1 free oil change left
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/24/2017 09:38 AM
Tracy S. at Frank Hyundai responded on 04/24/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Sandra D. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chris is wonderful"
Excellent
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/22/2017 04:37 PM
Tracy S. at Frank Hyundai responded on 04/24/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Irma S. on 04/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Customer service "
Staff is awesome
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 04/14/2017
Service Type: Maintenance
Review Created: 04/22/2017 09:56 AM
Tracy S. at Frank Hyundai responded on 04/24/2017

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

 

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
John M. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service and Friendly staff !"
Very attentive they don't try selling you service that is not necessary. I always feel confident my service rep is not being paid to make quotas like other dealerships.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/21/2017 10:44 PM
Tracy S. at Frank Hyundai responded on 04/24/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Spencer E. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great timing and service"
I was in and out in about an hour and a half for a full service checkup and was able to watch tv through their Wi-Fi. They also washed my car and I was out before i knew it!
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/20/2017 09:20 PM
Tracy S. at Frank Hyundai responded on 04/21/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Verified Customer on 04/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Courteous people"
Very pleasant service writer and cashier. Work done in a timely manner.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/12/2017
Service Type: Maintenance
Review Created: 04/19/2017 12:11 PM
Tracy S. at Frank Hyundai responded on 04/19/2017

Thank you for taking the time to tell us about your experience at Frank hyundai. We appreciate your feedback since it helps us improve our service and your experience.

 

Please feel free to reach out to me directly at the following email address: tsalazar@frankmotors.com. My phone number is 619-474-5502 if you prefer a phone conversation.

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Maurice H. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service at Frank Hyundai was provided"
Great Service at Frank Hyundai was provided by all staff at Frank Hyundai
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/19/2017 08:49 AM
Tracy S. at Frank Hyundai responded on 04/19/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Ivan C. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Got me in and out quick and got my car wash too ..winning
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 04/12/2017
Service Type: Maintenance
Review Created: 04/18/2017 04:24 PM
Tracy S. at Frank Hyundai responded on 04/19/2017

Thank you for your excellent review!

As the Customer Relations Manager   for Frank Hyundai, I am Pleased to hear our service department did such a great job.

Again thank you for choosing Frank Hyundai!

Tracy Salazar
Customer Relations Manager
tsalazar@frankmotors.com 
619-474-5502
Displaying Review 1 - 20 of 1047 in total