business image

Franklin Auto Service

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(398 Reviews)
86
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores
5.0
ReScore Average
86
Net Promoter Score ®

Business Details

About

We are a family owned and operated repair shop.We are your cars best friend.We do all makes and models of vehicles.We repair anything from your brakes ,steering ,shocks and struts,check engine lights,tires,alignments,and much more. We are a family owned and operated repair shop.We are your cars best friend.We do all makes and models of vehicles.We repair anything from your brakes ,steering ,shocks and struts,check engine lights,tires,alignments,and much more.

Categories
Auto Repair, Firestone Repair Shop, Towing Service
Contact
(248) 626-2080

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (US & Canada)
32725 Franklin Road Franklin, MI 48025-1134
Franklin Auto Service's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(398 Reviews)

RP
gravatar
RENEE P.
Bloomfield Hills, MI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2013
verified customer Verified Customer
Problem solved!
Thank you Pam, for calling me to clarify what I thought was a misunderstanding. You explained everything to my satisfaction and I look forward to working with Franklin Auto again.
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2013
rating
I wasn't expecting an up charge for my oil change and didn't feel it was explained well. So, I said ok, but I don't feel good about it. This follows a $178.00 charge I paid to find out the source of a ringing sound my Toyota made, and no one could find it. It's ringing all the time now, but I think I'll take the car to Toyota to see if they can find the problem. I"ll recommend to a friend with the explanations above. The real value is convenience to where I live.
Not Recommended
Darrell a., Owner from Franklin Auto Service responded on 04/17/2013 07:28 AM
Mrs. Prewitt, it was such a pleasure to talk with yesterday. You mentioned in your review that you paid $178.00 for a noise your car was making on and off. While the car was here, it did not make that noise. While talking, we went over your invoice and you told me you understood that we did not charge you for checking out the noise. We did charge you $69.50 for gasoline, 2 tire repairs, a tire rotation and to reattach the splash shield under your car. Also, on the second car you brought in, the upcharge was $3.00 for the type of oil filter your car takes. You stated that you owed me an apology and was happy that I called to clear up the misunderstanding. If you have any questions or concerns, feel free to call me. Thank You, Pam
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.