ReScore Reviews™ (19)

ReScore
Overall Rating 4.7368411/5Overall Rating 4.7368411/5Overall Rating 4.7368411/5Overall Rating 4.7368411/5rating 4.7368411
Original
Overall Rating 2.52632/5Overall Rating 2.52632/5rating 2.52632rating 2.52632rating 2.52632
94% Would Recommend
100% Business Response
Latest Review 2 days ago
Camilla C. on 09/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I would reccommend Fuccillo"
I like the personal attention you get when you're there. They take the time to explain everything & answer all questions.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/24/2017 06:47 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/24/2017

Thank You for taking the time to leave us a 5 star review! Glad to gear our service team did such a great job! 

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Michael M. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
In and out in a timely manner.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 12:45 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/21/2017

Thank You for the 5 star review! We look forward to seeing you for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Gail F. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, fast service."
Loved free oil change.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 12:04 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/21/2017

Thank you for the 5 star review! We look forward to seeing you for your next service appointment.

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Anthony L. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Hyundai service"
Fast, friendly service.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/20/2017 06:31 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/21/2017

Thank you for taking the time to leave us a review! We hope to see you again for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Carl D. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and very friendly"
Yes Because work was done as promised.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 03:45 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/19/2017

Glad to hear service went as promised! Thank you for the review and your business!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Gary C. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they do a great job at explaining what needs to be done so I can decide what to do"
I'am in a wheelchair, the last time I told them about how hard it is to get in the service door, and the high counters making it hard to sign the paper work, still the same. Maybe the next time I'll try LIA in Albany.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/16/2017 05:51 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/19/2017

We appreciate the 5 star review, and the feedback. I do know that our desks aren't the most ideal,  and the door can be tricky for wheel chairs. If it works better for you, we can make other arrangements for you and your vehicle for your next service. We would love to continue doing business with you.

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Robert H. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"in and out fast"
Always get me in whenever I call oil change ,tire rotion,inspection,1 hour amazing!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/16/2017 05:20 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/19/2017

Thank you for the 5 star service review! We look forward to seeing you again for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
JOHN B. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As Promised"
Service performed in a timely manner. Courteous staff as well.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 06:09 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/12/2017

Thank you for takingbthe time to leave us a 5 star review! We hope to see you again for your next service! 

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
David J. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceeded expectation "
Service is always a good experience
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/12/2017 05:19 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/12/2017

Thank you for the 5 star review! We hope to see you again for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
MICHAEL D. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They want to help you with whatever problem you may have."
Yes
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/12/2017 01:48 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/12/2017

Thank you for taking the time to leave us a 5 star review! We appreciate your business and look forward to seeing you again for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
ALBERT G. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Yearly check"
Prompt courteous service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/12/2017 07:09 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/12/2017

Thank you for the 5 star review! We look forward to seeing you again for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Kevin L. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendliness and prefessional service, the customer really does come first"
***** I am driving my 3rd Sonata from this dealer over the last 10 years. I can't imagine going anywhere else.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/09/2017 02:56 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/09/2017

Thank you for the five star service review! We look forward to seeing you again for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Thomas S. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Service is always completed on time and satisfactory explanations given for the details of the service issue. Friendly and very courteous.
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/09/2017 05:46 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/09/2017

Thank you for the excellent service review! We appreciate the feedback and your business!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Laura J. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great service, done on time
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/09/2017 05:28 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/09/2017

Thank you for taking the time to leave us a 5 star service review

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Juany R. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"professionalism and courtesy"
Thanks guys for your FAST service. :-D
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/08/2017 09:30 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/08/2017

Thank you for taking the time to leave us a 5 star service review! It was a pleasure doing business with you

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Alexis H. on 09/08/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"The people were friendly, the communication was terrible "
Not great
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/08/2017 05:55 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/08/2017

Hello, I am truly sorry to hear that you had such a horrible service appointment. I would really like to discuss the matter with you further. If you could either call me at (518) 382-0274 or email me at jaclark@fuccillo.com at your earliest convenience it would be greatly appreciated.
Thank you

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Verified Customer on 09/08/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Not Recommending"
Not Recommending
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/05/2017
Service Type: Maintenance
Review Created: 09/08/2017 10:51 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/08/2017

If I could borrow a few moments of your time, I would like to take a few moments to discuss your recent service appointment. I can be reached at (518) 382-0274 or jaclark@fuccillo.com, whichever is most convenient for you. Thank you!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Edward B. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Happy with Huge"
As always my my car was serviced in a prompt, courteous and professional manner.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 08/29/2017
Service Type: Maintenance
Review Created: 09/07/2017 05:33 PM
James M C., Service Manager at Fuccillo Hyundai responded on 09/07/2017

Thank you for the 5 star service review! We hope to see you for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Christine L. on 09/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Always friendly "
Always do my maintenance here but this last time 2 days after I left Of getting a inspection my car started to make a noise, now going to have to make yet another appointment out of my busy schedule to find out what it is
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/06/2017 04:18 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/06/2017

Thankbyou for taking the time to leave us a review. We will make sure to get to the source of your noise during your appointment as quickly as possible to make sure you are not further inconvenienced. Thank You for your business! 

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
Verified Customer on 09/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"SERVICE GOOD, BUT FROM CUSTOMER STANDPOINT LABOR COSTS ARE HIGH"
ABOVE AVERAGE
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 08/25/2017
Service Type: Maintenance
Review Created: 09/05/2017 06:39 AM
James M C., Service Manager at Fuccillo Hyundai responded on 09/05/2017

Thank you for taking the time to leave us a review! We hope to see you for your next service!

Jamie Clark
Service Manager
(518) 382-0274
jaclark@fuccillo.com
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