ReScore Reviews™ (18)

ReScore
Overall Rating 4.7222222/5Overall Rating 4.7222222/5Overall Rating 4.7222222/5Overall Rating 4.7222222/5rating 4.7222222
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Philomena B. on 05/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they are very prompt and courteous "
8
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 05/23/2017
Service Type: Repair
Review Created: 05/26/2017 10:54 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/26/2017

THANK YOU FOR THE GREAT REVIEW, IT WAS A PLEASURE TO SERVICE YOU.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Verified Customer on 05/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service "
Clean, gets the job done in a fast pace
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 05/17/2017
Service Type: Repair
Review Created: 05/25/2017 05:13 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/26/2017

Thank you for responding to our survey, we were happy to help.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Kathleen C. on 05/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Honored my free oil change. Was out in 30 minutes. Everyone is always very nice.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 05/19/2017
Service Type: Repair
Review Created: 05/24/2017 06:24 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/24/2017

Thank you for your great review. we hope to see you for your next service.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Verified Customer on 05/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"It's easy to schedule an appointment."
The staff is very informed.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/23/2017 04:39 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/24/2017

Thank you for taking the time to fill out this review, we hope to see you for your next service

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Verified Customer on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Need updated...."
Need to update the coffee maker. Maybe a vending a machine too would be nice.
Vehicle: 2014 Hyundai Accent
Category: Service
Service Date: 05/10/2017
Service Type: Maintenance
Review Created: 05/23/2017 01:36 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/23/2017

Thank you for the nice survey, the coffe maker is fairly new in the show room.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Seed A. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel like a valued customer. "
Don, the service manager, took personal care of me.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 05/16/2017
Service Type: Repair
Review Created: 05/23/2017 08:08 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/23/2017

Thank you for the great review, always a pleasure to help. 

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Robert H. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Call that morning for oil change they got me in that afternoon ,did service check for recalls out the door under 45 mins amazing"
Yes,Already sent friends there 10 times better than other hyundai dealers in Albany. This is number 5 hyundai for me, can't wait for number 6
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/23/2017 03:35 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/24/2017

Thank you for your great review, I hope we can continue to please.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

James M. on 05/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Easy scheduling and timely completion of work
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/21/2017 06:52 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/22/2017

Thank you for the great review. Hope to see you for your next service.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

William S. on 05/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Work is done well and quickly."
It was very good. Maybe some free donuts to go with the coffee?
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/20/2017 06:16 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/20/2017

thank you for the great review, Ill try on the donuts wish me luck.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Verified Customer on 05/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience... "
Especially when compared to the competition.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 05/12/2017
Service Type: Maintenance
Review Created: 05/19/2017 04:58 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/20/2017

Thank you for the great review, we hope to see you again for your next service.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Rick R. on 05/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"2016 Accent"
Service manager, Don was extremely helpful with my car. He is a big access to the company in my opinion, with his extremely experience and helpfulness. Thank you Don
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/19/2017 03:48 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/19/2017

Thank you for your review. we do hope you will use us for your services in the future.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Derek E. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service and efficient technicians - Great management!!"
My recent visits and the subsequent service received have restored my faith in dealership service departments. Previously I avoided this dealership due to a few bad experiences, the distance from my house and lack of satisfactory outcomes. I will now be visiting more often for service.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/18/2017 07:44 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/19/2017

Thank you for the great review, If you ever feel something is not right please ask to speak to myself. I will try to resolve the situation.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Jeffrey N. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Satisfied"
All Employees I had contact with including the mechanic Scott were caring, kind, listened, professional!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/15/2017
Service Type: Maintenance
Review Created: 05/18/2017 11:12 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/19/2017

Thank you for the great review, Hope to see you for your next service.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Margaret M. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"You're service department and service manager are outstanding"
I was given an appointment immediately. My car was serviced in a timely manner. I was treated respectfully and the employees couldn't do enough to make my wait a pleasant one. Also I love the popcorn. Thank you Don and your whole team.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Maintenance
Review Created: 05/16/2017 04:20 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/19/2017

Always look forward to seeing you. Hope your summer is pleasant and to seeing you for your next service

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Lori J. on 05/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"i believe what it stands for excellent service"
absolutely and have brought 3 cars from this dealership
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/16/2017 04:25 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/16/2017

Thank you for the great survey. We are happy to please.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Verified Customer on 05/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
I have had four vehicles serviced here and have been more than satisfied with the quality of work and desire to make things work for the customer! If the technician finds a problem I know it will be handled professionally and I will be informed every step of the way! Service is what makes me keep coming back for another vehicle...exceptional!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 05/10/2017
Service Type: Repair
Review Created: 05/15/2017 05:29 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/16/2017

Thank you for the great survey. Hope to see you for your next service.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Dawn L. on 05/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, Friendly and Thorough"
Did a great job!!!! Very happy and satisfied!
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 05/09/2017
Service Type: Maintenance
Review Created: 05/15/2017 03:11 PM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/16/2017

Thank you for the Great Survey, Hope to see you for your next service.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Michael C. on 05/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied customer"
Always in and out in a timely manner
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 05/09/2017
Service Type: Maintenance
Review Created: 05/15/2017 05:01 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/16/2017

Thank you for the great survey, we were happy to help. Hope to see you for your next service.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

MARGARET L. on 05/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Service for a recall"
Promopt, courteous, no problems
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 05/09/2017
Service Type: Repair
Review Created: 05/13/2017 05:20 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/15/2017

Thanks for the great review, we hope to see you again for your next service.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

Verified Customer on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" The service department employees are very pleasant and polite. The waiting area is comfortable. "
It was Nice to have my inspection and my oil changed done without any further maintenance or repairs needed.
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 05/04/2017
Service Type: Maintenance
Review Created: 05/11/2017 05:07 AM
Donald S., SERVICE MANAGER at Fuccillo Hyundai responded on 05/11/2017

Thank you for the great review, hope to see you for your next service. sorry for the short tech. Will speak to him on returning the seat to its position.

DONALD STRAND

SERVICE MANAGER
FUCCILLO HYUNDAI

518-382-0274
DSTRAND@FUCCILLO.COM

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