ReScore Reviews™ (3)
All of us at Furgerson's Garage apologize for delivering your vehicle a day later than promised. When performing an in depth repair such as the worn out timing chain in this case, we always use the highest quality parts to produce a lasting repair. The service advisor ordered all of the necessary original equipment parts from our local Honda dealer as soon as we obtained approval from the customer. The Honda dealer at this point did not get all of the special order parts we asked for shipped in on schedule. Unfortunately it was later on during the day on Monday once we exhausted all of our available resources to obtain these parts, and it was determined that the remaining needed parts wouldn't arrive until the next day. This is the cause of the later than expected notice that the repairs could not be completed on time. Immediately upon receiving the required parts the technician reassembled the vehicle, completed the diagnostic monitors required for the smog check, and successfully performed the smog check. The entire Furgerson's staff understands the need to complete tasks on time and as promised to keep our clients on the road. To help ease the inconvenience of the late delivery, Furgerson's Garage is sending our valued customer a complimentary service voucher for her next visit. As always thank you for your business, and we look forward to seeing you at your next visit!