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Furgerson's Garage

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,111 Reviews)
90
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5Overall Rating 1.7/5
6
Total ReScores
4.3
ReScore Average
90
Net Promoter Score ®

Business Details

About

Furgerson's Garage is staffed by people who take great pride in their work. With nine service bays, workstations equipped with resource software and an up-to-date repair management system, our ASE-Certified Technicians and ASE-Certified Service Advisors can take care of your auto, SUV and light truck needs, from the wheels on up. We do Furgerson's Garage is staffed by people who take great pride in their work. With nine service bays, workstations equipped with resource software and an up-to-date repair management system, our ASE-Certified Technicians and ASE-Certified Service Advisors can take care of your auto, SUV and light truck needs, from the wheels on up. We do service and repairs on engines, transmissions, clutches, steering, filters, timing, electrical systems, heat and cooling systems and more, all in a timely, affordable manner. We honor most extended warranties, and Furgerson's own warranty on most repairs is 24 months/24,000 miles. Star Smog Station, Official Brake and Lamp Inspection Station, AAA Approved Auto Facility. ...more

Categories
Auto Repair, European Auto Repair, Domestic Auto Repair
Contact
(760) 436-3337

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (US & Canada)
807 2nd St. On the Alley @ G Street Encinitas, CA 92024-4409
Furgerson's Garage's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,111 Reviews)

AB
gravatar
Allison B.
Carlsbad, CA
Honda Accord
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/11/2015
verified customer Verified Customer
Took too long
Furgerson's has always been a 5-star establishment in my book, but my last visit caused me some concern. I brought my car in Friday morning. When it was determined that major work needed to be done, I was told it would be ready at 3:30 Monday. Monday at 4:30, when I hadn't heard a peep from you guys, I called. That's when I learned I would be without a car for another full day. I work in downtown San Diego. I'm a single working woman with only one car. Not having time to make arrangements to get to work was a major hardship, and frankly, it ticked me off. I was thankful for the verbal apology, but that didn't get me to work. I haven't given up on Furgerson's yet, but I am considering my options. I will recommend your business, but will tell anyone who asks about my most recent experience. I'm happy to say my car is running great!
Recommended
Brad and C., President/Owner from Furgerson's Garage responded on 05/12/2015 10:16 AM

All of us at Furgerson's Garage apologize for delivering your vehicle a day later than promised. When performing an in depth repair such as the worn out timing chain in this case, we always use the highest quality parts to produce a lasting repair.  The service advisor ordered all of the necessary original equipment  parts from our local Honda dealer as soon as we obtained approval from the customer. The Honda dealer at this point did not get all of the special order parts we asked for shipped in on schedule. Unfortunately it was later on during the day on Monday once we exhausted all of our available resources to obtain these parts, and it was determined that the remaining needed parts wouldn't arrive until the next day. This is the cause of the later than expected notice that the repairs could not be completed on time. Immediately upon receiving the required parts the technician reassembled the vehicle, completed the diagnostic monitors required for the smog check, and successfully performed the smog check. The entire Furgerson's staff understands the need to complete tasks on time and as promised to keep our clients on the road. To help ease the inconvenience of the late delivery, Furgerson's Garage is sending our valued customer a complimentary service voucher for her next visit. As always thank you for your business, and we look forward to seeing you at your next visit!

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