Ganley Westside Hyundai


Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

818 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.3749971/5Overall Rating 4.3749971/5Overall Rating 4.3749971/5Overall Rating 4.3749971/5rating 4.3749971
Original
Overall Rating 2.2500021/5Overall Rating 2.2500021/5rating 2.2500021rating 2.2500021rating 2.2500021
95% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Customer service was great I have no problem
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 04:20 PM
Keith W. at Ganley Westside Hyundai responded on 09/22/2017

Thank you so much.

Patricia M. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"always cheerful, friendly make you feel at home."
all done just as they said it would be-no hassles.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 11:52 AM
Keith W. at Ganley Westside Hyundai responded on 09/22/2017

Thank you for the great review. 

Regina K. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Keith- service mgr is very good"
yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 12:09 PM
Keith W. at Ganley Westside Hyundai responded on 09/21/2017

Thank you, your review means a lot to us.  

Lencie B. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"For Me My family and I are always taken care of."
Great Service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/20/2017 05:42 PM
Keith W. at Ganley Westside Hyundai responded on 09/21/2017

Thank you, we always enjoy seeing you and your family.  

Craig T. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/20/2017 03:48 PM
Keith W. at Ganley Westside Hyundai responded on 09/21/2017

Thank you for reviewing your visit with us.  

Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department Staff"
Staff is friendly and knowledgeable
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 01:21 PM
Keith W. at Ganley Westside Hyundai responded on 09/19/2017

We appreciate you taking the time to review your visit.  

Connie F. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff."
Happy.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/18/2017 08:39 AM
Keith W. at Ganley Westside Hyundai responded on 09/18/2017

Thank you for the great review, we look forward to seeing you soon.  

Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to work with"
The shuttle service after drop-off &/or for pick-up when car is ready!!
Very helpful!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/18/2017 06:53 AM
Keith W. at Ganley Westside Hyundai responded on 09/18/2017

Thank you, we are always trying to make your service visit as easy as possible. 

Rogelio D. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"very convenient for me."
excellent..
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/17/2017 05:30 PM
Keith W. at Ganley Westside Hyundai responded on 09/18/2017

We appreciate the great review.  

Patrick C. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Very professional employees
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 12:14 PM
Keith W. at Ganley Westside Hyundai responded on 09/15/2017

Thank you very much for the review.   

Norman H. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, Friendly, and Efficient"
Couldn't be more pleased with how Hanley handled our two recalls.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/14/2017 10:51 AM
Keith W. at Ganley Westside Hyundai responded on 09/14/2017

Thank your for taking the time to review your visit.  

Mary P. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent!"
excellent!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 03:30 PM
Keith W. at Ganley Westside Hyundai responded on 09/14/2017

Thank you, we look forward to your next visit.  

Jeanette W. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are very accommodating"
Yes
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 11:33 AM
Keith W. at Ganley Westside Hyundai responded on 09/13/2017

Thank you so much.  

Brian V. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service manager Keith Windling gets the job done."
overall excellent experience.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/12/2017 09:58 AM
Keith W. at Ganley Westside Hyundai responded on 09/12/2017

Your review means a lot to me.  

Mary W. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Auto butler"
Friendly staff and efficient.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 05:35 PM
Keith W. at Ganley Westside Hyundai responded on 09/12/2017

Thank you for taking the time to review your visit.  

Martin L. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Quick service. Very helpful.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/11/2017 04:53 PM
Keith W. at Ganley Westside Hyundai responded on 09/12/2017

Thank you for choosing us to service your Hyundai.  

Rui H. on 09/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"I received good service from Robyn."
I have a 2011 Hyundai that shut down several times while my daughter was driving. I towed it to Bedford Hyundai, not only they could not fixed the problem, they did not listened and they were rude. Service dept. Robyn asked me detail information when I towed my car to Westside Hyundai. She updated my car with very reasonable service fee. She was being honors that they could not duplicate the shut down problem, but she keeps all my car service paper in file for future references if I should tow the car to them once the same problem occur.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/10/2017 09:20 AM
Keith W. at Ganley Westside Hyundai responded on 09/11/2017

Thank you for the feedback, we are very lucky to have Robyn here.  We apologize that we could not earn 5 STARS on this visit.  

Ronald W. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"vey courteous and helpfull"
although I don't live in OHIO.TEY HAVE BEEN VERY RESPONSIVE ONTHE TWO OCCASIONS HAVE NEEDED SERVICE IN THEPAST THREE YEARS.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/09/2017 08:11 AM
Keith W. at Ganley Westside Hyundai responded on 09/09/2017

Thank you for the 5 STAR review.

Rick D. on 09/08/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Poor service"
Poor service and lack of competence
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/08/2017 11:41 AM
Keith W. at Ganley Westside Hyundai responded on 09/08/2017

We apologize for the level of service you received.  If we broke something dueing your visit we would like to replace it for you.  Please let me know when we can inspect the broken part and I will make sure I have a new one on hand to replace it with.  This is not the level of service you can expect from us and we would like the opportunity to make it up to you.  

John P. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Job"
Work was completed on time and with the required quality.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 11:19 AM
Keith W. at Ganley Westside Hyundai responded on 09/08/2017

We always enjoy seeing you when you visit.  

Displaying Review 1 - 20 of 818 in total