Gaughan Auto Service Center


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

81 Reviews

93% Would Recommend
Latest Review 7 days ago
NICHOLAS D. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great visit"
Everything done in a timely manner. Very helpful and nice.
Vehicle: Hyundai Sonata
Service Date: 08/12/2017
Review Created: 08/13/2017 07:16 AM
STEPHANIE M. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love Gaughans"
Excellent staff & service!
Vehicle: Chrysler Town & Country
Service Date: 08/05/2017
Review Created: 08/05/2017 09:34 PM
Jay M. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jay said so far the repair has been good. He is waiting for a few more things for his vehicle. They are nice, friendly and good guys to be around.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/01/2017
Review Created: 08/02/2017
This review was collected via phone interview by Customer Research Inc.
KAREN N. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service!"
Great place to get car worked on. Always honest and polite !
Vehicle: Mazda Mazda3
Service Date: 07/10/2017
Review Created: 08/01/2017 05:51 PM
JOHN D. on 07/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people you have working at the garage."
customer service.
Vehicle: Subaru Forester
Service Date: 07/28/2017
Review Created: 07/29/2017 12:20 PM
Gerard G. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gerard said they go above and beyond the call of duty. They let him know what's going on and top off all the fluids and they're very helpful and friendly.
Vehicle: Subaru Outback
Category: Service
Service Date: 07/26/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Kayla A. on 07/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Kayla said the service was really good. However, she did not know the tires she ordered in February were in because no one called to inform her.
Vehicle: Mercury Milan
Category: Service
Service Date: 07/24/2017
Review Created: 07/27/2017
This review was collected via phone interview by Customer Research Inc.
Louran M. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Louran said this business kept a line of communication open and her vehicle was fixed quickly.
Vehicle: Dodge Durango
Category: Service
Service Date: 07/21/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
MEGAN C. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service at Gaughan"
Gaughan's service department on Keyser Avenue is fantastic and very accommodating. Jerry is an asset to the business and a pleasure to work with!!!
Vehicle: Volvo S60
Service Date: 07/19/2017
Review Created: 07/20/2017 08:38 AM
Brandon S. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brandon said they have great service and the staff is great.
Vehicle: Chevrolet Aveo
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Amanda P. on 07/17/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Doug. He said that she was not approved for a vehicle loan when she tried about 2 days later. That should have been resolved earlier.
Vehicle: Jeep Liberty
Category: Service
Service Date: 07/14/2017
Review Created: 07/17/2017
This review was collected via phone interview by Customer Research Inc.
Nate S. on 07/13/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Nate said he purchased the vehicle from this business. It broke down 60 days after he bought it. They told him he had a 90 day warranty but he did not. He had to pay for the service and they did not stand by their work.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/11/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Eric K. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Eric said Jerry took very good care of him. He was very helpful and he took care of his problem.
Vehicle: HUMMER H3
Category: Service
Service Date: 07/07/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Vera H. on 07/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Vera said they took care of her vehicle in a day. They were very fast, courteous, and friendly.
Vehicle: Chevrolet Aveo
Category: Service
Service Date: 07/06/2017
Review Created: 07/11/2017
This review was collected via phone interview by Customer Research Inc.
Jutta D. on 07/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Fred. He said he was happy with everything at this business.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 06/29/2017
Review Created: 07/06/2017
This review was collected via phone interview by Customer Research Inc.
KAREN N. on 07/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great!"
Honest and friendly service!
Vehicle: Mazda 3
Service Date: 06/30/2017
Review Created: 07/04/2017 02:49 PM
Jennefer G. on 06/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jennefer said this business provided prompt customer service and they were really good.
Vehicle: Volvo XC90
Category: Service
Service Date: 06/28/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
Mohammad A. on 06/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mohammad said they did a great job and he really appreciates his vehicle being clean when he got it back.
Vehicle: Toyota Avalon
Category: Service
Service Date: 06/28/2017
Review Created: 06/29/2017
This review was collected via phone interview by Customer Research Inc.
Shawn O. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Shawn said his overall experience was great. Jerry explained everything better than staff members at other businesses. They did not have one of the parts so he has to go back on Thursday.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 06/24/2017
Review Created: 06/27/2017
This review was collected via phone interview by Customer Research Inc.
Shawn C. on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Shawn said he is always happy with the good service this business provides. However, he did not think he would be charged for taking his vehicle back in during the 30 day policy.
Vehicle: GMC Terrain
Category: Service
Service Date: 06/06/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 81 in total