Gerber Collision & Glass - Marysville


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

257 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
96% Would Recommend
Latest Review almost 2 years ago

T C. on 12/08/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not Wreck-ommended"
WARNING: GO TO WBL AUTOMOTIVE INSTEAD. Gerber was in charge of protecting our vehicle while waiting for the insurance company to decide if the auto was a total loss. We were assured that the broken windows were covered with collision wrap and the inside was protected. About a week later when we visited the facility to check on the vehicle, the driver door was completely exposed! All the controls in the door were so drenched you could see standing water in them and the seat & floor area were also saturated. This total disregard, unfortunately, caused the vehicle to become a total loss which is not what we wanted, but are now forced to face! When discussing this with Jaime in the collision department she ignored this complaint by trying to change the subject and couldn't even bother with an apology much less a solution to the damage they caused. I was so frustrated with her lack of concern that I simply ended the conversation. I would NOT recommend this facility to anyone for even the simplest of repairs since they couldn't even care for a vehicle awaiting repair!! Worst customer service and concern for others property I've ever experienced. Isn't that their job? To care for our vehicles?? So disappointed!
IF YOU ACTUALLY WANT YOUR VEHICLE TO BE TAKEN CARE OF GO TO WBL AUTOMOTIVE. They took care of another vehicle for us (wind damage) with 110% customer service! From setting up a rental for us, keeping in contact with us, dealing with the insurance company, and closing everything out paperwork wise. Our vehicle was taken care of perfectly and looked amazing! Gerber isn't even on the same league as WBL. Gerber is just highly WRECKED in our book not wreck-ommended! Just these customer's two cents! :) Thanks for reading!
Service Date: 12/08/2015
Review Created: 12/08/2015 02:26 PM
Ron W. on 04/19/2013
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They were polite, courteous, and timely. They did excellent work. They primed the bumper before they painted it. My vehicle was detailed. They were great.
Vehicle: Dodg
Category: Collision
Review Created: 04/19/2013
This review was collected via phone interview by CSi Complete
Wayne H. on 04/17/2013
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They treated me fair and took care of my needs in a timely manner.
Vehicle: Hond
Category: Collision
Review Created: 04/17/2013
This review was collected via phone interview by CSi Complete
Natasha Z. on 04/17/2013
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They work with State Farm, one of the preferred shops.
Vehicle: Mini
Category: Collision
Review Created: 04/17/2013
This review was collected via phone interview by CSi Complete
James O. on 04/17/2013
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They did what they said!
Vehicle: Dodg
Category: Collision
Review Created: 04/17/2013
This review was collected via phone interview by CSi Complete
Beatrice W. on 04/17/2013
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Overall Rating 1/5rating 1rating 1rating 1rating 1
It was really frustrating with the lack of communication, I will not go back there.
Vehicle: Acura
Category: Collision
Review Created: 04/17/2013
This review was collected via phone interview by CSi Complete
Alex M M. on 04/15/2013
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All of the repairs could be done first time. The tire was not replaced.
Vehicle: Subaru
Category: Collision
Review Created: 04/15/2013
This review was collected via phone interview by CSi Complete
Jeffrey C. on 04/15/2013
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They did what they were supposed to do and it looks great.
Vehicle: Chev
Category: Collision
Review Created: 04/15/2013
This review was collected via phone interview by CSi Complete
William I. on 04/15/2013
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The shop did a great job and did it very fast.
Vehicle: Ford
Category: Collision
Review Created: 04/15/2013
This review was collected via phone interview by CSi Complete
Jenny M. on 04/12/2013
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They were very nice and understood that I was in an accident. I was not satisfied with one thing and they fixed that right away.
Vehicle: Ford
Category: Collision
Review Created: 04/12/2013
This review was collected via phone interview by CSi Complete
Sharon V. on 04/11/2013
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They had good customer service and good contact. The job done quickly and we were satisfied with the work done.
Vehicle: Chev
Category: Collision
Review Created: 04/11/2013
This review was collected via phone interview by CSi Complete
Marguerite G. on 04/10/2013
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I thought it was professionally done. They were finished at the time they said it would be done. The shop was very clean and overall it was very professional.
Vehicle: Jeep
Category: Collision
Review Created: 04/10/2013
This review was collected via phone interview by CSi Complete
Patty M. on 04/09/2013
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It was a very good experience.
Vehicle: Gmc
Category: Collision
Review Created: 04/09/2013
This review was collected via phone interview by CSi Complete
Kevin L. on 04/09/2013
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Their customer service was great.
Vehicle: Chev
Category: Collision
Review Created: 04/09/2013
This review was collected via phone interview by CSi Complete
Katherin S. on 04/08/2013
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They gave great service. They took me home and had the car ready early.
Vehicle: Chev
Category: Collision
Review Created: 04/08/2013
This review was collected via phone interview by CSi Complete
Terry S. on 04/04/2013
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They were top notch.
Vehicle: Toyota
Category: Collision
Review Created: 04/04/2013
This review was collected via phone interview by CSi Complete
John E F. on 04/04/2013
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They did what they said. They did a good job and kept me informed.
Vehicle: Hond
Category: Collision
Review Created: 04/04/2013
This review was collected via phone interview by CSi Complete
Jayne R. on 04/03/2013
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Their customer service skills need to be improved.
Vehicle: Honda
Category: Collision
Review Created: 04/03/2013
This review was collected via phone interview by CSi Complete
Steve H. on 04/03/2013
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They did a beautiful job. They washed my car. I couldn't have asked for anything more.
Vehicle: Hond
Category: Collision
Review Created: 04/03/2013
This review was collected via phone interview by CSi Complete
Matthew B. on 04/03/2013
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Everything was a smooth transition. They kept me up to date.
Vehicle: Chev
Category: Collision
Review Created: 04/03/2013
This review was collected via phone interview by CSi Complete
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