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German Car Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,152 Reviews)
100
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Score Details

5 stars
93%
4 stars
4%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
3
Total ReScores™
4.3
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Alpharetta's Newest State of the Art Independent Repair Facility. We offer Exceptional Service to discerning German car owners in the North Metro area. Alpharetta's Newest State of the Art Independent Repair Facility. We offer Exceptional Service to discerning German car owners in the North Metro area.

Categories
Auto Repair, European Auto Repair
Contact
(770) 649-8700
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
6070 Atlanta Highway Alpharetta, GA 30004
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German Car Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2,152 Reviews)
Write a Review
Recent Reviews
JR
gravatar
JANICE R.
Stone Mountain, GA
Mercedes-Benz C230
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/14/2013
verified customer Verified Customer
Thanks for your clarification.
The work on my car was done satisfactorily and Alan's clarified the experience
I had on my last visit.
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/11/2013
Be honest and open
Just disappointed that I asked that Alan be my service advisor and he gave the appearance of that only to put my work on the other gentleman's desk. I had spoken with him about this before and each time he does the same thing. My initial referral was to Alan and that was who I brought my car from the Stone Mountain area to be serviced by. I have no beef with the other serviceman, just
the principle of honesty and respect
Not Recommended
ALAN K. from German Car Repair responded on 01/14/2013 06:12 AM
Janice, thank you for your feedback. Our system works as follows: Every write-up sheet is put on my shop manager's (Fulton's) desk. This ensures that no incoming work falls through the cracks. It is true that your last visit was handled by Fulton because I was out of the office for most of that day attending to personal business. I have made a notation in your service file to ensure that I attend to you on future visits. Every one of our customers and friends are equally important to us, and I apologize if I was not able to attend to you the last time. I also have the utmost confidence in my service staff and if I am unable for any reason to deal with my customers personally, I know that my staff is well qualified to do so. Regards, Alan Kidson.
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