Gettel Hyundai of Lakewood


Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5Overall Rating 4.54/5rating 4.54

1854 Reviews

ReScore Reviews™ (35)

ReScore
Overall Rating 4.0857157/5Overall Rating 4.0857157/5Overall Rating 4.0857157/5Overall Rating 4.0857157/5rating 4.0857157
Original
Overall Rating 2.14286/5Overall Rating 2.14286/5rating 2.14286rating 2.14286rating 2.14286
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Steve O. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2012 Sonata"
Please see the comments
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/21/2017 08:14 PM
Thomas K. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"clean, fast service"
yes
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/21/2017 05:20 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/21/2017

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Richard O. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT EMPLOYEES "
WORK TIME AS SCHEDULED
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 10:52 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/21/2017

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Darlene C. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"recall"
finished in a timely matter and even got a car wash
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 10:02 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/21/2017

Thank you your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Charles C. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair Wolrk"
ok
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/18/2017 01:39 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/18/2017

Thank you your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
V N. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brent Miner cares about me...as a customer."
Whenever Brent Miner services my Hyundai, I feel like he personally cares about the durability of my car and the safety of my car's operation. He is sincere, thorough and professional.
I just wish the dealership Service Dept. didn't have a quota to up-sell me on service. I would like pay my bill for an oil change and tire rotation...with a thank you and my key.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/18/2017 11:25 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/18/2017

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We are very proud to have Brent as a member of our service team. There is no "quota to up-sell" service. If you prefer not to have the multi point inspection done or if you prefer we just document items found during your vehicle inspection please let Brent know at your next service visit. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Diana G. ReScore Review on 08/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall"
Brent Miner was excellent on check in and out
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 10:15 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"The people signing you in are nice"
The people signing you in are nice
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/18/2017 10:15 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/18/2017

We appreciate your business and apologize that you did not receive the excellent experience that we strive to give each customer. Your feedback is important and allows us to improve upon our standards. We hope to show you our commitment to high customer satisfaction on your next visit to Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No comments"
No comments at this time
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 11:23 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/17/2017

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Robert S. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice Job!"
Good service, friendly, and honest staff.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/17/2017 10:34 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/17/2017

Thank you for your kind words and the 5-Star rating. What a pleasure to know that our service team provided a great service experience for you! We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"n/a"
n/a
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/17/2017 10:18 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/17/2017

Thank you your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Bertrand B. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Dealership!!"
As usual, the service was excellent and my adviser, Mark Phillips, was very efficient and most pleasant.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/16/2017 08:24 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/16/2017

Thank you for the feedback regarding your recent service visit. We are proud to have Mark as a member of our service team. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Azera"
Yes
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 04:34 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/15/2017

Thank you your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Fred B. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Well Done"
Raven took care of my recall in a quick professional way.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 02:30 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/15/2017

 

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Daniel K. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
Excellent
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:17 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/15/2017

 

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Herbert C. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly "
Most all employees are very friendly.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:53 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/15/2017

Thank you for the feedback regarding your recent service visit. We value your business and will continue to work hard to earn it. We look forward to seeing you for your next service visit at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Debbie D. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Speedy, polite service"
I usually wait for service on my car, and I'm happy to do so. I am normally able to get work done using their free wi-fi access, which is great! Also available in the waiting room: comfortable seating area with television, ice cold water, and a coffee bar (w/ donut holes), along with vending machine drinks and snacks. If you get super bored, you could peruse the offerings in the mini-Hyundai owner store adjacent to the waiting room to get cool accessories for your car.

My service advisor, Bruce Sebast, is great and takes the time to thoroughly explain problems, patiently answer questions, and give recommendations, but doesn't ever suggest anything I don't need. Manufacturer recall items are handled promptly and without issue. They even wash my car for me! That is really helpful.

The only reason this review is not getting five stars from me is the last two times I have taken my car in for service, whomever is driving my car into the maintenance bay (not Bruce) is jacking up the steering wheel and the driver's seat settings, and they don't return them to the way I left it. Very annoying since I have back problems and usually manage to wrench it and my neck pretty well trying to get back into the car when it's returned to me.

Otherwise, things are great and fine there.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/10/2017
Service Type: Repair
Review Created: 08/15/2017 11:06 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/15/2017

We appreciate your business and apologize that you did not receive the excellent experience that we strive to give each customer. Your feedback is important and allows us to improve upon our standards. Please mention to Bruce that you request all settings in vehicle to remain and we will be sure to place a note inside your vehicle at each service visit. We hope to show you our commitment to high customer satisfaction on your next visit to Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Alfred R. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car wash"
Love getting car washed for free when getting oil changed
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:02 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/15/2017

Thank you your business and the 5-Star rating. We are glad you enjoy the complimentary car wash! We look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Scott S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast dependable service with a smile."
Fast dependable service with a smile.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 10:45 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/15/2017

Thank you for your kind words and the 5-Star rating. We appreciate your business and look forward to serving you again when your vehicle requires attention here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"?"
Friendly, efficient
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 10:31 AM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/15/2017

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Verified Customer on 08/13/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Wash and vacuum of car appreciated "
Oil change expensive, but competitors coupon was matched
Didn't like advisor name Mike , thought he was rude
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/13/2017 07:00 PM
Jill G., Service Manager at Gettel Hyundai of Lakewood responded on 08/14/2017

Thank you for taking the time to rate your recent service appointment. I apologize that we did not deliver the 5-Star experience that we strive to give each and every customer. We appreciate your business and hope to prove our commitment on your next service visit here at Gettel Hyundai of Lakewood.

Jill George
Service Manager
(941) 747-9262 ext 5112
Displaying Review 1 - 20 of 1854 in total