ReScore Reviews™ (66)

ReScore
Overall Rating 4.6666682/5Overall Rating 4.6666682/5Overall Rating 4.6666682/5Overall Rating 4.6666682/5rating 4.6666682
Original
Overall Rating 2.43077/5Overall Rating 2.43077/5rating 2.43077rating 2.43077rating 2.43077
94% Would Recommend
100% Business Response
Latest Review 39 minutes ago
Charles H. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reasonable time for work done"
Work was fine
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/22/2017 11:37 AM
Christopher H. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"staff is nice"
staff is very nice
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/22/2017 05:45 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/22/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Alice G. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is just amazing but I did have one problem when I need the rental car the rental was not there. I thought that service was going to call it but didnt. I was on my lunch break when this happen."
Yes but I think if you call for a rental and make an appoint for it is should be that the rental should be there because some people only get an hour lunch and have to be back at a certain time. Everything else was great.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 04:49 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/22/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Jonathon P. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fantastic customer service"
I was told up front about maintenance, cost involved , and everything needed before anything was done to my car. Wonderful staff and great experience overall.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 12:53 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/22/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Huey S. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and people"
Always appreciate the people who work here and the service I receive
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/21/2017 04:39 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Cornell J. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt and professional service"
As always my family has received great service on both our vehicles serviced at our Grayson dealer
Vehicle: 2015 Hyundai Elantra Gt
Category: Service
Service Date: 08/15/2017
Service Type: Maintenance
Review Created: 08/19/2017 11:39 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
ROBERT B. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall visit"
Very friendly and fast work
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/19/2017 08:15 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Verified Customer on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service is great each time I have my car serviced.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/19/2017 06:47 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service recall "
My car had 2 recalls. The customer service was amazing very professional. They took care of my rruck and went above and beyond to make sure I was fully taken care of.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/18/2017 08:08 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/21/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Tyler V. on 08/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"time"
they are a bit slow
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 11:44 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/18/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
PATRICIA H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Patricia"
Courteous staff. Timely service. Clean waiting room and restrooms.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 03:39 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/16/2017

We are happy to hear this! Thanks for taking the time to give us your feedback. We are so pleased you had a good experience at Grayson Hyundai. Our goal is to provide customer satisfaction.
Thank you again for your positive review! If you need anything else, contact me at aferrer@graysonauto.com

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Recall Visit"
Hyundai service managers are always friendly, pleasant and helpful.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:40 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/15/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Safety Recall"
Repair was done quickly and professionally.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:28 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/15/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Jo H. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jo Hoy"
Friendly and Professional
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/15/2017 08:38 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/15/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Verified Customer on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Out of town rescue."
Was able to get in without an appointment on a Saturday morning to repair issue that occurred at 4 pm the day prior. Friendly staff - clean facility.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 08:32 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/15/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great friendly and timely service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/12/2017 06:59 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/14/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
John M. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly & courteous staff. "
Usually gets my car in right away.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/12/2017 06:36 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/14/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Sung K. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
best service
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 01:15 PM
Alex F., Service Manager at Grayson Hyundai responded on 08/11/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Bhanu H. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful "
They addressed the issue quickly and resolved it satisfactorily.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 10:56 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/11/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Verified Customer on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt appointments, courteous service contact person (Clayton) "
Excellent service.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 10:04 AM
Alex F., Service Manager at Grayson Hyundai responded on 08/10/2017

Thanks for the survey. We apprecaite the opportunity to have you as our customer

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com
Displaying Review 1 - 20 of 990 in total