We are sorry you had an issue with your Caravan . Here at Grizzly we pride ourself on customer service . We would have promptly taken care of any concern you had with a quick phone call or stop by to rectify the problem . I see we serviced your vehicle on July 28th . We installed a new radiator and automatic transmission cooler . I appoligize for any mis communication and feel free to contact us at any time . Thanks Again !!