Gulf Coast Auto & Truck Repair


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

627 Reviews

ReScore Reviews™ (1)

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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
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Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 2 days ago
Review for Gulf Coast Auto & Truck Repair
Rayenell G. ReScore Review on 01/13/2016
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
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Rayenell said they took care of everything to her satisfaction.
Category: Service
Service Date: 01/05/2016
Review Created: 01/07/2016
This review was collected via phone interview by Customer Research Inc.

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Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Rayenell's husband. He said it was not a very good service with this business. They set up an appointment to have something done that they could not do. They really put his wife out and inconvenienced her. They told the business what they needed to have repaired, and his wife went to the business and waited 2 hours before they told her they could not repair the vehicle.
Category: Service
Service Date: 01/05/2016
Review Created: 01/07/2016
This review was collected via phone interview by Customer Research Inc.
Frank P. at Gulf Coast Auto & Truck Repair responded on 01/12/2016

I can certainly understand Rayenell husband’s disappointment but I think he is a bit confused. His disappointment is with the local Mercedes dealer and not us. After the local Mercedes dealer discovered they could not help Rayenell they directed her to us for the fix. Rayenell brought her Mercedes in to us for repairs. We gladly took the vehicle in and performed the repairs while she waited. She waited patiently in our waiting room for about an hour and then she was on her way. The charges were minimal and as far as we know she was more than pleased with our service. Perhaps this review needs to be revisited and fact checked more accurately.