Review for Gullo Toyota Collision Center
Lisa K. on 09/04/2015
Lisa said she was told her vehicle was ready, so she took off work to go get it. When she got to this business, there were many things still wrong with it. The staff insisted she take it at that time. They are closed on the weekends. When she had stopped to get gas, she could not get out of the vehicle. Once she found a way out of the vehicle, it would not lock. The windows makes noise and the mirrors would not work. The rear mirror was wobbly. All these things were working fine when the vehicle went in but are now not working. The vehicle was dirty when she picked it up, the tire's cap was missing, and the glove box was not fixed. She went back first thing Monday morning, and they gave her with a rental car but argued with her over the cost of repairs. When the vehicle was picked up, the glove box was still broken. Even though the business had fixed tint on one window, it was still not right, as well as rear window. There was a plastic bag with a part to her glove box inside. The business told her the bag was trash, so she tossed it. However, later she was blamed by the business because she threw the bag away, so the part was then missing. Christen pressured her to pick up her vehicle at a certain time but it was delayed a week and was not sure why.
Service Date: 08/28/2015
Review Created: 09/04/2015
This review was collected via phone interview by Customer Research Inc.