Review for Gullo Toyota Collision Center
Tim H. on 09/30/2011
Tim said he didn't rate his overall experience with this business higher, because this business damaged his vehicle, and blamed him for the damage. Tim brought his vehicle in for bumper damage, but when he picked up his vehicle he noticed this business had scratched his wheel. When he called the person who helped him with everything about the scratch, he was told to bring it in so he could have a look at it. Tim's girlfriend brought the vehicle to the person who helped Tim with everything to check out the wheel damage. After his girlfriend came home Tim spoke with the person who helped him with everything, and the person told Tim this business did not scratch the wheel. He also told Tim his girlfriend admitted to scratching the wheel. He informed Tim he had pictures of the vehicle when it came in, and that Tim signed off on the scratch on the wheel prior to them repairing the bumper. He told Tim he was lying about them scratching the wheel, and someone must have hit a curb. Tim remarked the person who helped him with everything lied about his girlfriend, and he lied about Tim signing anything indicating there was a scratch on his wheel which wasn't related to the bumper damage prior to this business working on his vehicle. Tim spoke with this business's boss, heard the person who helped him with everything talking when they were on the phone, and the boss told Tim they weren't taking care of the damage, because they didn't scratch the wheel. Tim works for a tire shop, and pointed out he could get a new wheel at a discount, but it isn't his responsibility to take care of the scratch issue when this business caused it. Because of the above, he didn't rate the way he was treated by this business higher. He was told he would get his vehicle back in 12 days, but it was ready in 8.
Service Date: 09/21/2011
Review Created: 09/30/2011
This review was collected via phone interview by Customer Research Inc.