Gustafson Brothers Service Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4121 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 1 day ago
Ahmad K. on 07/25/2016
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Ahmad said everything was as expected. They even washed his vehicle.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Josh B. on 07/25/2016
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Josh said the service at this business was quick and easy and no hassles. He would recommend them.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Rick W. on 07/25/2016
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Rick said he had an emergency and this business was able to perform the services quickly.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Tom R. on 07/25/2016
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Tom said he has to take his vehicle back to this business because he is having a minor issue with it.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Anthony T. on 07/25/2016
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Anthony said the employees at this business were informative. His experience with them was quick and easy.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Mike B. on 07/25/2016
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Mike said he's a very satisfied customer and always gives the business the highest praises.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Shauna D. on 07/25/2016
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Shauna said she has always had good service at this business. They are quick, prompt and friendly. She would recommend them for service.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Donna P. on 07/25/2016
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Donna said this business fixed her vehicle. She suggested that they have better communication on when the vehicle would be ready to pick up.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Kristin A. on 07/25/2016
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Kristin said the business provided great, professional and efficient service and was very satisfied.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Veronica F. on 07/25/2016
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Veronica said the employees do good work and are very communicative. It is nice to know there is a mechanic that is very knowledgeable with her older vehicle. This business could serve her better by having lower prices.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Phyllis E. on 07/25/2016
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Phyllis said the business always gives the best service as well as very good and friendly customer service.
Category: Service
Review Created: 07/25/2016
This review was collected via phone interview by Customer Research Inc.
Anita M. on 07/22/2016
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Anita said the receipt she received was not signed. Neither, did it mention how long the warranty lasted on the battery. She called Jose and requested that he send some sort of letter, or information that lets her know when the battery clocks out. She trusts them, but has not received anything and it has already been a week.
Category: Service
Review Created: 07/22/2016
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 08/23/2016

Hello Anita thank you for reaching out. We do not provide a signed copy of a the receipt. Similar to credit card transactions we the merchant keep the signed copy. You are more then welcome to sign the copy of the invoice you have.

To make it convenient manufactuers no longer provide us with paper copies of warranties. The warranty lives on the battery itself via a bar code. This way regardless of where you are, you have a "copy" of your warranty.

I hope this helps, please feel free to reach out to us if you have any additional questions.

Thank you!
Cynthia Varnell

714 847 5600 ext 259

Matt W. on 07/20/2016
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Matt said he liked the service and staff at the business.
Category: Service
Review Created: 07/20/2016
This review was collected via phone interview by Customer Research Inc.
Thomas D. on 07/20/2016
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Thomas said the employees at this business were helpful, nice and friendly. The service was efficient and fast.
Category: Service
Review Created: 07/20/2016
This review was collected via phone interview by Customer Research Inc.
Chris M. on 07/20/2016
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Chris said he has never been treated in such a friendly way at a service facility like he has been treated by this business. They greeted him with a smile and provided good service. After the work, his vehicle runs well but it was their friendliness that got to him.
Category: Service
Review Created: 07/20/2016
This review was collected via phone interview by Customer Research Inc.
Paul L. on 07/20/2016
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Paul said he has had nothing other than positive experiences with this business when going to them for service. The staff is very helpful and knowledgeable. He appreciated his service advisor, Eric, who took his time explaining things in great detail.
Category: Service
Review Created: 07/20/2016
This review was collected via phone interview by Customer Research Inc.
Faye T. on 07/18/2016
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Faye said she has been using this business for 21 years and they always do exactly what she wants. She stated they do not push service she does not need. She also mentioned Jose is wonderful.
Category: Service
Review Created: 07/18/2016
This review was collected via phone interview by Customer Research Inc.
Sonia G. on 07/18/2016
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Sonia said Eric is the best. The employee at the front desk was friendly, efficient and courteous. Everyone there was wonderful.
Category: Service
Review Created: 07/18/2016
This review was collected via phone interview by Customer Research Inc.
Dorothy S. on 07/18/2016
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Dorothy said the business is just great, her daughter and friends get their vehicle's service there. Every employee at this facility is just so nice and really helpful.
Category: Service
Review Created: 07/18/2016
This review was collected via phone interview by Customer Research Inc.
Susan G. on 07/18/2016
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Susan said this business met all of her standards. The staff there are very honest, they did everything they said they were going to, and they did a great job all around.
Category: Service
Review Created: 07/18/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 4121 in total