Gustafson Brothers Service Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4179 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 2 days ago
Mike L. on 08/26/2016
Recommended badge inactive Recommended
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Mike said he had a good experience but it was too expensive and due to this he would not recommend them.
Category: Service
Review Created: 08/26/2016
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 09/07/2016

Mike thanks for the feedback. We would love to talk to you further and see what you felt was out of line with our pricing. We agree automotive repair is not cheap. However we are priced competitively to stay on top of the latest in technology, changing laws and regulations, and recruiting and employing the best talent.

Richard M. on 08/26/2016
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Richard said this business did everything he wanted them do and they were very good.
Category: Service
Review Created: 08/26/2016
This review was collected via phone interview by Customer Research Inc.
Bruce H. on 08/25/2016
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Spoke with Kiley. She said this business has great service.
Category: Service
Review Created: 08/25/2016
This review was collected via phone interview by Customer Research Inc.
Thomas A. on 08/25/2016
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Thomas said they put his manual in a nice plastic sleeve. The staff responded to his phone calls and emails. He called around and no other business would give him a quote. They got the job done but he does have some qualms. The job was very simple so it should not have taken a long time. They forgot to pack his bearings. He had given them instructions on how to do it and they had to reference the documents a couple of times. He took his axle off of his vehicle and took it to the business for service. They took 3 days to complete the service. He was not given a time of completion. He dropped it off over the weekend and they finished the work by Tuesday or Wednesday but should have been done by Monday. They have quite a few amenities. he service should not have cost $180.
Category: Service
Review Created: 08/25/2016
This review was collected via phone interview by Customer Research Inc.
Mike G. on 08/25/2016
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Mike said they did a really good job at getting the work in a timely manner.
Category: Service
Review Created: 08/25/2016
This review was collected via phone interview by Customer Research Inc.
Jerome B. on 08/25/2016
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Jerome said this business is honest and they explain their work. The business has been consistent over the years.
Category: Service
Review Created: 08/25/2016
This review was collected via phone interview by Customer Research Inc.
James T. on 08/25/2016
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James said he was massively happy with the work that was done. They did an outstanding job. The person he worked with was a very cool dude and he really appreciates the follow up call.
Category: Service
Review Created: 08/25/2016
This review was collected via phone interview by Customer Research Inc.
Russell J. on 08/25/2016
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Russell said the work was reliable, the communication was good, the prices were good and they finished in a timely manner. They should continue doing everything the way it is.
Category: Service
Review Created: 08/25/2016
This review was collected via phone interview by Customer Research Inc.
Frank P. on 08/24/2016
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Frank said about six months ago there were two women who worked at this business and he is not sure if they are there anymore but it seemed like work was a burden to them. He felt when he would call, they were not welcoming and one of the women was hostile. They have a different lady now that is friendly, accommodating and welcoming. That first person is the first line of selling and is important. The service was outstanding and Fernando was wonderful and made every effort to explain and solve the problem.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
Viola E. on 08/24/2016
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Viola said the business is very polite, kind and kept her up to date.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
Cheryl M. on 08/24/2016
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Cheryl said the service was excellent.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
Brian M. on 08/24/2016
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Brian said the staff at the business was pleasant and efficient.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
Ron T. on 08/24/2016
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Ron said he liked Fernando, his service advisor, because he got back to him really quickly and he was nice. They did take a day longer than he was expecting because of a parts delay. They could also serve him better by lowering their prices.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
James D. on 08/24/2016
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James said this business was very accommodating and their employees were polite. They did everything for him but forgot to fill his windshield wiper fluid. It would be great if they had better parking.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
David W. on 08/24/2016
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David said they did a good job and took care of him in a timely manner.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
Judy H. on 08/24/2016
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Judy said the employees at this business did what she needed them to do.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
John W. on 08/24/2016
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John said he liked how this business had everything laid out. He came in on a last minute request and they were able to finish his vehicle within 40 minutes.
Category: Service
Review Created: 08/24/2016
This review was collected via phone interview by Customer Research Inc.
Ryan H. on 08/23/2016
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Ryan said he received good service at a reasonable price.
Category: Service
Review Created: 08/23/2016
This review was collected via phone interview by Customer Research Inc.
John S. on 08/23/2016
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John said he was satisfied with the service.
Category: Service
Review Created: 08/23/2016
This review was collected via phone interview by Customer Research Inc.
Cheryl B. on 08/19/2016
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Cheryl said the business took very good care of her and provided perfect service. Fernando handled everything beautifully as well as a delight to work with. They gave exceptional service.
Category: Service
Review Created: 08/19/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 4179 in total