Gustafson Brothers Service Center

Reviews (2955)

rating 4.8185823rating 4.8185823rating 4.8185823rating 4.8185823rating 4.8185823

Recommend?
99%

ReScore (2) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.5rating 3.5rating 3.5rating 3.5rating 3.5
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
Steve said he was not happy with the fact that the service advisor was telling him things that needed to be done to his vehicle that were not needed. When asked if she was sure it needed to be done, she was uncertain and had not checked. She told him that he needed a front end alignment when he just had one and when she went to check. She acknowledged that he was right and it was not necessary. He would not recommend for the reasons stated.
Category: Service
Review Created: 06/26/2014
This review was collected via phone interview by Customer Research Inc.
Ju-an said this business was fast. Her service advisor was very nice, polite and knowledgeable.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Tom said that they always do a good job on the vehicles. He said they do not ever over charge and they always try to fix the vehicle in the most economical way possible.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Blackie said this business has good service and did good work.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Alex said service was very easy and pleasant.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Connie said Jose is exceptional.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
James said he likes this business because they are fast and the service is always good. He has been going there for years, ever since the 1970's. Jose, his service manager, is a really great guy.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Eric said this business does good work and their prices are good.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Todd said the service was great.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Tony said business was really good and the prices are fair. He mentioned that his service advisor, Julie, was helpful and provided great customer service.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Blas said he has been going to the business for a while and he always receives good service. They should just keep doing what they are doing. They are doing a good job.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Steven said this business did a good job in a timely manner for a reasonable price. He said he also loved the way they washed his vehicle.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Clare said this business makes her feel comfortable and she likes the way she is greeted when she takes her vehicle to them. She said her service advisor is very nice and she appreciates the service they provide. She is unsure if she is completely satisfied with the quality of service work because she does not know what work was done. She said the business could serve her better by offering lower prices.
Category: Service
Review Created: 06/25/2014
This review was collected via phone interview by Customer Research Inc.
Joshua said this business did a great job for him and he is real happy with the results.
Category: Service
Review Created: 06/24/2014
This review was collected via phone interview by Customer Research Inc.
Jennifer said the staff at this business is personable and nice. She always has a good experience at this business.
Category: Service
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
Denise said they are always efficient and thorough.
Category: Service
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
Sandie said they took care of everything she wanted done to her vehicle. The work was done quickly with the right price. Her vehicle was done quicker than she expected. They did a great job. The business could move closer to her.
Category: Service
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
Spoke with Leonard. He said his family has been using this business since they opened, and they have always had good service. They could have gone into more detail about what was wrong with his vehicle. A lot of things went wrong at once and he was kind of suspicious. He chose not to elaborate further. He realizes things happen, and he trusts them.
Category: Service
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
TJ said the business did everything he wanted them to do for a good price.
Category: Service
Review Created: 06/21/2014
This review was collected via phone interview by Customer Research Inc.
Mike said they did a pretty good job but it took longer than expected. It took about one week longer because there was more work to be done. Therefore, his vehicle was not finished in a timely manner. It was one week late. However, the vehicle is running beautifully.
Category: Service
Review Created: 06/19/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 2955 in total
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