Gustafson Brothers Service Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4380 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 1 day ago
Bill P. on 01/21/2017
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Bill said the staff at this business did everything he asked them to. They let him know there were other things it needed and how much it would cost. Everything came out how they said it would and he would recommend them for service.
Category: Service
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Kelly P. on 01/21/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kelly said her credit card was stolen at this business. She called in the morning and the business didn't have it. She called her bank and cancelled it but someone had already used it. Other than that, her service was fine.
Category: Service
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 01/23/2017

Kelly,
It was great speaking to you on the phone today. Sorry to hear about what happened to your card. As discussed we will investigate to see how it got misplaced.

Thank you!

Jim K. on 01/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jim said there is always room for improvement.
Category: Service
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Rosemary C. on 01/21/2017
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Rosemary said this business has been out of this world for the past 20 years and is one of the best. Jose is fabulous, does a wonderful job and he let's her know what needs to be serviced now and what can wait. She can feel safe after he services her vehicle. He makes sure it's safe enough that even her mother can drive it. She suggested keeping Jose on forever. The girls at the front and everyone else is courteous, friendly and great.
Category: Service
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
James D. on 01/14/2017
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James said the staff at this business did what he asked them to do in a timely manner and the staff was great.
Category: Service
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
Alexis A. on 01/14/2017
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Alexis said the business is efficient and their customer service is good.
Category: Service
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
Carol G. on 01/13/2017
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Carol said the business has good customer service. Not just with her but with other customers. They are great.
Category: Service
Review Created: 01/13/2017
This review was collected via phone interview by Customer Research Inc.
John S. on 01/12/2017
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John said the business was really good but they incorrectly diagnosed the problem. They were straightforward.
Category: Service
Review Created: 01/12/2017
This review was collected via phone interview by Customer Research Inc.
Keith D. on 01/11/2017
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Keith said it was his first time using the business. Everything worked out well.
Category: Service
Review Created: 01/11/2017
This review was collected via phone interview by Customer Research Inc.
Steve P. on 01/11/2017
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Steve said the employees are great people but it took longer than he expected for his vehicle to be repaired due to a parts delay, and it was more expensive than he expected.
Category: Service
Review Created: 01/11/2017
This review was collected via phone interview by Customer Research Inc.
Mark G. on 01/10/2017
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Spoke with Robin. She said she was happy.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Madison L. on 01/10/2017
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Madison said she was satisfied with her overall experience. She made an appointment with this business and when she arrived, she was told there was no appointment scheduled. She knew for a fact that she scheduled an appointment, which was inconvenient for her.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Robert M. on 01/10/2017
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Robert said he has gone to this business for a long time and he likes their service.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Katie J. on 01/10/2017
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Katie said this business did a good job on her vehicle. She said she feels there is always room for improvement. Eric did a good job and he kept her updated on the status of her vehicle. She appreciated that they provided transportation as her vehicle was being serviced.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Steve L. on 01/10/2017
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Steve said the staff at this business is professional and they provide quality work. Their prices are fair and he did not receive any unexpected surprises. He appreciates them providing transportation as the service is being completed. They have been amazing to deal with.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Eric L. on 01/10/2017
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Eric said the service is perfect. There was a quick turnaround time and he is very happy he decided to have his vehicle serviced there.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Justin C. on 01/10/2017
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Justin said this business had everything completed within the time they estimated. They are friendly and courteous. They could serve him better by having more flexible hours of operation.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Jeff P. on 01/10/2017
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Jeff said this business is conveniently located nearby to him.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Brian F. on 01/09/2017
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Brian said they did an excellent job. The person who helped him at this facility did an excellent job from start to finish. He was thorough about how much the service would cost. He was gracious enough to explain everything in detail and ask if he was okay with price.
Category: Service
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Steve P. on 01/09/2017
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Steve said all his conversations with this business were professional and the problems his vehicle was having were solved in a professional and timely manner.
Category: Service
Review Created: 01/09/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 4380 in total