Gustafson Brothers Service Center

Reviews (3428)

rating 4.8213294rating 4.8213294rating 4.8213294rating 4.8213294rating 4.8213294

Recommend?
99%

ReScore (2) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.5rating 3.5rating 3.5rating 3.5rating 3.5
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
David said this business kept promising that his vehicle would be done the next day but it was not and they did this a couple of times. They promised his vehicle would be ready on Monday, but he did not get his vehicle until Thursday. The reason for the delay was due to them not having his vehicle ready. He was not satisfied with the communication because this business told him his vehicle would be ready the next day when it wasn't. They could serve him better by having better timing as to when a vehicle is going to be ready. Other than that, he was satisfied with the work they did.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 06/30/2015

We absolutely share your frustration. It is our goal to meet or exceed our promise times. As you know the repairs to your vehicle were complex, and the job took longer than expected to get the job done right. Thank you for sharing your feedback. We look forward to exceeding your expectations at your next visit.

Edward said this business was very prompt, which made for a great experience.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Julie said she received great service from this business and is very happy.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Sean said he has always been satisfied with the work done by this business. He liked the complimentary shuttle they provided. Ted was great.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Phil said he is happy with the service.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Terri said she had to return to the business to get the vehicle washed, but everything else was good.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Matt said this business did exactly what was needed and went further with the diagnosis when asked by him.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Glenn said this business provides nothing but good service.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Natalie said she went to this business and the service advisor was right there. He took her vehicle and gave her a time to be back. When she got back everything was done and they told her to drive it around for a bit but if she needed to she could bring it back. She is happy.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Beatrice said she was beyond satisfied with this business and the service was excellent. They took care of her needs and she was very pleased. George, the service manager, was great and Eden, an employee at the front desk, was helpful. They are her new one stop business and she said she feels she can go to them for all her vehicle needs.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Wayne said the business took care of him in a timely manner and everyone was nice to him. He was treated royally by the new employee. It is a little expensive, but he said one gets what one pays for.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Inez said the business is very helpful and took care of her vehicle quickly. She likes the service she receives there.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Cassidy said the customer service at the business was great and a staff member named David Hodges was wonderful.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Sage said this business is really awesome and everything was good during his visit.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Yoni said she has been going to the business for over 30 years. Her last visit was a pleasant experience and the technician was excellent. She said the business could serve her better if they could provide loaner vehicles for overnight service. She stated understands if the business can not afford that and knows they have a shuttle service.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Jackie said this business did everything right and perfectly.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Lyla said she had her shocks replaced on her vehicle and she was expecting a not so bumpy ride, but nothing seems to have changed and it almost seems worse.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
Tatiana said she was very satisfied with the easy and good service the business provides.
Category: Service
Review Created: 06/16/2015
This review was collected via phone interview by Customer Research Inc.
Peter said this business provided good service. His vehicle was finished on time and the service was priced well.
Category: Service
Review Created: 06/16/2015
This review was collected via phone interview by Customer Research Inc.
Don said the business is always good and dependable.
Category: Service
Review Created: 06/16/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 41 - 60 of 3428 in total
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