Gustafson Brothers Service Center

Reviews (2998)

rating 4.8196527rating 4.8196527rating 4.8196527rating 4.8196527rating 4.8196527

Recommend?
99%

ReScore (2) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.5rating 3.5rating 3.5rating 3.5rating 3.5
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
Patricia said everything seems to be fixed and they did not pressure her into having other services done.
Category: Service
Review Created: 04/22/2014
This review was collected via phone interview by Customer Research Inc.
Corey said the service was wonderful. They were helpful and they washed his vehicle for free.
Category: Service
Review Created: 04/22/2014
This review was collected via phone interview by Customer Research Inc.
Martha said the vehicle was promised for noon but when she arrived, the employee handling the service was not available. She had to wait for him to return to get her vehicle. Due to having to wait for the employee to return to have her vehicle released, the vehicle was not completed as promised. They could serve her better by being aware of their customer's time restraints.
Category: Service
Review Created: 04/22/2014
This review was collected via phone interview by Customer Research Inc.
Scott said the customer service was excellent.
Category: Service
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
Katherine said they always do great work.
Category: Service
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
Katy said Ron treated her very well.
Category: Service
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
Jeff said this business did a great job on his vehicle.
Category: Service
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
Julie said this business was very accommodating. All of her questions were answered and she did not have a bad experience.
Category: Service
Review Created: 04/21/2014
This review was collected via phone interview by Customer Research Inc.
Nancy said this business is nice, they have fair prices and she will be returning to the business. She stated they did not leave her feeling as if she was overcharged like past experiences with other businesses. She already recommends the business.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Carl said this business did a good job.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Nancy said this business is the best. She has been going to them for over 30 years.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Randy said the business always does a great job and the service is really good.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Mike said he has been going to this business for twenty-five years. He said his vehicle was delayed by thirty minutes because they had a communication issue but he chose not to elaborate further. He said he thinks this business could serve him better if they went back to their old roots and would try to up sell less.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Ed said this business diagnosed the problem, gave him an estimate and fixed his vehicle quickly.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
ReScore
rating 5rating 5rating 5rating 5rating 5
Recommended?
Yes
Improvement
Original
rating 3rating 3rating 3rating 3rating 3
Spoke with Mrs. Roy O. She said the issue has been resolved. She said she realized the unspecified issue was on her part and not the fault of the business.
rating 3rating 3rating 3rating 3rating 3
Recommended?
Yes
Roy said the business quoted him $35 and charged him about $50 for an oil change and so he was unhappy with his experience and the communication.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 04/22/2014

Roy,
Thank you for taking Jose's call. We are glad we were able to clarify that the oil change was $35, the additional cost was teh air filter.

Thank you!

Bob said this business always does good work.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Paula said when she picked up her vehicle the engine light was on. She took her vehicle to an specified Honda dealership where they replaced the sensor light. The business could serve her better by being more thorough.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 05/21/2014

Paula,
This vehicle came in as the result of an accident. We were giving specific instructions to only fix a portion of the damage caused by the accident.

We would be more than happy to check out any pending mechanical issues you are having.

Stacey said the customer service of Julie, the service advisor, is awesome.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Jim said he really like his service advisor, Jose. He is professional and honest.
Category: Service
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Jeff said the overall service experience was great. The business is good and provides excellent service. The vehicle is running a lot better since the service. It is very old so there is still a clunking. The lady assisting him was really nice. They always communicate very well.
Category: Service
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 161 - 180 of 2998 in total
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