Gustafson Brothers Service Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4266 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 6 days ago
Brian on 08/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Brian said he has been a long time customer of the business. He has always found them to be very honorable and honest. They are unique in the fact they stand behind the work they do and the vast knowledge the service department has in all types of vehicles.
Category: Service
Review Created: 08/13/2016
This review was collected via phone interview by Customer Research Inc.
Mary B. on 08/13/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mary said the business, especially Jose, was great. They've always been very good and she has been a customer for 25 years.
Category: Service
Review Created: 08/13/2016
This review was collected via phone interview by Customer Research Inc.
Ann B. on 08/13/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ann said she had an issue with the cost of the service. When she called prior to the appointment, the quoted cost was $85. After the service was performed, she was charged $110. She was dissatisfied with her service advisor because he was the one who listed the quoted price and it was incorrect.
Category: Service
Review Created: 08/13/2016
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 09/12/2016

Ann please contact us so we can understand your concerns. I can be reached at 714 847 5600 ext 259.

Thank you!

Cynthia Varnell

Greg W. on 08/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Greg said he really appreciates their honesty when they could not address his problem. They sent him to the dealership.
Category: Service
Review Created: 08/12/2016
This review was collected via phone interview by Customer Research Inc.
Trevor C. on 08/11/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Trevor said the business provided smooth and fast service and they were also nice and friendly.
Category: Service
Review Created: 08/11/2016
This review was collected via phone interview by Customer Research Inc.
John B. on 08/11/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
John said there was an issue with the time they were to pick him up.
Category: Service
Review Created: 08/11/2016
This review was collected via phone interview by Customer Research Inc.
Jared G. on 08/11/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jared said he was satisfied with this overall service experience because they were very helpful and knowledgeable. They got everything done they needed to do.
Category: Service
Review Created: 08/11/2016
This review was collected via phone interview by Customer Research Inc.
Joann L. on 08/10/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joann said the business was very easy to work with, she told them she would need a ride and they took care of that for her. They were very professional, she just had no idea her vehicle needed so much done to it. The vehicle seems to be driving very well now.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Kevin A. on 08/10/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kevin said the business fixed his coolant problem. The service was done in a timely manner. The business discounted the service, since he brought in his own parts to put in the vehicle.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Janet C. on 08/10/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Janet said she goes to this business to get her vehicle serviced because they treat her correctly. She will keep coming back.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Frank M. on 08/10/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Frank said he was very satisfied and this business did well.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Michael B. on 08/10/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Michael said the employees at this business were extremely nice and very calm. He mentioned he asked them some questions, and they answered him. He expressed he has no complaints and he had a lovely experience with them.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Sommer L. on 08/10/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Sommer said she appreciates the mechanic at the business. They were fast, efficient and did everything they could do.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Mike D. on 08/10/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Mike said he appreciates the business' level of communication and transparency.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Megan M. on 08/10/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Megan said everyone was super sweet and it was very timely.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Raymond R. on 08/10/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Raymond said this business could be less expensive.
Category: Service
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Michael G. on 07/28/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Michael said every time he goes to the business to get his oil changed, the business rotates his tires and every time they rotate his tires another one breaks. Just these last 3 to 4 times he has gone to the business for his oil changes, they have rotated his tires and the bolts break. Making it difficult for him to drive his vehicle. The part is $4 but he is getting really frustrated the business keeps breaking the bolts on his vehicle. The only time a bolt has not broken on his vehicle was when he told them not to rotate his tires. It is on the same front right tire too. He does not have that kind of money to be spending on the same repair for his vehicle.
Category: Service
Review Created: 07/28/2016
This review was collected via phone interview by Customer Research Inc.
Dennis H. on 07/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dennis said he's very satisfied with the service provided by the business.
Category: Service
Review Created: 07/27/2016
This review was collected via phone interview by Customer Research Inc.
Liz S. on 07/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Liz said they fixed her vehicle.
Category: Service
Review Created: 07/27/2016
This review was collected via phone interview by Customer Research Inc.
Chris C. on 07/27/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chris said this business got his vehicle in for an appointment in a short notice, which was very nice. The work provided appears to be done very well.
Category: Service
Review Created: 07/27/2016
This review was collected via phone interview by Customer Research Inc.
Displaying Review 161 - 180 of 4266 in total