Gustafson Brothers Service Center

Reviews (3412)

rating 4.8221338rating 4.8221338rating 4.8221338rating 4.8221338rating 4.8221338

Recommend?
99%

ReScore (2) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.5rating 3.5rating 3.5rating 3.5rating 3.5
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
Carla said the business is great. She had to wait an extra 15 minutes because they had to order a part, but it was not an issue.
Category: Service
Review Created: 03/27/2015
This review was collected via phone interview by Customer Research Inc.
Dennis said the business did a good job on his vehicle.
Category: Service
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
Justin said Eric was awesome and quick. His vehicle drives straight now.
Category: Service
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
Crissy said the business did fine. They took a little long than she thought it should take.
Category: Service
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
Natasha said the business has excellent service and accommodated her when she needed a rental car to get to a funeral.
Category: Service
Review Created: 03/26/2015
This review was collected via phone interview by Customer Research Inc.
Jamie said she was pleased with the price and the service at this business.
Category: Service
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Bruce said the business did a great job.
Category: Service
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Jessica said she was not satisfied with the communication because she had to call four times to get an appointment scheduled.
Category: Service
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Julie said this business helped out as much as they could and the service was perfect.
Category: Service
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Kathy said everything with this business was fine. The service advisor answered her questions and was very nice.
Category: Service
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Tom said the business provides A plus service and is the reason he takes all of his vehicles to them.
Category: Service
Review Created: 03/25/2015
This review was collected via phone interview by Customer Research Inc.
Glenn said he was charged for an assessment and he felt that since he was a regular customer, he should not have been. He would like to see more open dialog about preventative measures and ways to reduce repair costs.
Category: Service
Review Created: 03/21/2015
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 04/03/2015

Thank you so much for your feedback Glenn.

Unfortunately depending on the type of diagnostic assessment needed there may be a charge.

We look forward to open dialog on how we can save you money in repairs by being pro-active about maintenance.

Thank you!

Mark said he liked the service at the business.
Category: Service
Review Created: 03/19/2015
This review was collected via phone interview by Customer Research Inc.
Debbie said she liked how they really worked with her and fixed the most urgent issues with her vehicle. They did not try to upsell.
Category: Service
Review Created: 03/19/2015
This review was collected via phone interview by Customer Research Inc.
Spoke with Joanne. She said she and Peter have been using this facility for years and they always receive top notch service.
Category: Service
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
Pamela said everyone at this business was very nice and they performed the service on her vehicle faster than she expected. She was satisfied with the service, but she is still having trouble with the trunk closing and will be returning to the business at her earliest convenience regarding this matter.
Category: Service
Review Created: 03/18/2015
This review was collected via phone interview by Customer Research Inc.
Richard said this business found the problem with his vehicle and fixed it. He would like to see cheaper prices.
Category: Service
Review Created: 03/17/2015
This review was collected via phone interview by Customer Research Inc.
Jim said this business finished the repairs as expected.
Category: Service
Review Created: 03/16/2015
This review was collected via phone interview by Customer Research Inc.
Mike said this business did a good job, but they cost a lot. The mechanic helped a lot.
Category: Service
Review Created: 03/14/2015
This review was collected via phone interview by Customer Research Inc.
Elizabeth said this business always has good service, but they should be faster.
Category: Service
Review Created: 03/14/2015
This review was collected via phone interview by Customer Research Inc.
Displaying Review 161 - 180 of 3412 in total
0 out of 5


Click a star to enter your rating. 5 stars is the highest.
What makes the place so great (or not) in just a few words.
format mm/dd/yyyy
About You
We only ever display the first letter of your last name.
Your email address is never published on our website. This is for verification purposes.
By clicking on the button, you agree to the Terms of Service
Send a Message