Gustafson Brothers Service Center

Reviews (3251)

rating 4.8206615rating 4.8206615rating 4.8206615rating 4.8206615rating 4.8206615

Recommend?
99%

ReScore (2) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.5rating 3.5rating 3.5rating 3.5rating 3.5
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
Kirk said they got some dirt on the headliner of his vehicle, but he thinks it will wash off. They are doing a good job.
Category: Service
Review Created: 11/19/2014
This review was collected via phone interview by Customer Research Inc.
Alicia said the employees were very courteous, friendly and they helped her with her vehicle.
Category: Service
Review Created: 11/19/2014
This review was collected via phone interview by Customer Research Inc.
Dave said they were very prompt and gave him good feedback.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Manny said the business told him what they were going to do and did what they said.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Guadalupe said he feels the service was crazy expensive and he was overcharged for the job they did. Also, he stated he was quoted a different price when he came in than when he made the appointment and he is pretty sure the radiator that was installed is a previously used part. For these reasons, he would not recommend this business for service.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 11/20/2014

Guadalupe,
Please call us regarding your expereince. We would like to address your concerns. We went over pricing and got financial approval from you before we began any repairs.

Rest assured as stated on the invoice you signed and received all your parts are new and they come with a 24 month, 24,000 warranty.

Thank you!
Cynthia Varnell

Ryan said he received good service at the business and in a timely manner. He said they could be cheaper.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Colin said his vehicle would not start and he had it towed to this business on Thursday night. They did not start working on it till the next day, which was fine because it got there late. They found it had a bad starter and they replaced it. That Friday night he went to pick up the vehicle but it still would not start. On Saturday he never got word from them really until it was ready after their closing time and he picked it up then. The vehicle worked alright over the weekend but the next week his battery died. He said he was bummed that they did not catch the battery sooner and that was why the vehicle was not working. He said they need to work on their communication based on the lack of communication he had that Saturday.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Curtis said the service this business performed on his vehicle was done in a timely manner, and correctly.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Spoke with Michelle. She said everything was fine.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Joey said they were done in a timely manner. They were quick. He had to go back to school and they had his vehicle ready in a day and a half. It was great. He has no issues with them. They always do a good job.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Jeannette said this business' work is very good and the employees there are pleasant.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Mike said this facility did the job right the first time. He did not need to go back and has always been satisfied.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Don said they did such a great job he is going to start bringing both vehicles in for all of the repairs that are needed.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Karl said this business was very good. He does not have any problems there, they are courteous, they stand behind their work, and he likes to do business with them. He was absolutely satisfied with the courtesy of his service advisor. He said the quality of work performed has been so far so good. He recommends them all the time to other people.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Reid said the business takes care of the issues and keeps him informed. He has used them for years and is happy with them.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Spoke with Tara. She said the business got her vehicle done in a very timely manner and provided her with shuttle service, which was very convenient. She mentioned that they are the best little business around and she is happy to have them in town.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Mike said he thought the report for future services was pushy, but the service was great.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Lyla said this business has good service.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Janet said they were very professional and she felt confident they could handle it. She was very satisfied.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Scott said the service was quick, they cleaned his vehicle at no charge and the front desk ladies were nice.
Category: Service
Review Created: 11/18/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 161 - 180 of 3251 in total
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