Gustafson Brothers Service Center

Reviews (2982)

rating 4.8195309rating 4.8195309rating 4.8195309rating 4.8195309rating 4.8195309

Recommend?
99%

ReScore (2) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 3.5rating 3.5rating 3.5rating 3.5rating 3.5
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
Paula said when she picked up her vehicle the engine light was on. She took her vehicle to an specified Honda dealership where they replaced the sensor light. The business could serve her better by being more thorough.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 05/21/2014

Paula,
This vehicle came in as the result of an accident. We were giving specific instructions to only fix a portion of the damage caused by the accident.

We would be more than happy to check out any pending mechanical issues you are having.

Stacey said the customer service of Julie, the service advisor, is awesome.
Category: Service
Review Created: 04/19/2014
This review was collected via phone interview by Customer Research Inc.
Jim said he really like his service advisor, Jose. He is professional and honest.
Category: Service
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Jeff said the overall service experience was great. The business is good and provides excellent service. The vehicle is running a lot better since the service. It is very old so there is still a clunking. The lady assisting him was really nice. They always communicate very well.
Category: Service
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Tracy said Ron was excellent and she really trusts him. The business had her vehicle for an extra day due to a parts delay. She really enjoyed that the business compensated the extra day on her rental car. The pricing was a little high. She said she also wished the business did a better job explaining the repairs done to her vehicle.
Category: Service
Review Created: 04/12/2014
This review was collected via phone interview by Customer Research Inc.
Brian said everything was fine with his service, but he thinks they were trying to do more than was necessary. He chose not to elaborate.
Category: Service
Review Created: 04/11/2014
This review was collected via phone interview by Customer Research Inc.
Sanford said the business did a nice job. He said he knew what the problem was and the business fixed it. The communication between him and the business was exceptional.
Category: Service
Review Created: 04/10/2014
This review was collected via phone interview by Customer Research Inc.
Tony said this business is top notch as is their customer service. The staff goes out of their way to accommodate the customer, and they gave him a ride home after he dropped his vehicle off. He had them check out a vehicle that was selling for $1,400. The technician told him what was wrong with the vehicle, and told him what to do if he wanted to fix it himself. His last mechanic never would have told him how to do the work himself. They told him the vehicle was good for what he wants it for, and he bought it. He is bringing it to this business for service today. Juliana, his service advisor, called him to let him know she ordered a part for his vehicle that was hard to find. She is aware he does not have a lot of money, and told him they could work something out financially if he wanted them to install the part. This business' customer service floors him. Juliana is bubbly, positive and up front, and she has a great attitude. Everyone who works for this business is great, including the two women who work the front desks. His mom has been going to the same mechanic for over thirty years, and she is going to start going to this business for service. He tells everyone he knows about them.
Category: Service
Review Created: 04/08/2014
This review was collected via phone interview by Customer Research Inc.
Robert said he had some major repairs done to his vehicle and he is happy with the results. This is a good business. Jose was great and he kept him updated.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Lejeune said the staff was friendly. They did a timely job. Eden at the front desk was helpful.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Clayton said he was super happy with the service. He is always treated well.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Mathew said the customer service was great. The communication back and forth was great. His vehicle was done a week after the promised date. He chose not to elaborate on the cause of the delay.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Wes said he heard good things about this business.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Larry said this business did what they said they would do, and in a timely manner. They also listened to his problems and they have good prices.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Alejandra said the employee working with her was nice and friendly. He answered all her questions.
Category: Service
Review Created: 04/07/2014
This review was collected via phone interview by Customer Research Inc.
Paul said he always works with Jose and he does a great job. He is very honest with him he does not try to tell him he needs things done that are not necessary.
Category: Service
Review Created: 04/01/2014
This review was collected via phone interview by Customer Research Inc.
John said this business always does a good job.
Category: Service
Review Created: 03/29/2014
This review was collected via phone interview by Customer Research Inc.
John said they had the work done on time. He was impressed with this business.
Category: Service
Review Created: 03/29/2014
This review was collected via phone interview by Customer Research Inc.
Robert said this business went out of their way for him. He is really satisfied. They could offer later hours of operation. John, the technician, was fantastic.
Category: Service
Review Created: 03/29/2014
This review was collected via phone interview by Customer Research Inc.
Christine said the price is right, the service is good, and they washed her vehicle.
Category: Service
Review Created: 03/28/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 161 - 180 of 2982 in total
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