Gustafson Brothers Service Center

Reviews (2820)

rating 4.81715rating 4.81715rating 4.81715rating 4.81715rating 4.81715

Recommend?
99%

ReScore (1) Help16

rating 5.0rating 5.0rating 5.0rating 5.0rating 5.0
New
Improvement
rating 4.0rating 4.0rating 4.0rating 4.0rating 4.0
Original
19161 Gothard Street
Huntington Beach, CA 92648
(714) 847-5600
About Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities
Latest Reviews for Gustafson Brothers Service Center
Wayne said he has used this business for 20 years and has always been pleased with the service he has received. They have diagnosed the problems and fixed them for a reasonable price.
Category: Service
Review Created: 12/27/2013
This review was collected via phone interview by Customer Research Inc.
Karen said they were very professional.
Category: Service
Review Created: 12/27/2013
This review was collected via phone interview by Customer Research Inc.
Spoke with Carlos. He said this business did a great job.
Category: Service
Review Created: 12/27/2013
This review was collected via phone interview by Customer Research Inc.
Thomas said the customer service was good. The woman at the counter overheard him speaking with a mechanic trying to fix his vehicle. She ordered the parts needed just in case they could not fix his vehicle. When they could not, the parts were already there, so they did not have to wait another 2 days for them. He suggested they could always be cheaper.
Category: Service
Review Created: 12/27/2013
This review was collected via phone interview by Customer Research Inc.
Ryan said he likes that he only has to bring his vehicle in once. They had to reorder parts since there was a problem with them. Randy, his service advisor, was nice. This business could serve him better by having discounts on services.
Category: Service
Review Created: 12/27/2013
This review was collected via phone interview by Customer Research Inc.
Kurt said they were kind and courteous. The service was finished in a timely manner. If the prices were more reasonable he would bring other vehicles in for service.
Category: Service
Review Created: 12/27/2013
This review was collected via phone interview by Customer Research Inc.
Sarah said her service advisor is the only one she will take her vehicle to. He makes her comfortable that he will not take advantage of her and explains everything. He showed her all of the parts that needed to be replaced and even offered to give her a ride home if she needed it. They are great at this business.
Category: Service
Review Created: 12/26/2013
This review was collected via phone interview by Customer Research Inc.
Dale said he has been going to this business for 25 years and they always do a good job. They are good people. They could serve him better by offering lower prices.
Category: Service
Review Created: 12/26/2013
This review was collected via phone interview by Customer Research Inc.
Jerry said they were very courteous. They did the work promptly and efficiently.
Category: Service
Review Created: 12/24/2013
This review was collected via phone interview by Customer Research Inc.
Spoke with Doug. He said they have always been good to him and the timing and price was what they told him it would be.
Category: Service
Review Created: 12/24/2013
This review was collected via phone interview by Customer Research Inc.
Spoke with Marcelo. He said they do a good job. He has been going there for a long time and they have always come through for him.
Category: Service
Review Created: 12/24/2013
This review was collected via phone interview by Customer Research Inc.
Renee said they did what they were supposed to do and more. They are great people and she really appreciates all of their help.
Category: Service
Review Created: 12/24/2013
This review was collected via phone interview by Customer Research Inc.
Ashley said this business was awesome. She was able to get in right away and they finished the work on the vehicle in one and a half hours. It was very efficient.
Category: Service
Review Created: 12/24/2013
This review was collected via phone interview by Customer Research Inc.
Kimberly said she is always completely satisfied with Gustafson Brothers and that is why she will keep coming back. The people at this business are always friendly, they explained everything they would do, and they have done everything they have said they would do so she could not ask for more or better. The smog machine was broken when she was in and this business referred her somewhere else. Her vehicle failed smog and Julie already knows, so she will probably be back within the next week or two.
Category: Service
Review Created: 12/24/2013
This review was collected via phone interview by Customer Research Inc.
Ken said they had pretty friendly girls up at the front who were nice and communicated well.
Category: Service
Review Created: 12/24/2013
This review was collected via phone interview by Customer Research Inc.
Beth said she has been taking her vehicle in for service for over a decade. Julie, her service advisor, has always taken care of her and is very helpful finding ways to save her money. They have caught things needing service before a problem happens and have informed her of future service needs.
Category: Service
Review Created: 12/24/2013
This review was collected via phone interview by Customer Research Inc.
Jim said the tires were not rotated so he had to take his vehicle elsewhere. The service should include checking the brakes and rotating the tires. They should confirm the tires were rotated.
Category: Service
Review Created: 12/16/2013
This review was collected via phone interview by Customer Research Inc.
Glenn said this business worked with him to complete his vehicle on time. The overall responsiveness was fairly satisfying. He suggested they could serve him better by prescheduling preventative work. If they see he needs his brakes changed, he would like to set an appointment for that.
Category: Service
Review Created: 12/16/2013
This review was collected via phone interview by Customer Research Inc.
Judy said this business followed up with her and made sure her vehicle was fixed to her satisfaction.
Category: Service
Review Created: 12/16/2013
This review was collected via phone interview by Customer Research Inc.
Rene said the personnel is always personable and do their best to make sure the customer understands the service experience.
Category: Service
Review Created: 12/13/2013
This review was collected via phone interview by Customer Research Inc.
Displaying Review 161 - 180 of 2820 in total
0 out of 5


Click a star to enter your rating. 5 stars is the highest.
What makes the place so great (or not) in just a few words.
format mm/dd/yyyy
About You
We only ever display the first letter of your last name.
Your email address is never published on our website. This is for verfication purposes.
By clicking on the button, you agree to the Terms of Service
Send a Message