Gustafson Brothers Service Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4506 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review about 17 hours ago
Dave W. on 01/25/2017
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Dave said he likes them. They stayed on top of things.
Category: Service
Review Created: 01/25/2017
This review was collected via phone interview by Customer Research Inc.
David T. on 01/24/2017
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David said he had to go back to the business because his vehicle had a leak and they fixed the problem. He said he was happy.
Category: Service
Review Created: 01/24/2017
This review was collected via phone interview by Customer Research Inc.
Laura B. on 01/24/2017
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Laura said they provided good customer service. They were quick and the prices were good.
Category: Service
Review Created: 01/24/2017
This review was collected via phone interview by Customer Research Inc.
Jon S. on 01/24/2017
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Jon said he had a great experience.
Category: Service
Review Created: 01/24/2017
This review was collected via phone interview by Customer Research Inc.
Lavie P. on 01/23/2017
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Lavie said the service was really good and the staff were nice.
Category: Service
Review Created: 01/23/2017
This review was collected via phone interview by Customer Research Inc.
Paul L. on 01/23/2017
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Paul said they did a good job. He enjoyed his service experience.
Category: Service
Review Created: 01/23/2017
This review was collected via phone interview by Customer Research Inc.
Bill P. on 01/21/2017
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Bill said the staff at this business did everything he asked them to. They let him know there were other things it needed and how much it would cost. Everything came out how they said it would and he would recommend them for service.
Category: Service
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Kelly P. on 01/21/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kelly said her credit card was stolen at this business. She called in the morning and the business didn't have it. She called her bank and cancelled it but someone had already used it. Other than that, her service was fine.
Category: Service
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 01/23/2017

Kelly,
It was great speaking to you on the phone today. Sorry to hear about what happened to your card. As discussed we will investigate to see how it got misplaced.

Thank you!

Jim K. on 01/21/2017
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Jim said there is always room for improvement.
Category: Service
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
Rosemary C. on 01/21/2017
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Rosemary said this business has been out of this world for the past 20 years and is one of the best. Jose is fabulous, does a wonderful job and he let's her know what needs to be serviced now and what can wait. She can feel safe after he services her vehicle. He makes sure it's safe enough that even her mother can drive it. She suggested keeping Jose on forever. The girls at the front and everyone else is courteous, friendly and great.
Category: Service
Review Created: 01/21/2017
This review was collected via phone interview by Customer Research Inc.
James D. on 01/14/2017
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James said the staff at this business did what he asked them to do in a timely manner and the staff was great.
Category: Service
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
Alexis A. on 01/14/2017
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Alexis said the business is efficient and their customer service is good.
Category: Service
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
Carol G. on 01/13/2017
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Carol said the business has good customer service. Not just with her but with other customers. They are great.
Category: Service
Review Created: 01/13/2017
This review was collected via phone interview by Customer Research Inc.
John S. on 01/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
John said the business was really good but they incorrectly diagnosed the problem. They were straightforward.
Category: Service
Review Created: 01/12/2017
This review was collected via phone interview by Customer Research Inc.
Keith D. on 01/11/2017
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Keith said it was his first time using the business. Everything worked out well.
Category: Service
Review Created: 01/11/2017
This review was collected via phone interview by Customer Research Inc.
Steve P. on 01/11/2017
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Steve said the employees are great people but it took longer than he expected for his vehicle to be repaired due to a parts delay, and it was more expensive than he expected.
Category: Service
Review Created: 01/11/2017
This review was collected via phone interview by Customer Research Inc.
Mark G. on 01/10/2017
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Spoke with Robin. She said she was happy.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Madison L. on 01/10/2017
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Madison said she was satisfied with her overall experience. She made an appointment with this business and when she arrived, she was told there was no appointment scheduled. She knew for a fact that she scheduled an appointment, which was inconvenient for her.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Robert M. on 01/10/2017
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Robert said he has gone to this business for a long time and he likes their service.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Katie J. on 01/10/2017
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Katie said this business did a good job on her vehicle. She said she feels there is always room for improvement. Eric did a good job and he kept her updated on the status of her vehicle. She appreciated that they provided transportation as her vehicle was being serviced.
Category: Service
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 161 - 180 of 4506 in total