Gustafson Brothers Service Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4263 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 1 day ago
Review for Gustafson Brothers Service Center
David S. on 06/17/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
David said this business kept promising that his vehicle would be done the next day but it was not and they did this a couple of times. They promised his vehicle would be ready on Monday, but he did not get his vehicle until Thursday. The reason for the delay was due to them not having his vehicle ready. He was not satisfied with the communication because this business told him his vehicle would be ready the next day when it wasn't. They could serve him better by having better timing as to when a vehicle is going to be ready. Other than that, he was satisfied with the work they did.
Category: Service
Review Created: 06/17/2015
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 06/30/2015

We absolutely share your frustration. It is our goal to meet or exceed our promise times. As you know the repairs to your vehicle were complex, and the job took longer than expected to get the job done right. Thank you for sharing your feedback. We look forward to exceeding your expectations at your next visit.