ReScore Reviews™ (2)
99% Would Recommend
Latest Review 2 days ago
Review for Gustafson Brothers Service Center
Chris M. on 10/12/2011
Chris said he was not completely satisfied with his overall service experience because he took his vehicle into this business for an issue with the fuel pump, which was done correctly but they created other issues with the vehicle. They recommended to him a lot of services he knew he did not need on his vehicle and a day later his check engine light came on in his vehicle. He believes this business sabotaged him to get more business out of him. He was not satisfied with the courtesy of his service advisor because he could not get any straight answers out of him. He was unsure if he was satisfied with the quality of service work performed on his vehicle for the reasons mentioned. He would not recommend this business for the reasons mentioned. He is currently taking the vehicle to another mechanic. He will never go back to this business.
Review Created: 10/12/2011
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 10/19/2011
Chris, we have left you several messages and would like to speak to you regarding your concerns. Sometimes in auto repair, fixing once issue in a complex engine could trigger something else to come to light. I’m sorry you felt overwhelmed with action plan that was presented to catch your vehicle up on routine maintenance and prevent other issues from turning into BIG problems. We agree that not everything in the plan needed to be addressed immediately, but we believe in making you aware of current and future needs so together we can come up with a course of action to keep your vehicle safe and in proper working condition. Please call me at 714 847 5600 so we can discuss your concerns.