Gustafson Brothers Service Center


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4266 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
99% Would Recommend
Latest Review 4 days ago
Review for Gustafson Brothers Service Center
April H. on 11/19/2013
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with Bob. He said his appointment was at 2:00 pm. His service advisor did not see him until 2:20 pm. The service was supposed to take an hour. It ended up taking 2 hours and 45 minutes. He did not elaborate as to the reason for the delay. He started to go into insulin shock so it was hard on him physically. They should give an accurate estimate on the time it would take for the repairs. His wife has been going to this business for 30 years and they have been happy overall.
Category: Service
Review Created: 11/19/2013
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 02/05/2014

Bob,
We are sorry to hear this. We wish we would have know you were having health difficulties we could have taken care of you.

We recall your visit, and we recall you being in good spirits and very social with everyone. We hate to hear you weren't feeling well.

Take care and thank you!