ReScore Reviews™ (2)
99% Would Recommend
Latest Review 3 days ago
Review for Gustafson Brothers Service Center
Matthew T. on 03/10/2012
Matthew said the first time he brought his vehicle in this business they fixed something that didn't need to be fixed, and a week later he had the same problem with the vehicle. He did not specify the problem. He mentioned this business did not give him an explanation on why they did not fix his vehicle correctly the first time. He also mentioned this business replaced 2 sensors on his vehicle because they did not fix his vehicle the first time.
Review Created: 03/10/2012
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 03/21/2012
We certainly appreciate your frustration with having to come back. As we explained on your second visit from time to time, two separate problems can exhibit the same symptoms. This is why the symptoms didn’t re-appear immediately after you picked up your truck but some time later. We could see that you were frustrated and upset, and this is why as a courtesy we waived the cost of your second visit. If you still need clarification on why two sensors needed to be replaced please call us at 714 847 5600 . Thank you for taking the time to tell us about your visit.