business image

Gustafson Brothers Service Center

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(8 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

About

Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities Full service and auto repair serving Huntington Beach, Fountain Valley, Newport Beach, and all surrounding Orange County California communities

Categories
Auto Repair, Auto Maintenance, Repair Shop
Contact
(714) 847-5600
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
19161 Gothard Street Huntington Beach, CA 92648
Gustafson Brothers Service Center's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(8 Reviews)

CH
Chris H.
California
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/30/2015
verified customer Verified Customer
Category: Service
Chris said he had to take his vehicle to another business two days later because the transmission was going out. This was because the computer system at the business was not working properly, so they had to replace the transmission which cost him $4000. He was quoted at a week or two for the repairs but it took them three weeks. He would not recommend them because they let him drive home with this problem and they did not tell him about it.
Not Recommended
John G. from Gustafson Brothers Service Center responded on 02/10/2015 10:14 AM

Chris I think there may be some confusion. You brought your because it had been sitting for approximately 2 years and not running. As agreed out first step was to get the vehicle running. It was not our computer that was down it was the vehicles due to the fact it had been sitting so long. Once we were able to get everything restored and were able to test drive the vehicle we noticed that the vehicle does not always down shift to first gear when coming to a stop. We also advised you that the turbo and injectors were weak. Unfortunately these items could not be diagnosed until the vehicle was in fact drivable.

Upon delivery of the vehicle we went over our recommendations to bring the truck back to life, and also gave you a referral to a transmission shop that we have trusted for years.

If you have any further questions please reach out to us 714 847 5600.

Thank you!

Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,360 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(50 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,005 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(142 Reviews)
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,137 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.