Gustafson Brothers Service Center

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

4203 Reviews

ReScore Reviews™ (2)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
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99% Would Recommend
Latest Review 8 days ago
Review for Gustafson Brothers Service Center
Chris H. on 01/30/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Chris said he had to take his vehicle to another business two days later because the transmission was going out. This was because the computer system at the business was not working properly, so they had to replace the transmission which cost him $4000. He was quoted at a week or two for the repairs but it took them three weeks. He would not recommend them because they let him drive home with this problem and they did not tell him about it.
Category: Service
Review Created: 01/30/2015
This review was collected via phone interview by Customer Research Inc.
John G. at Gustafson Brothers Service Center responded on 02/10/2015

Chris I think there may be some confusion. You brought your because it had been sitting for approximately 2 years and not running. As agreed out first step was to get the vehicle running. It was not our computer that was down it was the vehicles due to the fact it had been sitting so long. Once we were able to get everything restored and were able to test drive the vehicle we noticed that the vehicle does not always down shift to first gear when coming to a stop. We also advised you that the turbo and injectors were weak. Unfortunately these items could not be diagnosed until the vehicle was in fact drivable.

Upon delivery of the vehicle we went over our recommendations to bring the truck back to life, and also gave you a referral to a transmission shop that we have trusted for years.

If you have any further questions please reach out to us 714 847 5600.

Thank you!