ReScore Reviews™ (6)

ReScore
Overall Rating 4.666665/5Overall Rating 4.666665/5Overall Rating 4.666665/5Overall Rating 4.666665/5rating 4.666665
Original
Overall Rating 2.6666683/5Overall Rating 2.6666683/5rating 2.6666683rating 2.6666683rating 2.6666683
97% Would Recommend
96% Business Response
Latest Review 11 days ago
Stanley S. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stanley said the business installed one part that continued to fail four times. They provided the service and they got new parts from the manufacturer that finally worked, but it made the bill higher.
Vehicle: INFINITI M45
Category: Service
Service Date: 09/06/2017
Review Created: 09/11/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 09/14/2017

Stanley, we are so happy we finally got a good part installed. The manufacturer of the part is doing a national recall on all these parts because of this problem. Sorry you had to endure this with us. We always hear of this happening to other shops but had not experienced it myself at our shop. HCS Auto Repair thanks you so much for your business!!

Gavin T. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Tina. She said they have always been good, honest and reasonable.
Vehicle: Honda Odyssey
Category: Service
Service Date: 08/31/2017
Review Created: 09/08/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 09/12/2017

Thanks Tina! We appreciate your business.

Joey T. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joey said the business did a good job and the staff was friendly.
Vehicle: Ford F-150
Category: Service
Service Date: 08/15/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 09/11/2017

Thanks Joey! We appreciate your business!

Bruce F. on 09/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service and quality repairs"
I've been going to HCS for both my work truck and personal vehicles for years and always got quality repairs at a reasonable price. They are very honest and trustworthy and I highly recommend them to others.
Vehicle: Buick Skylark
Service Date: 08/31/2017
Review Created: 09/01/2017 06:08 AM
Doug V. at HCS Auto Repair responded on 09/08/2017

Thanks a lot Bruce. We very much value your business at HCS Auto Repair!!

Dustin S. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"89Ford F-150"
Very professional and curdius team. Work is done in a timely manner. And if anything may occur afterwards, the warranty program is great.
Vehicle: Ford Pickup
Service Date: 08/18/2017
Review Created: 08/28/2017 04:51 PM
Doug V. at HCS Auto Repair responded on 08/29/2017

Thanks a lot Dustin! We appreciate your business and friendship!

Betty M. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Betty said this business was very nice and polite.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 08/16/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 08/21/2017

Thanks Betty!!

Don B. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Don said they were awesome, good and friendly. They were helpful and they did a good job.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 08/01/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 09/20/2017

Thanks Don! We very much appreciate your business at HCS Auto Repair!

Jasper W. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Diane. She said the business was very thorough, professional and caring. She also said they were the best.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 07/28/2017
Review Created: 08/08/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 09/11/2017

Thanks Diane! I am glad we were able to take good care of your vehicle at HCS Auto Repair! Thanks fof your business!

Richard E. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said this business did a good job and he is happy with what was done.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 08/02/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 09/11/2017

Thanks Richard! Great doing business with you!

Cassie W. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Cassie said everyone was friendly at the business, and they were able to fix her vehicle.
Vehicle: Toyota Sienna
Category: Service
Service Date: 07/31/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 08/07/2017

Thanks Cassie! We appreciate your business.

Shelly B. on 08/02/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Alot"
Poor service.
Vehicle: Buick Century
Service Date: 08/01/2017
Review Created: 08/02/2017 08:15 PM
Doug V. at HCS Auto Repair responded on 08/07/2017

Shelly, I am very sorry you had a bad experience. After doing some research I found out that you had an early morning appointment and we did not get to it until later that afternoon. I am very sorry that happened. Our schedule got badly backed up that day. I know that is not a good reason for this problem. We try not to ever let this happen but it did this time. Again I apologize for the problem you had with us and hopefully this will never happen again. Thank you for your business.

Robert B. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said they did a really good job.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Review Created: 08/01/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 09/12/2017

Thanks Robert!

Gardner P. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gardner said they always do a great job and it's always done on time.
Vehicle: Ford Ranger
Category: Service
Service Date: 07/26/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 08/07/2017

Thanks Gard!!!

Ben W. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality work and service"
We have done business with HCS for years. We'very always been satisfied with the work and service. This time was no different. Thanks guys for your integrity.
Vehicle: Ford Mustang
Service Date: 07/21/2017
Review Created: 07/22/2017 08:41 PM
Doug V. at HCS Auto Repair responded on 07/24/2017

Thanks Ben!! We always enjoy doing business with you. Have a great vacation!

Lulu E. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lulu said they are a good place to go to for service and she never has a problem. She came in because her brake lights would not go off and the employees fixed them. She drove her vehicle home and the next morning her vehicle would not start.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 07/21/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 07/27/2017

Thanks Lulu! We enjoyed doing business with you!

Laura J. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service"
Staff went above and beyond to help us get our car in good driving shape
Vehicle: Toyota Camry
Service Date: 07/21/2017
Review Created: 07/21/2017 08:41 PM
Doug V. at HCS Auto Repair responded on 07/24/2017

Thanks Laura!! I hope you daughter has a great trip! Thanks for your business.

Will P. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Will said this business was helpful, honest, they communicated with him when vehicle was ready and the service was good.
Vehicle: Ford F-150
Category: Service
Service Date: 07/20/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 07/27/2017

Thanks Will! We appreciate your business!

Matt K. on 07/19/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Running late "
Apt was at 230 for simple oil change, car was not in the garage until after 3. I made an apt so I would be seen at that time...it's an oil change and tire rotation.
Vehicle: Ford Explorer
Service Date: 07/19/2017
Review Created: 07/19/2017 08:17 PM
Doug V. at HCS Auto Repair responded on 07/20/2017

Matt, we are very sorry you had to wait. We had several job that took longer than we planned. We got you in as fast as we could. We will do better next time. Thanks for your business!!

Sabrah R. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sabrah said this business is really thorough and she feels like she can trust them. They do not do any work that is not needed. They explain their service to her.
Vehicle: Volkswagen Jetta Sedan
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 07/25/2017

Thanks Sabrah! We appreciate your business!

Sherrie S. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sherrie said this business got her in quickly, they took care of her quickly and got the job done.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 07/18/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Doug V. at HCS Auto Repair responded on 07/25/2017

Thanks Sherrie! Hope to see you again!

Displaying Review 1 - 20 of 487 in total