Harold's Auto Center


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

703 Reviews

99% Would Recommend
Latest Review 3 days ago
Sandra F. on 09/19/2017
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Sandra said the staff was fine and their service was great, but she did not get any warranty paperwork for the new battery. The battery is supposed to have a 5 year warranty but she has no proof of purchase. She would recommend them for service, but she would tell people that they don't give warranty paperwork. They should make sure to get the warranty paperwork.
Vehicle: Kia Sorento
Category: Service
Service Date: 09/13/2017
Review Created: 09/19/2017
This review was collected via phone interview by Customer Research Inc.
Ken S. on 07/19/2017
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Ken said he would recommend this business for service.
Vehicle: Nissan Sentra
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Helen Y. on 06/07/2017
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Helen said this business did a perfect job and they fixed any issues that came up.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 05/24/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Michael G. on 05/05/2017
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Michael said he would recommend this business for service but there is always room for improvement.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 04/26/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Norbert H. on 05/02/2017
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Norbert said he likes the business and the people who work there. They are nice and fair.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 04/27/2017
Review Created: 05/02/2017
This review was collected via phone interview by Customer Research Inc.
EJESSICA O. on 02/01/2017
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"Friendly Atmosphere Very Nice."
Get you in fast and out, will explain everything to you that's wrong with your car
Vehicle: Chevrolet Impala
Service Date: 01/31/2017
Review Created: 02/01/2017 04:21 AM
Joe B. on 11/04/2016
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Joe said he is still experiencing some bouncing and they told him it might be his tires but he's not ready to get new ones.
Vehicle: Toyota Tundra
Category: Service
Service Date: 10/18/2016
Review Created: 11/04/2016
This review was collected via phone interview by Customer Research Inc.
John P. on 10/14/2016
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John said they were nice people. However, he told them to call him with a price before they fixed it. Instead, they just told him the issue and fixed it. They didn't give him the option if he wanted the service done. He stated they told him they charge by the hour for diagnosing the vehicle. When they didn't reach out to him, he went to the business after 3 days. He would still do business with them.
Vehicle: Chevrolet Impala
Category: Service
Service Date: 10/11/2016
Review Created: 10/14/2016
This review was collected via phone interview by Customer Research Inc.
Sean B. on 08/10/2016
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Sean said he was not completely satisfied with his overall experience because when he left after the work was done, there was something wrong and he could not drive fast. He had to go back.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 08/08/2016
Review Created: 08/10/2016
This review was collected via phone interview by Customer Research Inc.
Goldie S. on 07/19/2016
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Goldie said this business sometimes does not explain enough and leaves her hanging. She has already recommended this business.
Vehicle: Ford Pickup
Category: Service
Service Date: 06/23/2016
Review Created: 07/19/2016
This review was collected via phone interview by Customer Research Inc.
MIKE G. on 07/08/2016
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"Oil change and air filter replaced."
Great family owned business, great work for a fair price. Only criticism, tried to make appointment on line day before but never received an acknowledgment or confirmation.
Vehicle: Chevrolet Malibu
Service Date: 06/28/2016
Review Created: 07/08/2016 11:16 AM
MICHAEL S. on 05/17/2016
Recommended badge inactive Recommended
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"THEIR WORK IS IMPECABLE"
I HAVE BEEN A HAROLD'S CUSTOMER FOR OVER 10 YEARS. BUT MY COMPLAINT IS THEY CHARGE WAY OVER THE REGULAR PRICE FOR PARTS. ON MY REPAIR THEY CHARGED $416.74 WHEN I WENT ONLINE AND COMPARED THE EXACT PART # FROM THE SAME NAPA DEALER MY PRICE WAS $261.19. THAT IS A HELL OF A MARKUP FROM DEALER TO REPAIR SHOP. I USE TO SEND EVERYONE I KNEW TO THEM FOR AUTO REPAIRS. NOW I'M RETHINKING SHADY PRICE HACKING. BUT THEIR AUTO WORK IS GREAT AND PROFESSIONALLY DONE BY WELL QUALIFIED MECHANICS
Vehicle: Nissan Altima
Service Date: 05/12/2016
Review Created: 05/17/2016 08:39 AM
Jim H. on 05/04/2016
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Jim said the service was excellent but he wishes the employee at the front desk was a little more sociable.
Vehicle: Infiniti Q45
Category: Service
Service Date: 04/28/2016
Review Created: 05/04/2016
This review was collected via phone interview by Customer Research Inc.
JIM A. on 02/09/2016
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"Overlooked service item"
In the number of years and many a mile since making Harold's my go-to service center, I've only had two glitches. This last one came the day after getting L-O-F service. I was on my first leg of a full day trip and made a pit stop after four hours. When trying to restart the car the battery failed. AAA was two hours away, but I finally got another driver to use my cables for a jump, then I was on my way. I did not turn off the engine until reaching my destination, where I then bought a new battery. The incident caused a "check engine" light to pop-up on the dash display. My concern, during a September L-O-F visit I was told my battery was showing signs of weakness, but should be still good to go. This last visit should have prompted the same warning, or a stronger one, since it died the next day. During a service visit a battery should always be on the "check list" of items and I am bothered by the fact that it was overlooked. This incident in no way changes my opinion that Harold's is an excellent place to have a car serviced.
Vehicle: Mercury Grand Marquis
Service Date: 02/04/2016
Review Created: 02/09/2016 06:00 AM
Thomas P. on 01/19/2016
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Thomas said the work that they did do turned out great, but he felt like all of the work did not get done.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 01/15/2016
Review Created: 01/19/2016
This review was collected via phone interview by Customer Research Inc.
Dan D. on 12/05/2015
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Dan said this business is good, but he had to wait a little while. There was a mix up on his appointment time.
Vehicle: Buick LeSabre
Category: Service
Service Date: 12/01/2015
Review Created: 12/05/2015
This review was collected via phone interview by Customer Research Inc.
Barb K. on 09/04/2015
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Barb said she was very well taken care of. He was very fair and honest, although it took a while to find the problem. She mentioned she is very happy with the results.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 09/02/2015
Review Created: 09/04/2015
This review was collected via phone interview by Customer Research Inc.
David A. on 06/24/2015
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David said the business did not have the right parts for his vehicle. He noted that the business could have called him during the service because they did have his phone number.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 06/19/2015
Review Created: 06/24/2015
This review was collected via phone interview by Customer Research Inc.
Debbie P. on 06/16/2015
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"great reliable service"
Have been takin my vehicles to Harolds. For last few years now great dependable service with great knowledge .
Service Date: 06/16/2015
Review Created: 06/16/2015 02:05 PM
Paul G. on 02/11/2015
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Paul said they are very good.
Vehicle: Toyota Tundra
Category: Service
Service Date: 02/03/2015
Review Created: 02/11/2015
This review was collected via phone interview by Customer Research Inc.
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