Harris Ford

The service department reps....are much better than a year ago.....attitude has improved.

Microsoft Sync on the other hand...

Do you ever get the feeling that Microsoft and ford are just screwing with us to see how much we will take?

I needed to purchase a new vehicle relatively quickly as my current one was dying and I didn't want to put more money into it. I had previously kept an eye on new car models I may be interested in since I knew I'd have to replace my previous car soon, and had things narrowed down to a Mazda CX-7, Kia Sorento, Subaru XV Crosstrek and the Ford Escape.

I had checked several dealer websites for dealers in my general area and came across Harris Ford's site. I checked their specials on new vehicles and saw that they had deeply discounted several models, including an Escape that generally had the options on it I wanted. I used their website's integrated chat option to talk to a person at the dealer (I sadly can't remember their name) to see if the discounts were legit. The person online was rather wishy washy but I figured the discount was deep enough that it would at least be worth a look, so I headed down to the dealership with a friend. Right before this however I emailed the link to the page with the exact listing of the vehicle I was looking for to my phone.

Once on the dealership lot I was approached by a salesperson, he asked what I was looking for and I pulled up the Harris Ford web page that had the listing of the exact vehicle I was looking for. The sales person went inside to find out if that Escape was still available, it was. He pulled around the vehicle, and we went on a test drive.

On the drive, or shortly after, I forget, the salesmen probed to see if I would be interested in another vehicle, I told him I was not and that I wanted this specific one, if the advertised price was legitimate. The salesmen wouldn't answer directly on my questions about price, and I became a bit nervous, as I knew I had a long day ahead of me and I didn't want to waste time if they were going to honor the discounts.

I went inside and started filling out paper work, while I was doing this a sales manager came over and we talked price. He showed me the MSRP, and then we went over which rebates I was eligible for. Before I came down I reviewed on the Harris Ford site the list of rebates that dropped the MSRP of the vehicle (about $33k) to their advertised price (about $22k), I knew before hand that I would qualify for a couple of them (I'm no longer in college, not in the military, etc).

The sales manager did honor all the rebates I qualified for, and the price I could get was only about $1k more than what was advertised on the site (this was acceptable because I didn't qualify for the above rebates).

I per-qualified for an Auto Loan through BECU, but the Dealership still wanted me to fill out their paper work. I knew they couldn't get me a better rate than BECU, but I still filled it out anyway, figured since they were holding up their end on the price I should at least let them offer me financing through their dealership.

After going to the financing office everything seemed completely in order, there wasn't any shadyness I could see. The guy tried to upsell me on warranty stuff, but I only took the basic level 7 year extended warranty. No one at the dealership pushed hard on getting me into a more expensive car, a higher interest rate, longer payments than I wanted or other options. They treated me well, and honored their listed price.

I got an excellent deal on the vehicle, and even after all the taxes and other fees I still paid in total about $7k less than the base manufacturer MSRP.

I would recommend Harris Ford to my friends and family, I also definitely recommend checking their website before you head down. Having a specific vehicle in mind made the car buying process much easier than I expected.

Very nice customer service

I had a positive experience purchasing my new car. I love it.