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Harris Ford

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,554 Reviews)
37
Write a Review

Score Details

5 stars
77%
4 stars
13%
3 stars
3%
2 stars
1%
1 star
4%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
37
Net Promoter Score ®

Business Details

About

Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have. Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 774-4141
Visit Website
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
20006 64th Ave West Lynnwood, WA 98036
Get Directions

Score Details

5 stars
76%
4 stars
13%
3 stars
2%
2 stars
1%
1 star
6%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
37
Net Promoter Score ®

Business Details

About

Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have. Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 774-4141
Visit Website
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
20006 64th Ave West Lynnwood, WA 98036
Get Directions

Score Details

5 stars
77%
4 stars
13%
3 stars
3%
2 stars
1%
1 star
3%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
37
Net Promoter Score ®

Business Details

About

Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have. Harris Ford doesn't stop our commitment to customer care with your vehicle purchase. Regular maintenance and expert repairs are done quickly and correctly. Harris Ford has professional and friendly staff members who are here to listen and answer any questions you may have.

Categories
Auto Repair, Auto Maintenance, New Car Dealer
Contact
(425) 774-4141
Visit Website
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
20006 64th Ave West Lynnwood, WA 98036
Get Directions
All Departments' Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(3,554 Reviews)
Write a Review
Recent Reviews
CK
gravatar
Chris K.
Anacortes, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2015
Category: Sales
Never Again
In June of 2012 we leased two vehicles from Harris Ford. We returned one two weeks ago with no issue at all. Today,we attempted to return the second. I checked in at the front desk, and the receptionist gave my name to the finance department and showed me to the waiting area. An HOUR later, I had not been called, so went back up front and asked the receptionist to check on the timeline for me, since my wife and kids were waiting in the other car. After a few moments she came back and told me she was sorry, but I would have to "come back on Tuesday morning." After stating that this was unacceptable, due to living 90 minutes away and having a job, she told me again that she was sorry, but that there was nothing she could do, the finance department couldn't help me today. Why they couldn't tell me that an hour earlier, who knows. And why they couldn't handle a ten minute task, well, I can't answer that either. I bet I can guarantee, though, if I was buying something they sure could have helped. My lease is up tomorrow, and I would bet they will try to hit me with a late fee. Oh, and let's not forget the extra miles I have to put on my car to leave and come back at another time. I'm sure they won't forget that $0.20 per mile charge, that they caused.

As if this wasn't enough, I called them as I was driving away and asked the receptionist to put a manager on. Because their phone system was down, she could not transfer me. She took my number and told me someone would be in touch shortly. That was SEVEN HOURS ago. They are now closed. My phone never rang.

Moral of this story? Once they make the sale, you don't matter to this place. The customer service is non-existent. I will NEVER be doing business with Harris Ford again, and will tell my story to anyone who is considering purchasing there.
Not Recommended
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