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Harrisonburg Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,361 Reviews)
71
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
33
Total ReScores
4.2
ReScore Average
71
Net Promoter Score ®

Business Details

About

Harrisonburg Hyundai in Harrisonburg, VA. is staffed with expert technicians who provide quality Hyundai repair and maintenance. Harrisonburg Hyundai in Harrisonburg, VA. is staffed with expert technicians who provide quality Hyundai repair and maintenance.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(540) 434-1361
Opening in 17 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
8:30 AM - 1:00 PM
Sun
closed
* Eastern Time (US & Canada)
2811 South Main Street Harrisonburg, VA 22801
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,361 Reviews)

IB
gravatar
INGRID B.
Harrisonburg, VA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2013
verified customer Verified Customer
Category: Service
Very positive experience
Excellent customer service. I am very impressed with their willingness to go above and beyond to provide great service every time.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/05/2013
Service Type: Maintenance
Category: Service
Repeatedly bad experience
I will not be back.
Not Recommended
James S., SERVICE MANAGER from Harrisonburg Hyundai responded on 09/06/2013 04:46 AM

Ingrid,
I am truly sorry you have had a bad experience here, I hope you are already feeling better after our conversation today and look forward to hearing back from you! I am so glad we were able to find a solution for you and hope we can continue to service your vehicle! Please let me know if you ever have any concerns or questions in the future and thanks again for the opportunity to correct your issue!

James S., SERVICE MANAGER from Harrisonburg Hyundai responded on 09/12/2013 05:22 PM

I think the car looked great and hope you agree. Thanks again for giving us the opportunity to earn your business back and please let me know if you ever have any further issues as I will be more than happy to assist you!
James

James S., SERVICE MANAGER from Harrisonburg Hyundai responded on 09/26/2013 05:44 PM

Ingrid,
I have not heard back from you since we took care of your car. Please let me know if you are not satisfied with the repair. I also sent a survey rescore to you for a chance to re-rate us after the repair. I ask you to please take a minute and respond to that or call me at the shop 540-434-1361.
Thanks again!
James

James S., SERVICE MANAGER from Harrisonburg Hyundai responded on 10/15/2013 02:29 PM

Thank you very much for the rescore and kind words, I will remember this and look forward to seeing you next oil change for a special thank you! Thanks again!

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